Avis

Rented a car to go to the beach and returned it with some sand (not excessive). I alerted them of the sand and someone went to take a look. The operations guy came back and said it was excessive and would need to be sent out for detailing to remove the sand! When I asked how much it would be, they said, «Between $ 250 — $ 300 depending on the work and you’ll get a bill in 3 — 4 weeks.» Seriously!!! I asked if I could take the car to remove the sand via my home vacuum cleaner and they said no since I returned it. Since the car could not be rented in its current condition, I asked if I could return with a hand vacuum to clean it and they agreed. When I returned, a new attendant started his shift and asked why I was there. He confirmed with the manager that I was back to clean the car and walked over to the car. I told him about the sand and how Avis was going to charge me up to $ 300 to clean it. He looked inside and said, «For that little sand???» in disbelief. I spent the next 10 minutes vacuuming the sand from the trunk, seats, foot areas in the back and front and asked the same operations guy to inspect it. After 15 seconds, he gave me the thumbs-​up and I went inside to inform the manager. The manager came back out to confirm with the operations guy that it was clean and it was confirmed again. I think the manager was shocked that 10 minutes with a hand vacuum would save me up to $ 300 in «detailing for excessive sand removal». I honestly felt they assumed I would simply suck-​it-​up-​and-​pay and how the joke was on me. I get it how the car should be in a similar condition from the time I pick it up but I thought they would, at the very least, vacuum the inside, wash the outside, and wipe it down before renting it out again. In reality, they expect to rent it out, as is, upon the car’s return to the next customer. As highlighted with Peter C., be very careful when dealing with Avis and they will take advantage of you any way they can.

Be very careful in dealing with Avis.
They will prey on even the smallest mistake.
I returned a car with the gas tank ⁵⁄₈ full.
The fuel service charge was $ 78.43 PLUS a sales tax of 19.875%
I bought some small items on display on the counter for $ 20 and again they lop on
the sales tax of 19.875%. I have no idea how they can charge this high a sales tax.

Worst. Experience. Ever.
They did not have the car we booked but instead offered us the smallest car you can imagine. Also they (especially Donna) treated us with much disrespect.
Will never rent from this place again. Ever.

This Avis is my go-​to for rental cars. Knock on wood, I have never had a problem or slow service when I come here and I have used this Avis 7 or 8 times. Once I called them when I was running late and they were so nice and didn’t penalize me for not being there on time.
Sometimes I book through Priceline to get a cheaper deal but if I book far enough in advance, sometimes the price is actually better through the Avis website.
A+

So, anyhow, i am working in the city this week, and actually rented a car from Tony @ customer service here, who set me up!
awsome service!
…I checked with manager, great help, he competed rates with the Budget car rental four blocks away!!!
this place is pretty good alternative for when a car is needed :)

This location is literally close enough for me to lean out the window and hit with a tennis ball. That doesn’t change the fact it took almost 45 minutes after our reservation began for them to hand us the keys to the vehicle. On the plus side, the location is convenient to our place, as noted, and it’s clean. And they provided us with a car that was clean, filled up and perfect for our needs.
And they credited us with a portion of the rental fee to offset the lengthy wait, which is a smart and respectful move on their part.
We’ll be back here again — and we’re hoping for a better experience. Optimism is half the battle ;-)

Horrible customer service. Reserved car, showed up. No cars.
Not too much more to say then that. We made a reservation a week ahead of time, we showed up on time and there were no cars. They put us on a list and said «We will have 8 cars in 45 minutes». 45 mintues later: «They might be here in an hour».
In total we waited an hour and thirty minutes before we got a car. We missed a wedding ceremoney because of the messup.
They could have been MUCH more friendly — it was just a bad scenario. I’m going to stick with Hertz.

Excellent service makes this location a standout in the area. Really quick to get you out the door, and convenient to the FDR. Bonus: I forgot my sunglasses, and an employee ran back and got them for me, even though the office had technically closed for the night.
As others have mentioned, they had only SUVs available when I got there. I know most people view this as an upgrade, but it’s annoying if you just don’t want to drive (and park, and fill up) a giant car.

I’ve rented twice from here and always had a good experience. Got an upgrade both times so that makes up for a lot of my review. Although, the second time I rented economy or compact or something like that, and the guy asked me if I wanted to upgrade to an SUV for just $XX extra (I don’t remember offer, maybe 10 – 20 bucks/​day?) At any rate, I declined and said I didn’t want an SUV. Then when he was done with paperwork etc, he gave me the keys and said he upgraded me anyway. When I went into the garage to get my car, they only had SUVs available. So he had no choice but to give me an SUV and just tried to milk some money out of me for it.

Gotta love reserving a compact and all they have left are full size or nice suv’s. Free upgrade!
Good thing. I will need the extra room for my gut today after all this Easter food! Manja!