Bank of America

Two tellers, 13 people on line and the line has not moved for the past 11 mins. I asked the reception guy and his answer was ‚“sry we have 3 tellers and the ATM machines”. 2 tellers sweetheart and I am depositing on someone else’s Acct so the ATM machines won’t help me. .but thank you for your cold service!

Brandi was helpful and friendly.
However the decision from the top moving from people interaction to automation is not something that I’m a fan of. One employee came out to a long line explaining that the location used to have 5 tellers, then 4, then 3, now only 1 or 2. Today, Brandi was the only one. Plus how can you decrease the number of tellers before putting in the ATA (automatic teller assist machines)?
At least this location has a G4S security guard out front for protection.

BoA sucks but I’ve found that asking to speak to the supervisor increases the chances you’ll get what you need. Not sure why anyone would bank here in general.

I wish I could give this no stars. This location and the company itself is TERRIBLE. Don’t make the mistake of opening an account here, you’ll be fucked.

Came in here just because… and I wish I didn’t…first of all the doors are extremely heavy… which makes it hard and inconvenient for people to get In and out… there is no seating inside of this bank… people pretty much have to stand and wait… there is a lot of people so be sure to wait !

I always thought you only use banks to withdraw your moolahs… but I was enlightened!
In the winter time, New York is cold and ugly. The wind is delighted as it rapes the shit out of you. In order to escape this freezing hell, a bank lobby could be a great place to keep warm. Especially late at night when most stores are closed.
This bank in particular is special because of its design. It has a great seating area to thaw your freezing butt as you sit on top of a heater. Now some people like me don’t have heat resistant butts. The key is to float your butt over the heater, 5 inches to be exact to avoid turning your butt into a toasty marshmallow. I suggest you check it out and see for your self!
Banks like these to rest my cold butt is the reason I am a loyal Bank of America customer

Interaction with the Sales and Service Specialist on two occasions.
Needed to get wire transfers done to Canada and India —
This has to be one of the best branches of BoA out there in NYC.
Exceptional service — Quick, efficient and very courteous.
Kudos to ‘Ruth Chen’, the executive who helped me out — very professional in handling things and will go out of her way to help you get things done quick. BoA needs more people like her in this city.

***This seems like a nice enough Bank of America with several ATMs located inside; unfortunately, their ATMs dispense large bills ($ 50), which can be hard to use***
I am not sure what the parking situation is.

Lots of ATMs are nice. The mortgage broker I got really sucked, he was very inexperienced. Free lollipops! Solid branch if you just do checking and savings

Worst customer service ever. I have experienced and see bank managers do NOTHING as customers cut lines, tellers act unbelievably rude to customers; and I have seen managers just straight up walk away from people rather than help them.
*sigh* I miss the customer service in California.

This bank — Bank of America — not necessarily this branch — but the ENTIRE Bank of America is the worst bank anyone could possibly bank at.
They are sneaky and thieves.
I made a complaint about a charge I made on their CC and proceeded to have it reversed … to make a very long story short … they sided with the company (because the materials I sent back, I sent back one day too late.
I was diagnosed with a tumor in my lung and was dealing with that … going for tests, CAT scans and PET scans, etc and didn’t have the where with all at the time to deal with sending back the materials to the company.
However Bank of America acknowledged they got my fax on April 3^rd that I did in fact send the materials back. Then on April 17 the charged back the amount anyway.
This bank is scum … we bailed them out for billions of dollars and they could not excuse my lateness by one day.
If you ever deal with this bank you are a fool … these people will suck you dry at every opportunity.
Be forewarned … any other bank would be better than this one.

What’s so great about this Bank of America? Other than the fact that its big, essentially nothing. Due to its busy location near Herald Square, folks flock here to get their bank on by creating long lines to the tellers and even longer ones for the ATM machines. It can be a nightmare coming here during lunch time and after work and most of the time, the folks coming here look super frustrated. I’m not sure if they’re more frustrated about waiting to get money or losing it. I am most frustrated when I discover the pens have been stolen and the calculators are broken near the deposit slips. One would think this place would have the funds to replace these things, but then again banks haven’t been doing so well lately in our horrid economy.
Another note worthy thing is that this is a favorite spot amongst the homeless in the area. It is a perfect place to escape the cold and chill out from the heat, while begging for cash right after people get it out of the ATM machines. That unfortunately makes this BofA great for bums and bad for patrons.

They should change their name to Worst Bank of America. I swear. They are trying to kill me, get under my skin, and rob me for every penny I’ve got.
I have been a life long customer of BofA. My mommy opened up a joint account for me when I was in Kindergarten. And then I moved to the East Coast and put all my money into First Union. And then I moved back to the West Coast where I reinvested my moola into BofA. And then BofA pist me off for charging me fees for not having enough money in my savings account. Not enough money? I had more than a freakin G in that account. Well excuse me for being a poor pauper.
I walked over to WaMu where they offered free checking, friendly savings accounts, and GREAT customer service. Don’t even ask me why I opened up an IRA with BofA. At the time it sounded like a good idea. Call it a decision based on convenience. BofA is on every freakin block. Call it a Monopoly. Call it brainwashing. Call it peer pressure. I did it because my friends did. And that day if they wanted to jump off the bridge, I would have done that too.
So now I’m back on the East Coast and wanna put some money into my old fogie fund. Well NY BofA says no that I can’t because I opened up my account in Californ-​I-​A and they hate Californians. They hate my money. Actually, there’s some law that says I can’t. So fine. I’m a law abiding citizen. Let’s be friends and roll over the money to a NY account.
Trickery I tell you! To make a very long story short, BofA lies to me and says they never closed my Cali account. Now I have two accounts and the new account says I deposited no money, have no signature to close the deal, and have listed no beneficiaries. When in fact, I deposited the money, have the voucher to prove it, have all the paper work, and have wasted over 8 hours with different Reps because every time I return to follow up on my account, a Rep has quit and the new Rep tells me a different story. Yes a story, because all BofA ever tells me is lies. And while I am there they try to sell me a new shiny red ball. No, I don’t want your stupid credit card with a wolf on it.
Well aint this a sh*tty deal. 4 months later, I am still getting snail mail that my account is f*cked up. Thank you for ruining my night BofA. I hope the recession hits you hard.

It is here that I cash and deposit my checks in between classes and the like. I’ve always been met with very pleasant, attentive, and quick service, as well as understanding when I’ve had no idea how to fill something out.
I’ve also rarely dealt with lines.

Bank of America used to have a great cafeteria in Chicago with space age nightclub furniture that we liked to call the «BOA Room». Back then I would’ve given them 5 stars, but now they’re changing their ATM fees for most non-​customers to three bucks!
Reuters quote a consultant today who said, «It’s possible that if they increase fees enough, at the margin it will encourage some customers to open accounts, to avoid them,» he said. That’s the stupidest thing I’ve ever heard, but I’m sure they’ll make lots of bucks off the fees, and I’ll be annoyed if I ever go there by mistake.

had to open new account, since i was alien.
around 3 pm on weekdays, did not need to wait for long line.
my personal banker, she was very kind enough even i couldn’t speak well. and answered every single question.
few days later, there’s something wrong w/​my account, so headed there agian. well. she already forgot me, but still with smile. wasn’t too bad.
BUT! I don’t like their bank services at all! they charge too many fees.
then, why am i still keeping their account?