Apex Parking

Our car didn’t have any scratches when we left and the guys working there weren’t rude — so those are my two positive comments. We went to the Apex for a day and tried to use a Groupon upon checkout — the manager didn’t know how to use the Groupon properly and so I had to pay the wrong amount and then I had to call Groupon and Apex’s customer service to get it worked out. I eventually ended up getting the credit that I deserved; however, I am writing a negative review because this should have never happened in the first place. Due to the large amount of time and inconvenience I experienced — they should have discounted my parking fee, but they just credited my charge card so that I paid the original amount due. That’s within their rights to do that — so at the end of the day — I was not overcharged, but it took multiple phone calls and emails to make this happen. If they didn’t want a negative review then they should have trained their employees on how to process a Groupon. I will not use Apex again — there are too many other garages that I could use without the hassle. In addition, maybe this is a NYC parking thing, but I was amazed at the number of people who put protective bumper covers on their cars before they were driven into the parking garage by the parking garage employees — that’s not a good sign on how they take care of the cars that come into the garage.

I tried to park here today, was coming down 57^th from 9^th ave. The lot entrance was all backed up, I was blocking traffic and had know choice but to pull in on left side which is the exit side. There was still plenty of room for cars to leave if need be. Guy told me I had to pull out and come in other side. I used to park here at least once a week. NEVER again. I understand rules, but the guy wouldn’t even let me explain my side. Extremely Rude!!!

Typical NYC garage, they park cars inches apart so the doors can’t be opened, roll down the windows, leave them open for the duration of your stay and then walk on the hood of the car, slide inside the open windows to move the car.
Apex (Icon Parking) if you’re going to walk on my car, at least cover your tracks… literally! See attached pictures, avoid this place if you don’t want your car treated as a doormat or lilly pad as the workers hop from one car to the next.

This place is great! I’ve parked here for years. Here is why I love it:
1) Coupons are easy to come by on-​line and you end up parking all day for $ 16 by bringing a coupon.
2) The guys that work there are pretty nice. Quick and efficient. Every time I tip them for bringing the car, they thank me and are appreciative, even for a modest tip.
3) It’s attached to the Holiday Inn so you can use the Holiday Inn restrooms when arriving and leaving.
4) This Holiday Inn was featured in the Robert Redford movie «3 Day of the Condor» (1975)
5) These guys broke the side view mirror button on my Suburu. It would be easy to hit it with a kneecap on getting into or out of the car. and I’m guessing that’s what happened. They tried to cover it up by wedging it back into place with tissue. I didn’t notice they broke it until I was halfway home. I emailed the garage and they just asked for the receipt from the mechanic who fixed it ($ 250) and reimbursed me. Now that is incredible for NYC parking garages. I mean they believed me that it was broken in the garage and paid for the damage. All class.

Everyone knows that parking in Manhattan is a pain, however, I just stumbled upon the worst garage yet. This parking garage is part of Icon Parking that is attached to the Holiday Inn and it’s where many CBS employees park their cars.
If you care at all about your car, I don’t recommend parking here under any circumstances, for all of the following reasons:
1. The space is very narrow and your car will go through start/​stop cycles dozens of times when parked here. I reset the stats on the dashboard each time I parked here and I’ve constantly had 0.8 to 1.2 miles put on the car + about 20 minutes of the engine running. The garage can’t be that big that they can put about a mile on it just by taking to its spot and back.
2. They will damage your car and not take any responsibility. I’ve seen this happen to two other customers within the first two weeks of parking here, filling out damage claim forms while I was waiting for my car. Guess what? A few days later it was my turn to do the same thing. They caused $ 650 in damage to a brand new 2013 $ 40k vehicle. I noticed the scratch immediately and filled out the claim form, but they never got back to me as promised. Weeks went by and as my monthly space was coming to an end they were still giving me the run around, claiming they need to check the security tapes. I had to call the NYPD for a report, and now I’m taking the garage to small claims court for the cost of the repair.
3. I can only imagine the mold covering their garage, because the car picks up a moldy smell that stays with it for days.
4. It is difficult to enter/​exit because the avenue is often busy with pedestrians. You’re better off at a garage on a street nearby.
5. If you leave the car for a week in the garage, it will have a very thick layer of dirt on it and it’s the kind of dirt caused by exhaust fumes, they must be running engines in the garage like crazy. I haven’t had this problem in any other garage, sure I expect a little dirt, but not enough to turn a previously detailed white car to gray.
6. The staff is unnecessarily rude, and I don’t mean the New York abrupt service, that’d be acceptable. They often get into disputes with their customers, because they, like their manager, commonly damage other people’s property and take no responsibility for it.
You’re better off street parking, you’d save yourself some money, your car won’t go through a dozen start/​stop cycles a day and if it gets damages, well they’ll damage it anyway.
If you do need a garage, there are much better garages in the area on 11^th ave with more space and where they’re less likely to hit your car.
Don’t get suckered in by their monthly rate discount, you may save $ 100 now but you could be paying hundreds more in repairs, detailing and/​or getting a new battery installed.