AT&T

ATT is the worst. I was a customer of them for years with bill sup to over 600 US per month. They could not offer me what I need so I wanted to cancel service and they make it impossible. You can only do it by Phone!!! And I called now 5 times overtime 15 minutes in the line and then they hang up on me.
Ridiculous. I went to the shop and they say they can not help me.
Don’t use ATT!

The wait is HORRIBLE. The workers don’t care about the company they work for. Nobody to greet me at the door and the excuse is that they’re remodelling so they’re short staffed. Employees walk past you while you’re waiting very blasé like they don’t care. We all know every cell phone company is a racket, but at least treat me with respect while you rip me off. I have to say that I finally saw Sakina. She had great customer service and was kind and should really seek employment at a better company.

Jamie from the soho AT&T store is nothing less then a breath of fresh air in regards to customer service, friendliness & overall great person. When ever I walk past this store, I stop by to say hi. She’s extremely knowledgable with her job & always helpful. A credit to the company, hope they recognize that in her.

Benjamin was great. Thank you for a fast fix and will deff. come back for other issues in the future.

The people in this store are a bunch of scammers. I bought my phone online to pick up in this store. When I made the purchase, the phone was in stock. When I showed up after work, they said my order had been cancelled. But they were very busy and told me to come back in the morning. I came back in the morning (this store is way out of my way, but I needed a phone badly) and they told me that my phone was out of stock.
If they knew the phone was out of stock — why didn’t they tell me the night before and save me a trip? Instead — they tried to upsell me a phone for $ 100 more. What is more disturbing is that my phone WAS in stock in the morning when I bought it. But instead of putting it aside for me they sold it to someone else!!!
It was a total scheme to bait and switch.
And by the way, I got no paperwork from the store saying that my order was ever cancelled.
There are some very shady people in this store. Stay away.

Jamie customer service was great and she answered all my questions and I was very pleased and she was very knowledgeable of the products. In addition to me having a bad day she also put a big smile on my face and I left the store full of joy.

My experience at this store was pretty aweful. I needed a new phone so I came in to get one expecting to buy a subsidized phone the same as the last three phones I got. I was actually feeling pretty good about it because I had spoke to someone at customer care and they had lowered my bill, upped my data package, and were giving me a refund for overcharging me since February (all under the threat of me leaving for another company, but still).
ATT has a new plan, «NEXT», that they are really trying to push. I knew nothing about this plan walking into the store. I was helped by some little bulldog of a human being named Jaimie (I think), who talked down to me in a real condescending tone because I was not familiar with the NEXT plan. Not understanding it, being extremely distrustful of ATT, especially any claims about them coming out with with a new plan in an attempt to save me money, I declined her offer and told her I just wanted to buy my phone with the subsidy and be done with it. She seemed to take this personal, told me she was trying to save me money, and asking me questions like «Why would you want to spend more money?» When I gave the plan another listen, she did a poor job explaining it and I still did not understand, she seemed to get frustrated, even mad, and more aggressively talked to me like I was stupid. The whole time she keeps telling me she is trying to save me money. At one point she says to me, «My father is super cheap (but he signed up for NEXT)» trying to explain why I too should get the plan, but in my mind, much more implying that I too was «cheap.»
At this point she goes to her manager, is shooting daggers over her shoulder as they talk quietly about me with their backs to me. Then Michael, the manager, comes and sits down and tries to explain the plan. He was nice enough to write both plans down out on paper for me which I greatly appreciated. After all of that there was not much of a price difference (according to his numbers) so I decided I would still just buy the phone (still distrustful of ATT and not knowing how switching was going to cost me more in the long run).
At the last minute I backed out, went home and read up on the different plans ATT offers, read several different articles from respected tech sites that all said I would save several hundred dollars by NOT switching to NEXT, and went and bought a subsidized phone from a lovely gentleman named Jonathan at the W 24^th and 5^th ave. store, where he offered the NEXT plan, but certainly did not talk down to me or try to bully me in to signing up for that plan.
This store should be your absolute last resort.

I always come to att soho. Everyone always nice and gave me a good recommendation. Especially the lady name Marilyn. She explained me very good, clam and kind. If you need to go to Att, go to Att soho

Unbelievable! This store has the shadiest sales reps. They are like sharks competing with each other. I specifically told the sales rep that I could not go into a contract or extend the one I am currently in. That is precisely what happened when he offered me a tablet for only an additional $.99 cents. He ushered me quickly through the process and signatures and made me feel like it would take too much time to read the print. He said that it was just the standard stuff and no need to worry. He not only added a new mandatory line carrying it’s own 2 year contract but he charged me an activation fee which he told me he’d waive. At the end of the day when all is said and done, I am stuck with a malfunctioning new IPhone 6 but also a tablet which has a technology will be obsolete within a year. I feel like I have just been violated and racked through the coals. I do not recommend this particular store nor do I recommend AT&T as both a carrier or supplier. There are better deals out there now.

Desperate about the service in store at AT&T. Rep here doesn’t know what he’s doing at all. He needs to talk to an online rep for an hour to try to solve my problem. If only an online rep can help me, why would I even bother coming to store? If you really don’t know how to solve a problem, escalate and call the center. Please respect my time! The rep asked for my credit card to check the credit history. I wondered if there is gonna be a charge on the card. He responded he didn’t know. How dare you took my card and told me you don’t even know if you’re trying to charge my card. At the end, the rep came to an conclusion that he needs to see my actual SSN to transfer me to a new account. I refused and I said first, no one ever carries around SSN, second real SSN card can only be handed over to your employer, not your phone provider. The rep answered me by saying he cannot transfer me without confirmation looking at my SSN because he’ll be charged by federal penalty. REALLY? I hate sales representatives bull-​shitting around. I had some many friends having accounts with Att, never heard of any experience sharing their real SSN card with The provider. I ended up leaving the store angry, frustrated and wasted so much time. The rep here is so helpless. They cannot deliver the correct information, nor find someone who can help you. Never ever come to this store. If you really want Att, trying online or phone services. At least you can change rep if you don’t like the current one. You don’t bother wasting so much time on such a rep that knows nothing, doesn’t respect you and tell you wrong info.

1÷9÷2015
seriousely!!! you buy protection for your phone and piece of mind!!! on dec the 23 i lost my phone in the train going back home when i called the rep right off the bat stated how can you loose such a big phone the i phone 6 plus!!! thats impossible to loose… now since dec the 23^rd i have no phone… i abuse the phone!!! my claim has been denied… i have full coverage for lost stolen or broken… well i lost the phone… so my claim is denied because i abuse it… i guys i shoved it up my ass and its there since then!!! my claim was denied i have no phone and at&t does not go to bat for their clients… DO NOT GET THIS PIECE OF SHIT INSURANCE!!! THEY SUCK AND ONLY TAKE YOUR MONEY!!! same goes for ATT&t don’t get their shitty ass service!!!

Worst store ever. Just needed to return something and especially employee Ryan was very nasty and rude. I saw employees walking around so slowly and only 1 person on the floor helping. A group of them laughing and watching something on an iPad. I was very confused as most AT&T’s in New York City want you in and out. Highly disappointed

Worst store ever. I went into the store hoping there was a solution to my iPhone saying no sim, this way, I don’t have to go to Apple to make an appointment. When I walked in, the employees ignored me due to the fact that I was 16 and I had to ask for help. I explained to them that my phone kept saying «no sim «and asked if there was a way to fix it. They took a look at my phone and jumped to conclusion right away saying that it was because I had a different color sim tray and thought I was scamming them. They responded back with attitudes which completely ruined my day.

Normally signing up for a new wireless carrier is not a pleasant experience, but I give this AT&T location 4 stars all due to the hard work of their retail sales consultant, Chris B. He was extremely smart, helpful, and patient, answered all of my questions and was pleasant the entire time. Earlier that day I had a horrible experience at another AT&T location (350 Park Ave) and Chris made everything better.

Seriously if I had a chance I quid have given negative stars! WORST company ever! No uniformity in info given by cust care, incorrect and false information, overcharging, misleading customers and duping them! one manager had the audacity of reversing a credit issued to me «just to teach me a lesson» for canceling their service within 14days!! i could hear a tone of racial discrimination!! i wish I could sue these guys and their horrible horrendous customer care !

I guess this is a hit or miss. I might have a good experience with one person and not so good with another. This review is based on one individual, Sakina. I went to get a phone and she was great with helping me find a good plan. At first I was confused, because there was too much information. I was not sure if I was being made to to sign onto an plan that had hidden costs. But after I asked her a few questions, everything was fine. She was even kind enough to ask is I wanted her to transfer my contacts, etc. to the new phone. Thanks

Unilocal, please make it possible for people to give zero stars, only because Negative stars would be pushing it… but trust me, not in this case.
I came into this store wanting to refill my mom’s prepaid phone using the machine, mainly because of its simplicity. But I was greeted by a group of 4 employees gathered in a circle chit chatting (clearly a sign that they have nothing better to do, I mean come on, you’re at work, keep yourself busy if you’re getting paid to do so, but anyway…) and ALL of them were eager to help, which at first seemed like a good thing. Since I didn’t need any help, I simply asked one of them (he’s lucky I forgot his name) to point me in the direction of the machine so I can refill a prepaid phone. Instead of doing that, he INSISTED to do it for me, so I thought «hey, why not? I can just sit and chill for a few minutes while he does the work,» and I even asked if I can charge my phone while he does all that and he happily obliged.
Now here is where the ride begins…
He automatically assumed I was refilling my own phone which he would know that I wasn’t, if he had asked. And I told him that wasn’t the case when I saw him take my phone and work on it. After I made it clear that it was for my mother’s phone, he told me that he’s gonna send a text to her phone (who was out of town at the moment) and she would have to follow these specific directions — which made no sense to me, because I’ve used the machine many times before and all I needed to do was punch in her number, select the amount I wanted to refill, and simply pay and that’s it! But this guy was complicating things way too much.
Still a little confused, I called my mom and told her to expect a text from AT&T and to follow their directions. Finally, it was time to pay and he charged me some crazily specific amount (cents and all) when I usually pay $ 100 flat for $ 100 worth of minutes. Still a little hazy, I handed him my card and only realized, after it was too late, that he has charged me tax and all that BS!
I asked him why that is, and he said that they charge tax whenever employees provide that service…
EXCUSE ME!!!
If you remember the beginning of this review, I specifically asked the guy to simply point me in the direction of the machine so I can do it myself! If he had listened, I would’ve been in and out in less than 5 minutes, having only paid what I needed (without any extra fees)… Instead, he convinced me to have him help (which really wasn’t even helpful, because using the machine didn’t require all these complicated directions of having to text my mom’s phone, in the first place), and I spent an absurd amount of time getting infuriated with each passing minute.
I then explained to him that if he had mentioned to me from the START that I would be paying extra, then I would’ve said no and gone about my business, and therefore being severely unsatisfied, I asked him to refund my money and I would go ahead to the machine and do it myself. He said (for whatever stupid reason) that was not possible! Not wanting to spend another second arguing with this imbecile, I requested to speak with the manager/​supervisor. He then told me that the supervisor was in a meeting and told me it’ll be a while before he returns, approximately 30 – 45 minutes! Oh, how convenient!
I made it absolutely clear that I didn’t care and I didn’t mind waiting at all! (Probably not expecting that I would wait), he went to the back and came back a few minutes later agreeing to give my mother extra minutes, equivalent to the extra money he blindsided me into paying. Although this entire situation completely ruined the rest of my day, what he did in the end was the right thing. But that doesn’t necessarily mean I was satisfied because this entire thing could’ve been avoided if I just got what I asked for in the first place… which was the muthaf***in machine!!!
PS: I am NOW happy because my excruciatingly long and painful 2 year contract is now over and I no longer have to set foot in another damn AT&T store. — THIS is mainly why I’m giving this place one star. (Also, because I have no choice).
So long B!%&#*$ !!!

Stellar customer service. I went in about a month ago to upgrade my phone and Isothmar, I am certain I’m spelling her name wrong… but she was so incredibly sweet and helpful. I can be a bit slow with my phone sometimes and she was more than helpful in completely walking me through and explaining how my hone and plan works. Great staff member and excellent customer service skills, she was efficient and attentive. So glad she was so patient and willing to help me.

OMGOODNESS! Ben was the most delightful person. Very understanding and personable. I broke my NEW galaxy 3 phone after 1 drop. Smdh. However, they could not repair it OR exchange it due to me not knowing that I DIDN’T have ins. Ben was VERY POLITE explaining this to me and he offered me other options, which I appreciate. He didn’t rush, like most companies do, he made sure I felt taken care of. The employees actually worked well together, they seemed to help each other out. Great working atmosphere. The only complaint is… U dont know you have to sign in when you enter. So PLEASE SIGN IN on these small iPads in the front of the store.

I have never been so appalled by the treatment of a company store. I can say with absolute certainty that this store stole my phone. An AT&T store stealing from its customers! I know it sounds unbelievable but I have proof.
I recently lost my iPhone 4 and a few days after the phone was lost, I was contacted by the woman who found it. She had taken it by mistake at a bar, and realized when she got home that she had two phones with her. As I had remotely wiped my phone, she had no way of contacting me. She asked the call center if she or they could contact me to arrange her to return my phone to me, but they refused, so she turned in my phone to the AT&T store in Soho, where she asked that I be contacted by the AT&T to arrange for pickup. She also kindly contacted me via voicemail to make sure I knew she had left the phone at the AT&T store at 532 B Broadway.
I went to the AT&T store and spoke to the manager, Mr. Ruzic, about the situation. I explained to him exactly what had happened and played him the voicemail message I’d received that my phone had been turned in to this particular AT&T store on Broadway in the Soho neighborhood. He responded by saying that no phone had been turned in. He insisted that all he could do was offer me an early upgrade, as if that’s meant to make up for the fact my phone has gone missing at his store. He made no attempt to pursue the matter further and take steps towards finding a solution for me, which he easily could have done, for example by looking at the surveillance tapes to confirm that this woman was telling the truth (which he was eventually ordered to do by AT&T headquarters), or liaise with the Customer Care Center to discuss my options.
I have since spoken in length with the good samaritan who made every effort to return the phone to me through AT&T. She is an incredibly kind woman but was infuriated to hear that after her 5 hour back-​and-​forth with AT&T trying to get the phone to me and going to the store, the company has obviously lost or stolen my phone. Why would this woman that found the phone go to such great lengths to contact me and explain what happened if she didn’t turn in the phone? If she wanted to keep it, why on Earth would she have called and claimed to have turned it in at the AT&T store? It simply makes no sense. This is clearly a case where the phone was turned in and kept by an AT&T employee.
I find this entire ordeal disgusting. Why wouldn’t AT&T make every effort to return my iPhone? Is this AT&T policy to deliberately keep found phones from their owners? If not, why didn’t the manager at the AT&T store at 532 B Broadway take me more seriously? If it’s not AT&T’s policy to keep found phones, then clearly he has an employee who has kept my phone instead of returning it.
Only after having pursued the matter stubbornly with a manager at the Customer Care Center, who reviewed the matter more thoroughly spoke with the store manager Mr. Ruzik as well as the woman who found the phone, did AT&T order the manager to give me a replacement phone. This resolution was finally reached seven weeks after I first pursued the matter with AT&T. While the matter was resolved in the end, the whole process provided me with an understanding of what kind of company AT&T really is. Please do not do business with this company!