AT&T

I’m awaiting a «response» from AT&T with regards to their continued sponsorship of the Dallas Cowboys, in light of the brutal treatment of a lady by one current player, Greg Hardy?
Jerry Jones has «spoken», and is CLEARLY more concerned about getting Tony Romo back on the pitch at all costs.
Major sponsors of the Dallas Cowboys include;
American Airlines, Miller (Beer), & AT&T.
Whilst the aforementioned «say» they are all for human rights issues, it seems they’re all on the sidelines WITH THIS ISSUE?
In my opinion, Jerry Jones is complicit with this abhorrent player, per HIS despicable display of «Corporate Responsibility»?
I noticed a list of programs on your website relative to coping with «Disasters».
That said, it begs the question, JUST WHERE EXACTLY does AT&T stand/​sit on this «Disaster»?
WHAT SAY YOU, AT&T?

I was tricked into this location by other five star reviews, yet I expected much better service. The store was nearly empty when I dropped by around 5:20, a male employee greeted me. I planed to trade in my old iphone for a newer model. The guy explained to me the differences between doing a 2-​year contract and installment. As I was being extra cautious when dealing with service providers, I asked him to explain in more details and to bring me a piece of paper and pen. The guy rolled his eyes at me and mumbled, «Why the paper, why the fuck you want to do the paper.» (or something similar). Maybe he thinks I wouldn’t hear him but I was really shocked!!! I politely told him I would think about the options after he sketched some information on a notepad. He seemed rather pleased to see me leave and gave me his card. I didn’t catch his name because I threw the card right away the moment I walked out of the door. So lucky him.

Third AT&T store in the city i went to, and finally got good customer service. Anthony helped me get my new phone set up. He spent time answering all of my questions, and even worked with me to trade my old phone in for some new things! I believe one of the managers was there to greet me and make sure everything was going well — his name has slipped my mind at the moment. Overall best AT&T store I’ve been to, if it wasn’t for this store and their customer service I would probably be searching for another mobile provider. But I ended up at this location and am a very avid happy customer.

I cannot even begin to explain how much time I have spent on the phone and in AT&T stores over the past 2 months while trying to switch from Verizon to AT&T. I have felt defeated and almost didn’t go through with it. The phone customer service and help in other stores was atrocious. This store, however, provided me with excellent customer care. EXCELLENT. The staff stayed over an hour after closing until my phone issue was resolved. They were friendly and didn’t let me give up insisting I could not leave until the issue was resolved. Unisha, the manager, was smart and efficient and never gave up. I’d also like to thank Luisa for her help. Thank you for staying calm and continuing to help me when I felt like giving up. The rest of AT&T’s employees should really take a lesson. Thank you again!

Came here to buy simcard for the travel over US. Excellent service provided by skillful personnel. Fast and professional.

Come here ask for Mike! He saved the day in 2 minutes after I spent over an hour at the apple store. They couldn’t fix the problem and tried to get me to buy a new phone. But I walked in off the street at he helped me immediately and was super nice!

The person I talked to was very quick, helpful, asked a few relevant questions about my new replacement phone that kept giving me an error, and got right to work fixing it. She also knew a lot about the other phones that were available, what they were capable of, what updates may be required, when new versions are coming out, and other relevant information that salespeople should know but very often don’t. I was in and out in maybe 10 minutes, and now I have a phone that works!

This is probably the best AT & T Store in NYC. We spent almost two hours upgrading our phone and not only was Kristian Cruz patient but he got the job done. The people at this store work as a team and they working together.
If you have to pick any store, go to this one.

Seriously if I had a chance I quid have given negative stars! WORST company ever! No uniformity in info given by cust care, incorrect and false information, overcharging, misleading customers and duping them! one manager had the audacity of reversing a credit issued to me «just to teach me a lesson» for canceling their service within 14days!! i could hear a tone of racial discrimination!! i wish I could sue these guys and their horrible horrendous customer care !

After a terribly unhelpful visit to an AT&T store closer to my apartment, I checked Unilocal for a better one, and I was not disappointed. My SA Douglas went above and beyond. Printed, photocopied, and faxed things that needed to be sent in for my. insurance, and he did it all with a smile. I made an account just to write this review. Thanks Douglas!

Going here was hands down the best customer service experience of my life, and not just with AT&T.
I’d just gotten a new phone, about a week and a half ago, when the vibrator on the phone stopped working. I determined that it was a physical problem with the phone and went to this store in the hopes of getting a replacement phone.
As soon as I walked in, I was greeted by Douglas, and after explaining to him that my phone was physically broken, he immediately set about getting me a replacement (of the same model, which is what I wanted). It was a painless process (for example, I didn’t have to argue with him explaining what was broken and how) and completely free. I didn’t have the box, manuals, or charger for the original phone with me, so he simply and efficiently switched the phones. He also transferred all of my contacts and SMS messages for me, wiped my old phone, and waited while I transferred photos that I wanted to keep. He was very friendly and immensely helpful.
The entire experience could not have taken less time than it did. I feel like none ofmy time was wasted. As I walked to the store this is the kind of experience I was hoping for but not expecting to get. Douglas, thank you for restoring my faith in customer service.
Other staff members at this location were also very friendly, greeting customers as they entered and exited the store. I observed one staff member (I don’t know her name, unfortunately) also being very nice, helpful, and professional to a clearly upset couple over some issue that I know nothing about.
Overall, I would go to this location over any other that I have been to so far.

If you are thinking about getting the Iphone, and you live or work in Midtown/​NYC in general, DO NOT get AT&T. Their 3G and voice completely craps out in midtown, and that is a well known fact. However the store person reassures you that you will get data and voice and that is simply not the case. I work in middle of Midtown and gets no data or voice from 9 to 6pm. Its useless.

About halfway through my first day in New York I realized two things!
1. That my Iphone was going to be an essential tool for exploring the city!
2. That my current battery capacity was going to leave me without my phone.
While wandering down 5^th ave I was so excited to find the AT&T store. I wandered in and explained my issue to Jeff who quickly showcased some battery powered cases for me that would double my battery life! He was quick to address any issue and concerns and even took the time to google some information for me that I was curious about. Jeff gave me one of the best customer service experiences that I had in New York. I wish there were people like him in every business.
Keep up the good work AT&T and props to this store for keeping such a personable and helpful staff!
P. S. I love my Iphone case!

I went here to get another iPhone for my girlfriend. The sales consultant Jeff provided superb service, he even let us pick out the number we want! Definitely the best AT&T store ever.