Bank of East Asia

Don’t put your money here. Worse bank ever. I’ve been trying to call them for over an hour now and the phone rings and rings and rings and then hangs up on you. I guess that is a cheap way to take care of customer service. Tried several different numbers. But go with a bigger bank where someone picking up the phone isn’t considered too unreasonable.

They have customer service down right.
This is where my Grandmother does all her banking for a very important reason. They are awesome in customer service. They recognise her all the time and they give extra patience and atention to her. She often gets confused and upset with a lot of numbers but they never seem to be inconvenienced by the extra half hour it takes to explain things to her. What wonderful people!
Yes! It takes ANOTHER half an hour to explain where things are coming and going to this elderly lady and they just sit there and give her that time. They speak cantonese, taishanese and mandarin. Mei is the one that often takes care of Granny and she speaks Taishanese and she just sits there and checks her email while Granny looks at the bank book one more time and asks another question. Then Mei would turn her attention to redirect Granny. She just stayed at that post and waited for Granny to smile and finally ‘get’ it.
My granny is no exception. While I stood there, I saw them take care of another grandpa in the same manner. They also had a couple of fancy business guys rush in and out who got the quick response they were looking for from another agent. I hope they maintain such good staff to customer ratio because I believe that is how they keep up such great customer service.