Bank of America

I stopped into this BoA location in the Helmsley Building to deposit some money and ask a question. Josh greeted me when I walked in, addressed my question quickly, efficiently, and in a really friendly manner. I came in around 6 PM, so he was likely at the end of his workday but was just as patient and helpful as if I were the first customer of the day.

I went today to Deposit checks for our clients. The Line was outrageous and they had only 2 tellers on. 4 Employees were just standing around. 1 was greeting customers, 1 was not doing anything at all, she was the manager and was making RUDE faces at the people waiting in line. The other two pretended to be busy.
As I stood in line I saw the woman taking care of an older gentleman and the Faces that her and her Manager were making at this man was rude, and very unprofessional.
I have never seen such an UNPROFESSIONAL bank in my life. But this if by far the worst experience I have had at this bank. Not my first choice and Definatly don’t bank with them because they are not courteous, & they don’t smile!

This is a small low key branch. There’s never any lines or if there is, it’s probably only one other person. Plus the friendliest bank people I’ve encountered. Quick, fast service, just how I like my bank service.

BOA takes money out of your account randomly! Please check your statement to make sure they don’t do this to you. Even when I have the minimum amount, they still charge a fee. You then have to take time out of your work day to call them and get it refunded. They suck.

Having just moved to the city and country for work there can be difficulties in setting up a bank account. Heck even at my home bank I have issues when I go to a different branch for services more than withdrawing or depositing money.
This location isn’t the largest but I was immediately greeted by the customer service lady who immediately directed me to the lounge area to wait for a personal banker to help me set up an account.
I was offered the typical 3 C’s of customer service whilst at a bank. A comfy chair, a cup of coffee, and CNN & CNBC on a screen.
It may have something to do with me getting a Senior Personal Banker, but it seemed like he was extremely helpful and understanding in my situation as I bumbled to provide what was necessary to open an account. I left with both a checking & savings account with no fees, some great benefits and one less worry for someone who is just settling down. I’d say that’s superb service!