Benefit Brow Bar at Henri Bendel

DISCLAIMER: One star is because I was not able to access the building. This is not a comment on the actual service, as I did not have it. I recently moved to NYC and was so excited to try this place for eyelash tinting. It is meant to be one of the best salons for this treatment. They have locations all over London, including Top Shop on Oxford Street and a more VIP service at Selfridges. They do not usually answer the phone. You have to leave a message and wait for a return call. I made an appointment for late morning on a Saturday. I had a flight that night to London for a wedding. However, the St Patrick’s parade was taking place all day on Fifth Avenue and there was literally nowhere to cross the street. The police said to wait with hundreds of people until there was an opening. I was there for an hour. no opening. I called the Brow Bar four times and left messages, as no one answers the phone. So, I had to leave to get ready for my trip. An hour later someone called me from Blink and said that she also had no idea about the parade and couldn’t get into work. I had tried calling Bendel’s customer service to see if they knew a way to access the store. They did not know of a way and were incredibly rude to me «everyone knows about the parade». They did not agree that people making appointments should have been told about it and the difficulty of getting in. They did not even warn their own staff! Very strange experience and I won’t be attempting to go back. I got my eyelashes tinted in England… after the wedding. Oh well ;) Note to Bendel’s — hire friendly people for your first impression.