AT&T Wireless

I don’t know why the other reviews are so bad. I smell BS~~Peter De Bond has been my go-​to at&t guy since I moved here in 2011. I’ve been with att since they were singular wireless, and I had an original NOKIA brick phone.
Peter has always been a straight shooter and is always available when I need him. I will also tell you this, I made a BIG MISTAKE one day on my way back from Westside Market on 110^st and decided to go to another ATT store to upgrade my account. That store located on the east side of Broadway just north of, not far from Peter’s store. They changed my plan to a confusing and manipulating plan that increased my bill and gave me a random pointless SIM card for an iPad that I don’t even own. I was confused with my «upgraded» plan and went to Peters store some time later. He corrected everything back to normal and help me get the proper plan for my needs. I had to go back to that store and complain to a new employee who had no idea of what I was talking about. What a mess. I regret not going back to Peter, and have learned my lesson.
Now married, I have my wife on my plan and Peter helped her get an upgraded iPhone 6s for minimal fee.
I highly suggest this store for «old-​school» quality customer service, rep to customer. You won’t be disappointed.

I have only negative things to say about this store. Twice they gave me misinformation that ended up costing me money. On my most recent and final trip there, they assured me that my iPhone 6 was unlocked and could be used overseas with no problem. I purchased the appropriate SIM for where I was traveling only to find, when I got there, that iPhones from AT&T are NOT always unlocked and that my iPhone was inoperable overseas.
Is it ignorance, incompetence or a lack of interest in being of service to customers?

WARNING: These guys will lie to you and take your money!!! They fixed the screen on my iPhone 6 and within 12 hours the screen broke, I realize that the top right hand corner of the screen was not properly place. The following morning I went back to the store to show the owner and the repair man! They gave me every excuse possible to not take responsibility of they poor work! Meanwhile, they were going back and forth in their native language (which was super rude) …They took my phone and just told me to come back in an hour, when I got back to the store they hit me with an EXTRA fee of $ 75 (+$ 140 I spent yesterday) !! I have never in my life went out of my way to write a negative review on any business, but these guys should be shut down!!!

I was given completely false information at this at this store. I don’t know if it was complete incompetence (possible, given how slowly things were going up to that point) or they were lying to make a sale, but this store told me that at and t no longer does free/​discounted phones with two-​year contract extensions, even online. They conveniently told me this half an hour after I walked in and said that I was eligible for an upgrade and wanted to use it to get a new phone. I walked out and immediately went online and successfully got a new phone.
Go to the at and t store at 78^th and broadway. Or literally anywhere else.

Peter is an exceptional professional. He will most surely be able to either solve or advise you on your problem. Please go see him you will not be disappointed. Peter has aways given me his full attention and diligence. He continues to provide me the highest level of support– honest man

Peter was extremely helpful when I went to his store today, fixing the voicemail features of my phones. I would highly recommend his technical expertise to anyone around the area.

Peter and Sam are amazing! The best At&t store. They are very helpful and they have patience explaining stuff!

i hate even give 1 star for this store ! i never write review but now its really time to write. this store is horroble .they are cheated on customers. please dont go to the store.

They don’t admit their errors (Yes, AT&T customer service told us it was their mistake) and refused to help us with our reasonable request. I would recommend going to the store on W 95^th St. & Broadway instead.

If I could rate it a zero, I definitely won’t hesitate to do that.
This store cheated on customers and tried their best to make money for themselves. They opened an account for us and secretly put a two-​year phone contract in everyone of our family plan. Therefore we are not eligible for an upgrade during the two years. They even put our address wrong on purpose so that we can’t receive our deposit and bills.
When we argued with them to correct the contract and address, they just denied what they have done and always said it’s not their business. They have been so not reliable and dishonest and always squeezed the customers if they could.
I strongly suggest anyone who want to open an ATT account choose elsewhere. This is the place you will be defrauded very probably

As the other reviewer stated, Peter is simply amazing. He has to be 75% of the reason I have stayed with AT&T so long. I’ve been coming here for about 5 — 6 years now, and I plan on staying here for as long as I can (coming here from Bushwick, or any other location in the NYC area, is worth it). Seriously. If you look around a little, you’ll notice Peter’s discreetly placed customer service awards. They’re 100% merited.
Whenever I have an issue that I can’t solve on my own, I go to Peter. When I need a new phone, I go to Peter. When I want to change stuff up with my plan or need advice on my plan, I go to Peter. He knows his stuff and will help you get what you need, even if you didn’t know you needed it. The. Best. Customer. Service.
I’m sure AT&T owes a lot of business to this guy. If I didn’t have a reliable guy like Peter, I’m sure I would have switched to another provider a while ago.

Peter, the owner unmatched in customer service and knows how to solve any wireless problem. Have referred numerous friends to him and everyone agrees that he’s the best. If only AT&T corporate stores were as friendly and responsive to customers’ needs.