Apple Detail Center & Hand Car Wash

Bought my car to get washed and all I have to say is that they did the best job ever. The gentleman who owns the garage/​car was detail center is super nice and accommodating. I’m going to go here over and over again

these guys are awesome
Family run business
Owner is a Porsche nut

I usually never am disappointed to the extent where I go write a review about a business. I brought my Honda Accord 2007 here for a full detail (exterior and interior). The next day when I am able to examine my interior and exterior in bright daylight, I notice my interior is still super dusty. If they indeed did a proper detailing, my car would’ve been spotless. My interior still looks like the way it did before I went here for a detail. Long story short. I’m out $ 225 and these a-​holes didn’t do jack of a job. I called a week later and spoke with the owner and immediately he goes to defend himself that they have never had a complaint in years. How could this be true? a business is so perfect that they don’t get complains at all? Doubtful. Rather than showing empathy for my situation, he further goes onto say that his best detailer worked on my car and that between his best or worst detailer, you couldn’t tell the difference. I will give him credit for telling me that I can bring my car back so that they can see what they can do for me and I agreed to bring it back. But I later decided that this was a risk for me. I do not trust a business who just can’t get it right the first time. You wouldn’t ask the waiter who brought you the wrong order with someones hair on it, and trust them to go back and fix it. So I decided not to return to give them a second chance to fix their mistake. I will be taking my business to the detailer nearby my house
I warn everyone who reads this review on Unilocal to AVOID THIS BUSINESS AT ALL COSTS. Their website is filled with terms «satisfaction guaranteed» and «customers leave with their car better than new» but it is all bullshit.
AVOID AVOID AVOID.

Horror story!!! Please read!!! I live in Pennsylvania and found a buyer for my 2008 Honda Pilot in NYC. The potential buyer was a friend of a friend so I decided to have the car detailed prior to the sale. I scheduled the visit to the Apple Garage at 11am and coordinated the sale of my SUV for that evening. When arrived, I was told it would take about 4 hours and they would call me when the car was finished. I met a friend for lunch and a movie nearby. I did not receive a call and after waiting over 5 hours I decided to call. I was told that I should pick up the car in the morning because it was not yet ready. Luckily my friend was still with me and offered me his couch for the night so I wouldn’t have to take a bus, back-​and-​forth, to the Poconos. This could be enough to anger anyone but it gets so much worse!
The next day I took a cab to pick up my SUV. Upon initial inspection of the vehicle I was amazed at how good it looked but as I got to the rear of the vehicle I noticed a black spot on the rear bumper cover. At first I thought it was dirt but when I got closer I realized that a chunk of paint was missing and the black plastic of the bumper was exposed. I immediately reported this the owner who was walking me around the car. He said to me that I must be mistaken and that the vehicle was this was way when I dropped it off. I explained to him that he was not there when I dropped off the vehicle and while it was dirty from the grime of driving in the melted snow, there wasn’t even a scratch on the car when I dropped it off. I knew this because I walked around the car to get a feel for what needed to be cleaned and I definitely would have noticed any scratches, let alone a chunk of missing paint! This is when the story really gets interesting.
The owner, in a semi-​professional manner, was trying to convince me that I was mistaken, and out of nowhere, the owner’s son jumped out of a small office raising his voice and practically accused me of being a liar. I was incensed. The owner kept telling his son to calm down and to lower his voice while his son and I argued over who would be responsible for the damage. I refused to pay and insisted they have my vehicle repaired. After about 10 minutes of going back and forth, the owner asked his son to leave the garage and began to plead with me. He said that his friend owned an auto-​paint shop in Harlem and if I paid for the detailing, he would arrange to have the bumper repaired. He called the paint shop, had me speak to the owner who assured me it would be fixed as good as new. I had already rescheduled the appointment to sell the car for that evening and not having any other viable options left to get a resolution in a timely fashion, I decided to trust him and accept his terms.
I drove about 10 miles, at my expense and in the opposite direction of my final destination, to get to the paint shop. Not really knowing much about about what needed to be done to «fix» the problem, I found myself becoming even more upset when the owner of the paint shop applied what looked like nail polish to the bumper cover. It looked horrible!!! That was when I realized that while most of the vehicle was super clean, the door jams on the rear hatch where filthy, as was the rear cargo area. I was livid. I returned to the Apple Garage to show the owner what I felt was proof that the detailer had damaged my vehicle’s bumper and, in what I still believe was a calculated move, simply stopped cleaning the car in that specific area in the hope that it would be less noticeable. When I arrived, the owner’s son was the only one there and we proceeded to have a blood boiling argument. This time he was even more aggressive and attempted to intimidate me by yelling in my face. Feeling as though I would end up being arrested if I let the argument continue, I swallowed my pride, accepted that I had been taken advantage of, and decided to leave. I sold the vehicle and the bumper damaged allowed the buyer to knock down my price by $ 300, the true cost of the repair, as estimated by a real auto body shop. I attempted to dispute the charges with my credit card company but they said I needed more proof than the post-​damage pictures I sent them.
Apparently the owner of the Apple Garage contracts the detailing to an independent detailer and they do not have a system of verifying the prior condition of the vehicles they work on. The owners of this business are not professional, organized, accountable, or even honest. I doubt I am their first victim and I am almost sure I will not be their last. I regret trusting them (more than once). As a result of that experience, I now do much more research before I contract anyone to do anything. I have no more faith in the so-​called «goodness of people (especially when there is money involved),» and after recently recounting my ordeal to a friend, I decided, at his behest, to share it with the users of this site. Please do not hesitate to avoid this business.

My five-​year-​old car needed a good detailing, but especially so after it was parked next to a burning building and I was unable to move it until after the fire was put out. Not only did Apple get the smoke smell out, they did an excellent job, inside and out. It looks like a brand-​new car.

On the advice of my garage manager, I brought my car to Apple Detail today for a full detailing. From scheduling to pickup, my expectations were vastly exceeded. aJack was a pleasure to deal with. I was told they would spend eight hours on the car and it shows. It looks like a brand new car, every surface from the tailpipe to the LCD navigation screen was brilliantly attended to, and at pickup, Juan was extremely friendly, showed me the work, and left me with a strong desire to return next time I need the service.

Great job! I’m impressed

Apple Detail does an OK job on car wash and very basic detailing, but the son and senior employee are very rude and unpleasant. I got an exterior detailing done which I was disappointed about so the owner offered to re-​do it again. This is where the biggest issue came. After picking up the car, noticed a very bad scrape to the front bumper which was not there when I dropped off the car and confirmed by the son who worked on the car that it was not there in the am.
Obviously they claim they don’t know how it happened, owner claiming it was there before I brought it in, while the son verbally agreed it wasn’t. At the end of the day, they were very rude, telling me to «get the f* out of the garage immediately» and claimed they weren’t doing anything for me.
Please do yourself all a favor and do not use these guys to park or get your car washed as they will completely turn on you and will not take responsibility for damages.

great job! great service! great price! would definitely return.

I was very happy with the service I received from Apple Detail Center. My car looked great and it was ready on time. The staff was very friendly. I will use the again and recommend them highly.

Just gotta say they did a great job on my car. It really needed a good detailing. I can be pretty lax which my car’s cleanliness, so when I was going to be in NY for the weekend, my friend recommended this place to park downtown, and I figured I might as well get it detailed and cleaned up while it was there. What a difference, it’s almost like getting a new car back! Nice staff too.

They did an outstanding job detailing my Toyota mini van. Reasonable rates and very pleasant.