Aphrodite French Cleaners & Laundry

Like the other reviewers, I had a terrible experience with these people. I regret attempting to use their services, and would strongly caution anyone who considers using them. Here is my story:
I needed to get a bridesmaid dress altered for an upcoming wedding. I had seen them measuring people for alterations in their shop, and I was short on time, so I went in. That day, everything went semi-​smoothly, and despite the fact that their computer was down (warning sign #1), I left the dress with them to undergo alterations, with a pickup date of the next week.
I came in to get the dress on the day they specified. They took my handwritten receipt and said that the dress is not ready, but they would deliver it when it was. I agreed, because I had over a month until I needed the dress.
Weeks passed. There was no delivery, and the date was quickly approaching. I checked in on my dress. They then could not find it. They told me they would make some calls and figure out where it was. Not wanting to be a bother, I left. I checked in again. Again, no progress had been made on the dress, and I was told that it was not lost, just not finished and that they didn’t have it yet because they sent it out. I told them I needed the dress by a specific date. A few more visits to check on the dress did not produce the dress. Finally, I started checking in every day, as I was getting desperate & worried. They gave me the run around, but I finally extracted a promise that if the dress was not delivered by the following monday, I would get a refund.
The following Wednesday, I still had no dress. Now when I went into the store, I was confronted with the owner, Johnny, who said he knew nothing about the situation and refused to take responsibility for the statements of his employees. Nevertheless, I agreed to give him some time to find the dress, as he gave me his phone number and promised to call. He never called. That Saturday, I went into the store (for the 7^th time at this point) and demanded a refund for the dress and the alterations, as time has run out and I didnt have the dress. Johnny still refused to give me a refund and claimed that it was because I entered his store with a «bad attitude» and «crossed arms.» We exchanged heated words, but he agreed to either find me the dress by Wednesday or submit information to his insurance company, of which he would not give me any details, so I’m not fully convinced that he was telling the truth about having insurance, given the previous course of conduct between us. His demeanor was very unprofessional and extremely demeaning («let me tell you how it works since I’m older and I know more»).
On Wednesday, my fiancé went to check on the dress – and lo and behold it was there, competely unaltered. Not that I ever received a call to let me know. We did receive a refund for the alterations, so I thought I had been made whole. However, when he brought the dress home, we noticed there was a large stain on the side of the dress that had clearly been treated, but not come out completely. That explains why they held the dress for so long, and never altered it – they clearly stained it and were frantically trying to get the stain out while giving me the runaround. Now I am left with an unaltered and stained dress. Buyer beware.

I wish i could give this place negative stars. it was truly one of the worst experience i have had in years. first of all, the place is a mess and stinks like cigarette smoke. i brought it a black-​tie dress in for tailoring on a thursday. they wanted to charge me $ 75 for hemming and adding straps. they told me to pick it up the next thursday. that day comes, its not ready. go back friday and its so small i can’t even get it up. came back later that day and its fixed (hardly, still too small). ask the guy for a discount. he said cash only for a discount. i said i didnt have cash. he then refused to take any of my credit cards. he asked me to call the cops and then locked me inside the shop! the cops came and per the cops, i ended up paying cash and filing with consumer affairs. after all this and my dress is ruined, tags still on it! STAY AWAY FROM THIS PLACE.

THEY LOST MY WEDDING GOWN & VEIL! When I first dropped off my ceremony gown, reception gown & veil, I was told the service would take several months as one of the gowns was vintage and needed preservation services. I started calling after 4 months as I had not heard, and was continually told to call back in another month… that they weren’t complete, and not to worry. Finally, I get a call over a year after I dropped them off that they were complete and I could go p/​u. When I got there, I was told that they couldn’t FIND my ceremony gown/​veil, AND the vintage reception gown was still not done… it was actually hanging there uncovered! They told me once again they would let me know when it was complete. After several MORE months of poor customer service and total disregard, I contacted the owner, who actually told me that they were no longer responsible for the mistake because the items had been there so long!!! He also tried to blame it on me that his employees kept telling me to call back AND claimed that I had lied and not called in. This was after several in-​person visits in ADDITION to my multiple calls! After more than a year and a half, I removed my vintage reception gown from them STILL UNCLEANED, and have yet to get my other items. Even though my initials and wedding date are sewn into the inside of my gown, they still lost it.
I had used this cleaner in the past and loved them. Not sure what changed, but the service is horrible now. The owner seems to be the worst — I wish I could deal with the nice ladies that actually do the tailoring again!
They lost possibly the MOST sentimental piece of clothing a girl can own… that can never be replaced! But to add insult to injury and actually BLAME the customer is beyond ridiculous!

HORRIBLE. If i could give zero stars I would.
If you want to loose sleep bc they loose your stuff let them do your laundry. If you want strangers underwear returned to you… use them.
The owner is a BIG flake… tells you one thing and doesnt remember. They never return anything on time… and goodluck getting recourse on anything.
SAVE yourself a headache… you get what you pay for and the «looking Good» deals sound good… but are really too good to be true.

This place is alright. If it wasn’t for convenience I wouldn’t come. The prices are on the pricey side ($ 20 – 25 for hemming pants?!) and the front service is a bit rude at times (especially when they’re wrong). I love the little old lady who sews/​alters my stuff and hems my pants. Too bad I don’t go anymore.
My friend brought her stuff for the first time and they «lost» them. It’s in-​house alterations! That means someone screwed up and gave it to someone else. Those who use to be nice («front desk» people) suddenly turned defensive and rude. No apologies or willingness to pacify the situation other than to call Jon (the owner).
In the end (after 3 months) he gave a check for the lost items, but after dealing w/​these people, I find it unnecessary to go back. Plus it’s pricey and it took 2 weeks to get my pants hemmed. Queens is cheaper and reasonable.

Great dry cleaning and service. As a regular customer they make it very easy for me to just drop my clothes off and head out of the store.