Babies ‘R’ Us

Perfect place to go just for fun. Unfortunately the baby’s learning center was closed and the toy sheep was uncomfortable to ride on. However, I really enjoyed the softness of the toy couches.

Excellent customer service experience at Babies R Us after I was forced to come into the store because the website was being annoying. Being childless, I typically avoid stores such as B R’ U but I was forced to purchase a gift for my cousin’s shower. The employees, specifically Geraldine and Elmelissa, were so patient and helpful! And competent!
Pro Tips:
— Babies R Us will price match for the same item their competitors such as Buy Buy Baby and Target.
— B R’ U will honor coupons of their competitors including Bed Bath and Beyond!
— sign up for their email and text alerts to get coupons for money off and free items.
Thanks again, very much to Geraldine and Elmelissa for helping me buy this stroller!

Whatever you do, don’t order from them. I won’t ever deal with babies r us ever again. They are rude, don’t want to be bothered nor deal with their customers, & are never clear on anything.

Came here yesterday to purchase some things for a baby registry and was very let down. EVERYTHING is so overpriced, the only thing worth is probably the clothes because there is a clearance/​sales section. Other than that I looked up the same stuff on Amazon and found it for at least $ 10 cheaper for each item. Don’t even bother with the bedding for the crib, crazy prices, go to Amazon if you can and are not under time constraints. The sales girls are very helpful but I’m telling you: Amazon is your answer.

Prices are marked up quite a bit. The only deals you ever find here are usually the board games and other toy sales near the entrance when you first walk in.
If you need any kind of help, good luck with that as it’s hard finding an associate who will help you.

This is a review of the store and their online service.
We went to the store on Feb 22 to buy a glider. We told the sales person we needed it in 10 days so it would make it before the delivery of our daughter. Having checked the company’s inventory, in store sales person assured us it would arrive within that time. With that representation, we purchased a $ 450 glider.
To our frustration, later that evening we received an email letting us know the glider wouldn’t arrive until March 24. We promptly called customer service, and an employee told us they couldn’t deliver within 10 days. The store employee had been wrong. We asked him to cancel the order, and he put in a request to do so (apparently customer service people at babies r us can’t cancel orders once they’ve been made; all they can do is enter a «request» to cancel the order). He assured us that our credit card wouldn’t be charged. Once we cancelled the order, we promptly bought the same glider on Amazon; it arrived in 2 days.
Fast forward 3 weeks and a charge showed up on our credit card for $ 450 from babies r us. The same day I also received an email that the order we cancelled had been shipped. When I called customer service the employee said he could not understand why the request to cancel the order hadn’t gone through even though the request was noted on the order. She said babies r us couldn’t cancel the order because it had already shipped and was in transit to our home. I said I didn’t want it and that the shipment should go back to babies r us. She told me she could not do that and that I should call the carrier in order to reroute the shipment (unclear why babies r us was making me call the carrier when it was the one that screwed up). Making matters worse, the carrier later told me that only babies r us could cancel the order. Worse still, the item still hasn’t arrived (won’t for another week) and I can’t remove the $ 450 charge until it does and I expend additional time and expense to return it to babies r us.
This might be the worst logistical/​customer experience I have ever had. This experience could have been avoided if babies r us had done any one of several things including providing the correct shipping information when we purchased the item, actually cancelling my order, or gone out of their way to correct these errors by issuing a refund early or handling the return of the item I never wanted shipped in the first place. Don’t think I’ll ever shop here again.

ABYSMAL SERVICE. Sadly, not a lot of choices for a big box toy store with stuff you need at non-​boutique prices. For baby registry, you’re better off on Amazon. If you have to deal with this place for an item they might carry exclusively (I did), then go in knowing there will be a long wait and any number of associates that will know nothing about the product or the process of ordering it. It’s the only way you’ll preserve your sanity.

Since some of my friends decided to be parents, I find myself here more often than I’d like to be. I don’t think I’ve ever had too much of an issue. The only issue I’ve encountered so far is having to search the store for items from a registry. Sometimes the staff isn’t very helpful, but during my last visit, my friend and I were clueless as to what item was where and what item was worth it, and along came an associate named Georgia who saved our night. She was very sweet and really eager to help my friend and I. Thanks, Georgia!

Babies r us is the worst! Service is terrible! Ordered a crib on layaway as babies room wasn’t ready. I was told that I could call and they would ship and put together. I called for two and a half hours no one picked up. I then called toysrus and they gave me the run around. Said that there was no such thing as layaway except at Christmas. My credit card read 900 from them for crib and mattress! My daughter than called again in an hour and was told the phones were down etc…5−7 days the crib would arrive at store they’d call her and set up shipping. They never called so she held for twenty minutes and was on the phone forty minutes only to discover they had crib never called her and couldn’t find someone to release the crib to ship. She is currently awaiting a callback. Buy buy baby is amazing and you can use 20 off bed bath and beyond coupons on there registry stuff (a few exceptions). STAY AWAY FROM THIS STORE,! I gave one star as it wouldn’t let me give zero!

My husband and I went to try out nursing gliders, since it’s so hard to tell what will work for mom and dad’s body unless we get to actually sit in the chair. They had 3 chairs to try (quite beat up actually) and someone was sleeping in one of them. So the experience really was lack luster. The sales reps were quite attentive, there just isn’t a whole lot of inventory in the store. I’d say there were a lot of strollers, but not the top selling ones you see on Amazon or the internet (City Mini, etc.). So, it was hard to compare weights, features, etc. Overall, kind of a waste of a trip. The store is just ok, but if you need to really test drive some things, go somewhere else. We went to Buy Buy Baby on 27^th & 7^th right afterward, and they seemed to have OODLES more inventory to test and compare. I didn’t find what I wanted there, but they carried a lot more of what I wanted to see. We tested out ~10 nursing gliders on the floor and I now have a better idea of what works for my body. Love to you this is not an easy shopping task!

Worst customer service I have ever experienced living in the U.S.
Last week I bought a small item online using my credit card. Today I went to to store in person to return the item. I had the receipt and the item had been opened but unused. To my surprise I was asked for ID. What the hell for I wondered given I had my receipt — and the refund would just go back onto my card which I obviously had with me.
Never the less I pulled out my valid photo ID that I use EVERYWHERE in the US — to enter clubs, if I’m carded, at the ER, to rent cars etc. My point is that in the 5 years I’ve lived in the u.s., not one has my photo ID when required, been unaccepted.
The sales person then tells me my ID is not valid and I need to produce a passport. Ummmm WTF? I told her. I have with me my photo ID that shows u who I am, my credit card and the receipt for which the item was paid just a few days prior. I also had with me 2 USCredit cards, my health insurance card, my social security card, my dental insurance card, my freakin toys r us loyalty card (linked to the same phone # that I listed on the receipt when I purchased online).
The idiot sales person continues to tell me that’s it’s store policy that I need a local drivers license or passport — coz u know, it’s just a fact that everyone in NYC drive and walks around with their passport.
The woman made me so mad and the she tells me she doesn’t even have to sight my passport. I tell U what, my passport # is 1234 567. Satisfied???
Anyways long story short I was about to blow my cool. The sales person had already buzzed the manager twice and surprise surprise no manager even turned up.
During this time I managed to find a passport # of mine in my email but guess they’ll never know if I even gave them a legit one or not coz they didn’t sight the passport?! What a dumb store policy!!!
Just an update: Here is their store policy which was also posted on their wall at the store. I clearly had a valid driver’s license — which they would not accept. Get your sh*t together. No where does it say that the driver’s license has to be local.
Why you need to provide a photo ID for all returns
The information from your ID will be retained in a company-​wide database of return activity that Toys“R“Us and its affiliates use to authorize returns. We require you to present one of the following:
Valid driver’s license
State identification from US, US Territories, Canada or Mexico
Military ID
Passport

Overpriced but great selection. Lots of strollers including some higher end brands (not as many as Albee or BuyBuyBaby, but the best BRU I have ever been to.) They actually have better skip hop stuff, which I love, than anywhere else. They restock every Wednesday and sell out of lots of stuff, so going on a Tuesday is a waste of time.
They will price match Amazon Prime, but only half the staff seem to know that so you may need to argue a bit (they will check their list and concede). The item has to be identical. But it’s entirely worth the effort getting them to match if you can, I save an average of about $ 2 per item for small items.

Came here with 2 friends to help shop for a gift. 3 floors. Its very organized & everyone was nice

I live in the neighborhood so I frequent this location a lot. However, in the past two weeks I’ve gone several times searching for a light weight stroller for my 16 month old. As a concerned mother I wanted to make sure my pick was perfect for him. And of course I couldn’t make up my mind every time I went to the store. I took my baby, put him in and out several strollers trying to find the best one. The employees were all extremely helpful and never once gave me any hassle. In particular Michael who was working in the stroller section, went above and beyond to help me find the perfect one.
Finally, a few days later I decided on the one I wanted and went down to the registers to make my purchase. I had a coupon for 20% off, but I didn’t realize it had expired the day before. The assistant manager Julio was very kind and honored my coupon therefore making my experience even better.
Everyone’s experience is different. I personally think if you’re kind and nice to the employees, I’m sure they’ll be the same with you.

This place is getting 3 stars only for Ingrid. Thank you so much for helping me pick out the perfect gift for my godson out of the registry. True customer service for the environment.

Tried to return an item we got multiples of at our baby shower without a receipt, was told it was against policy and they wouldn’t do it. Note: they had actually done this for us the weekend before at the same location. A very RUDE manager Asia, eventually relented to letting me speak with someone else who eventually took care of the return.
It also states on their website they can em return items without a receipt for in store credit. Get your shit together.

I don’t know if the representative from babies r us read this but I am sure potential customers do. so, all I am going to say is that the store located in union square is not the best one. my complain is mostly because when you are going to pay for your items plan to be in the store forever, it is just ridiculous there is only two cashiers if you’re lucky… and the line is ridiculously long. what’s worst is that there is staff walking around shaking their head and not stepping up to assist to speed up the line. unbelievable!!!

I went to buy a new stroller today, and it had a defective buckle when they assembled it. I demanded another one, and that one had the same problem. Some of the employees there were trying to convince me that it wasn’t a defect, and that the manufacturer intended it that way. I persisted and told them that the display model on the floor didn’t have that problem. They gave me a choice to get a full refund or wait for another one to be in stock at a later date. Then, another employee named Aisha (?) came and offered a simple solution. She switched out just the buckle from mine with the one from the display model. Problem solved! I like this place now.

The employees are rude and unhelpful… Among a sea of incompetent employees a knight in purple named Nigel appeared. ASK FOR HIM BY NAME. He’s the only reason I’m giving this place two stars. He alone gets the stars the rest of the place gets a negative zero!

The sheer size and location of Babies ‘R’ Us at Union Square suggests that it would offer a blockbuster selection of every baby-​related item you could possibly imagine.
While it does have a good array of items such as strollers and car seats, the selection feels uninspiring and incomplete. The prices aren’t really that competitive, since I can find the large box of powdered baby formula much cheaper at my neighborhood baby shop. Shocking, I know!
So much of the girls’ clothing is pink and frou-​frou, while so much of the boys’ items are sports-​related. Neither of which makes for interesting choices. It’s cliché and hackeneyed. Online shops such as Boden, Livie & Luca and
provide better value; The Children’s Place offers better sales and more imaginative clothing selections.