Belleclaire Cleaners & Dryers

I came to pick up with 4 minutes to spare before closing. The man working there claimed i could only pay in cash because he already turned the credit machine off, despite their policy that payments over $ 30 and they were still open for business. He would not turn the machine back on and I had to leave empty handed with something I needed. This was very frustrating since I am familiar with these cleaners who do not accept credit cards of payments under $ 30 (which is already ridiculous and cheap on their end). Since I was prepared to pay $ 40, I thought it was ok that I did not have cash. After all, I thought I was meeting with their «policy.» Apparently they are very eager to close down before their stated closing time. Granted I was cutting it close, but isn’t the customer supposed to be the priority?

They once again destroyed another one of my brand new designer shirts. I took in a shirt spoke with the person behind the desk explaining to them that this shirt was pricey and if they couldn’t properly launder/​dry clean it I would take it elsewhere. They said they could and charged me extra for what they called «SPECIAL CARE». I didn’t know that «SPECIAL CARE» meant the shirt gets returned with tiny holes in it. I contacted Chris the manager and after just about two weeks of excuses he has not compensated or told me how he will compensate me for my $ 300 loss. I will never use these people again. Terrible.

I brought my wedding dress in to ask them about a stain I discovered. My wedding was only 2 weeks away at the time.
They were so wonderful and helpful and my dress came back PERFECTLY!!! There are so many really expensive wedding dress cleaners in the city. This was cheaper and the turn around time was faster.
I have used the tailor many times in the past, and he does a wonderful job.

horrible horrible horrible.
I am so fed up with the service here. I have been doing wash and fold delivery and pick up here for about a year now and almost never does the whole transaction go smoothly.
The biggest problem for me has been that they never deliver when they say they will. I have had them be anywhere from 30 minutes late to never showing up all day (and when I called to see where they were they weren’t answering the phone). This morning I called to have my laundry delivered (after they picked it up yesterday morning) and the guy said some one would deliver it in 30 – 40 minutes. An hour goes by and no one comes. I call to check if they are on their way and the guy says «yes, just a few more minutes». A few minutes later I had a missed call and voicemail from them saying that my laundry actually isn’t ready at all and that it wouldn’t be ready until 5:30 or 6pm.
This is a REGULAR occurrence with them. With all of the time I spend going back and forth with them I could’ve just done my own laundry. Finally sitting down today to find a new laundry place.
*one positive note I will leave is that the delivery guy is very sweet.

I’ve been using Belleclaire for nearly 2 years now. I’ve been extremely satisfied with their service. They are very friendly and customer-​oriented (at least with me). I’ve never had a negative experience with them, though I’ve mostly only used their wash and fold service, and tend to pick up and drop off myself. They’ve been very accommodating with me on a variety of occasions, and I think their prices are quite fair in comparison to other cleaners. I would highly recommend this shop.

I would give ZERO stars if I could! I have used this cleaner for over 2 years and would put them at average cleaning and sub standard service (delivery and pickup always takes way longer than they say, and when you call to check in on where the person is, the manager has always been less than cordial, sometimes towels are damp). That being said, I was not inclined to write a review until my experience last week, when I opened my damp sheets to find a small bug which jumped out at me. Naturally, I called to inquire if anyone else had complained (I was worried about this being a bed bug). The manager was incredibly rude, and told me I was imagining things and that there was no way a bug could be found in the sheets. Why would I make this up??? I’ve been sending out my laundry to this place WEEKLY for the last 2 years. All I expected was an apology and a speedy refund. Instead, when I asked to have the $ 30 odd dollars refunded he refused. I informed the manager that I was incredibly dismayed at the customer service and as a result, I would be taking my business elsewhere and possibly writing a Unilocal review describing the experience. Quite honestly, I thought it would end there, as I’ve never actually taken the time to write a bad review as I much rather give positive endorsements and let karma take care of the rest… however, within a few minutes I received a voicemail from the manager berating me and threatening TO SUE ME for defamation if I dared post anything on «any social media site»… Well that type of arrogance and incompetence certainly motivated me to share my first negative review. I would STRONGLY discourage anyone that is considering using their service!

I’ve only used the fluff and fold, but from my sampling of three months of service, Belleclaire is a solid option on the Upper West Side. The one small downside is the hours (they close at 7pm which is wildly inconvenient being this is NYC and everyone works late).

4 stars only because its worth it to go there because of the coupons they have in the ValPak every month. I have taken a few clothes to get altered there and they always did a pretty good job, the place is very small though! They do a good job at dry cleaning on items that aren’t heavily stained. I did take a few stained items to them before and they were unable to get the stains out, and I ended up getting the stains out on my own at home then getting them re-​drycleaned elsewhere. It annoys me that drycleaning is so expensive in NYC, but at least it is somewhat more reasonable with the ValPak coupons here.

Friendly service, but it would have been pretty pricey without the 30% first-​time-​customer discount. And they hung all my skirts using safety pins attached to wire hangers, which is STUPID. Two of my skirts had forgiving fabric that didn’t show the holes, the other two skirts now have small holes there where the fabric was stretched by hanging from two safety pins. It’s not bad enough to complain, but I can’t keep going here, because my skirts would be ruined eventually.

We shopped around for a good place in the neighborhood and discovered Belleclaire. They have become my favorite laundry/​dry cleaner in the city. Their pick up and drop off is fast and reliable, and the guy who comes to our place is also super friendly and helpful. I don’t really understand the negative reviews here. We have never had anything but wonderful service from Belleclaire. My wife and I are as comfortable dropping off expensive items as we are with their basic wash and fold. Great business.

I’ve been going here for around 5 years. They pickup and deliver — and have never lost anything. Also, their tailor is the best in the neighborhood — and I’ve tried around a dozen places before deciding to give this Bellclaire all my tailoring.

Their service is atrocious. They basically don’t deliver even if they say they do and the clothes come back barely any cleaner than how you dropped them off. I dropped one dress with them 4 times because it was STILL dirty each time, and they blamed me saying it doesn’t come off. I proceeded to take the dirt off the dress with my nail. I could recount other negative experiences but this would be too long. I was lured by the 30% off but am just going to have to pay 30% more I guess for clothes to actually come back clean.

I’VE TRIED THEM ALL, having lived in the neighborhood for thirty years. This one I like; they do a nice job for a reasonable price and are most pleasant. Also, they are big on ‘promotions’: discount coupons, free laundry bags, free collar stays, that sort of thing. Hey, that can make a difference in the highly competitive and saturated upper west side dry cleaning market.

We spent 10 years as a customer of this place. Through lost shirts, pants and suits, continued to be a loyal customer. Finally, after losing yet another expensive dress shirt, they decide to stop taking our business. Seriously here, WTF? They have a pretty simple job: take clothes, clean them and return said clothes. Is that really so hard??? Is it our fault that they lose our clothing???
Here’s our advice for anyone thinking about using Belleclaire: think twice. Then, think again. Then, think one last time as you walk away comfortable in the fact that you haven’t played Russian Roulette with your clothing.