Best Pet Rx

Do not use this, unless you live around the corner and can pick up. We ordered antibiotics for our dog and first they emailed us at 3:50 saying we needed call by 4:00 for delivery that evening, and their delivery windows are five hours so it didn’t work out. We scheduled for the next day 1 – 5 and waited at home all day for it. When the doorbell rang at 3:45 we buzzed them up, but no one came to the door so we walked down the two flights of stairs and a guy told us that someone with medicine just left because he didn’t know the apartment number (even though he rang our doorbell). When we called Best Pet RX a minute later we were told the delivery person was already in traffic on the BQE. No idea how this happened in under three minutes, but we would have been better off ordering on amazon or something. Our poor pup is STILL sick and still without her antibiotics. We are never using them again and would never recommend, especially in emergencies.

Every time my pet needs a specialty medication, my vet contacts Best Pet Rx; they contact us, and then the medicine arrives the next day! Great service!

So this review is more for the courier service Best Pet uses. I’ve dealt with them twice within the past month or so and there is a driver who delivers to Brooklyn during the day who was very rude and made me really skeptical about using this service. I had initially asked that they deliver to my job and when I didn’t answer the phone immediately the driver basically just drove off rather than speaking with anyone who worked at either of the two gates who could have called me directly or simply taken the medication for me. When I returned his call he was extremely rude and said he couldn’t come back because he was 7 minutes away. I arranged to have the meds delivered to my home later and thankfully another person came. The night courier is a very nice woman and even dealt with my grumpy downstairs neighbor with a smile. If you have them deliver to Brooklyn definitely go with the 7 – 11 pm time slot. You’ll have a far better experience.

I have a kitten who needed a prescription on Christmas Eve. Not the ideal time, I know, but the person who called from Best Pet Rx said the medicine would be delivered same-​day. That is, until I gave her my (Manhattan) address and told her, when she asked, that I don’t live in a doorman building. Suddenly the earliest they could deliver was Monday. Otherwise, if I didn’t want to wait four days for my pet to get better, I would have to pick it up myself, which left me no choice. This added $ 60 to the bill, since I had to take a car to get there in time, and there is no discount for picking up.
Not saying I won’t use them again, but they made a terrible first impression.
Pros: Prescription filled quickly.
Cons: Everything else.

So I have to use best pet rx because they are the only pharmacy that has the very specific medicine my dog needs. He is epileptic and would other wise have terrible seizures. I am grateful that they have the medicine that helps my poor small dog yet I have only been dissatisfied in the service they provide. They deliver the prescriptions or say they do. The past times 3 times I have called for deliveries and paid ahead of time for the prescription that is over $ 80 yet they never actual deliver in the time they say. For example this evening I was home all evening waiting for the prescription. Yet no prescription was delivered. Besides the past three times of failed deliveries. This summer they failed to show up so many times I finally went there to get the prescription myself on the east side and it had not even been filled. This company is willing to take your money but not willing to actually deliver the medicine when promised and scheduled. On top of the terrible service the company is not open as late their services go for example. I was suppose to have my prescription delivered between 7 – 10 pm and yet when services fail I can only leave a voicemail because the hours have them close at 7 pm instead of being able to talk to a customer service representative to find out where my prescription is and why it has not been delivered.

Pharmacist NICK threatened violence and said to come down to his location to fight. Avoid this company at all costs. Called Best Pet Rx today. Pharmacist Nick answered the phone. Before I could finish my sentence (regarding options available in stock for medication) was interrupted with «WHY ARE YOU CALLING, YOU VET SHOULD DO THIS». No — my Vet should not do this as he has no idea what you have in stock, this isn’t a simple prescription. It is one where there are many options. I called to find out what options the pharmacy had in stock AND THEN my vet would call in the order.
I don’t appreciate rude and degrading people, nor do I tolerate them. I am sure a great deal of Best Pet Rx’s customers are older, perhaps more passive. Nick clearly pulls this on other customers and most probably just take it because they don’t know better. But the icing on the cake is the threat of violence. From a pharmacist. Think about that for a minute.
People, just AVOID this place. Look at other reviews here. Double billing, money taken for orders that never arrive. And this is stuff I just learned about. Rick does not care about you or your animal. DO NOT GIVE THIS PLACE YOUR MONEY.
Nick don’t threaten violence at anybody, least of all your customers who pay thousands a year to Best Pet Rx (or used to that is).

I’m confused about the bad reviews here. We’ve been ordering from Best Pet Rx for a few months. My cat was very sick and our vet recommended them. Refills are incredibly easy, you can call in the morning and they’ll be out to you the same day. If you’re out of refills they contact the vet for you. Considering you can’t get a lot of medication straight from the Vet, especially compounded meds, it’s great to have a service that makes the medication and deliver them straight away. We live out in Queens and have never had a problem with delivery, even at 11pm. Sure, the prices are a bit higher, but the service is great. If you order from 1−800-Petmeds you’ll be paying a $ 30 delivery charge for specialty medications anyway.

What a place!!!
My vet sent my pet’s compounded prescription to be filled in this God forsaken place. The pharmacy gave me a delivery window of 5−8pm but the vet said that I need to give the next dose at 6:30pm. So I called the pharmacy and asked if they could deliver closer to 6:30pm since 8 will be too late. The guy who answered the phone was so rude and nasty that I asked to speak to the pharmacist hoping for a better treatment. Boy was I wrong!!! the pharmacist made the first rude guy look like a wimp. He was unnecessarily nasty beyond belief. I was disgusted and horrified. He told me that we can’t deliver before 6:30 and do what you want.
I called my vet’s office which are really good people and asked them not to ever send any prescription of ours to this awful place.
Avoid it at all cost!

This pharmacy stole my money. I was informed that I should expect to receive a delivery on a Saturday between 1−4pm. When my delivery never came, I called the pharmacy at 4pm to inquire about when I should expect to receive my medication. However, I was greeted rudely and was hung up on. So now I am at home waiting for medication my pet desperately needs and cannot contact have not been able to get through to these people. I will sue.

These guys have saved many lives because they deliver meds both in Manhattan to my job and in Brooklyn to my home. As a rescuer who works full-​time in Manhattan and is juggling a job and rescuing cats, medicating them, etc I don’t know what I would do without the fast response I get from them. Yes, there have been a few hiccups over the 3 or more years I have used them, but given how much I use them I would say they have been perfect 97% of the time. They aren’t cheap, but the excellent service, speedy delivery of the meds when needed is very worth it. Highly recommended for anyone who needs meds for their pets, is busy and can’t wait for days to get it filled.

EDIT: Much less confused now about the bad reviews. The last few orders have been double billed due to a «new system» which results in me having to provide them proof of double billing before they will refund, which seems absurd, can’t they tell they double charged me? Even more troubling is them filling a six week prescription for a compounded liquid, and the liquid expires in four weeks. I am new to compounded meds and was never told it expires within weeks. More frustrating is that I pay an obscene amount of money for a bottle that would last 10 – 12 weeks, but it is only good for four. Why can’t I pay ¹⁄₃ the price and get ¹⁄₃ the amount, which is all I can use? End result is my cat getting expired meds for two plus weeks. Pretty sure that is downright unethical.
Final straw, last night my medicine never showed. So the animal gets another expired dose this morning and they are trying to pawn off medicine that required refrigeration on me that has been out and travelling around for almost 24 hours at this point. Seriously need a competitor in NYC who can provide better service.
OLD REVIEW: Utterly confused by the bad reviews here. Yes they are expensive, but you are ordering compounded medicine in NYC! Service and delivery are top notch! Delivery is alway same day and the drivers are nice. I called after I spilled a bottle of medicine and the guy answering pointed out that even if I spilled most of it the doses were small and I would still Have enough for a full course. And if I didn’t he said to call him back and he would make sure I got at least 50% off since it was expensive and an accident. They could have hit me for another $ 110 if they only cared about money.

Our Vet recommended Best Pet RX and we were skeptical since all the way in UES (and we are in Brooklyn) but we were astonished when we called and they said they would have to us in a few hours. The refill was equally easy and fast (which was great since we didn’t realize we had run out one morning and they had refill to us just a few hours later).
The range of flavor options for liquid RX are pretty comical as range from fish and chicken to peanut butter and strawberry (if only they had cantaloupe as my cat loves that).
Staff is always super friendly when you call and keep all your info on file so it is literally a 30 second phone call.
Our medicine has to be refrigerated so they professionally pack in ice packs.
Highly recommend.

I needed a medicine for my cat, Goblin. The doctor sent in the prescription but noone from Best Pet RX called back, so the doctor had to call them again a few days later. Besides the delay in getting the prescription ordered, they delivered the medicine to my apartment in Brooklyn. They were nice on phone and price was fine.

I was referred here by the amazing vets at AMC. My cat of 15 years was diagnosed with cancer and I was devastated. The customer service people on the phone were compassionate and helpful. There are a lot of people who do not understand the loss of a pet can be every bit as hard as a human being. This is definitely not the case here. I would recommend this place to any pet owner!

I am a veterinarian and I use BestPetRx for my patients… but I am writing this review as a pet owner. I order my diabetic dog’s insulin from BestPet Rx. They are fast, professional and affordable. All I have to do is email and I have a refill the next day. I was so impressed with my recent order that I had to write a review. Thank you guys so much (Lulu appreciates it too!)

Luckily, I haven’t had a lot of the problems that others have had. I order eyedrops for my pup every month and the process is effortless. I call and always get someone pleasant on the phone, give them my RX number, pull up my info, verify said info, make sure my CC is on file, verify delivery address. They give me a window and for the most part, always gets it to me on time. They have messed up on the delivery address previously when I needed it to go somewhere else but aside from that, their service so far has been good. Prices are somewhat high but what isn’t these days in NYC.

I have read the bad reviews here, and I have to admit to being very perplexed. Clearly people have had bad experiences but I never have, and I have used Best Pet, from time to time over about 4 years. Typically I use them when my pet (cats), including the one in my profile, needs a medication that my Vet can’t supply. Everytime I order from them its been perfect, and it goes like this: My vet calls in a prescription. Best Pet calls me later that day and we set up a delivery, usually in the evening. I pay by credit card over the phone and the med shows up as promised. That’s it, that’s my experience, and it’s like that every time. Sure if i need a standard med I either will get it online or from my vet, but for a professionally compounded or hard to get medication I will come here. This is not a discount store, its a specialty pharmacy for animals.

In all honesty, I would STAY AWAY from this company. They don’t deliver to certain boroughs and said the only way was to use a different address which I don’t have. My pet was terribly sick and they couldn’t help me in anyway. They are also very very expensive. Go to 1800 pet meds and compare the prices to see for yourself. They wanted $ 90 for my dogs prescription when I received it from ped meds for $ 30 including overnight shipping.
I don’t agree with company’s who have hi mark ups for no reason and don’t deliver to certain boroughs. With the outrageous prices and lack of customer service I would certainly not use them and go use 1800 pet meds.

How bad and unethical can a company be? Well this company is as bad as it gets. I called and ordered a product that cost 19.99. They charged me 99.00! Beyond that they did not deliver the product!!! So I called and was disconnected three separate times. They assured me ten days ago I would get a refund. Did I get it yet? Nope. Unethical, unreliable I would not trust them with a rat which they are.

I used this pharmacy for years. Customer service people are always super friendly and knowlegable. When my dog didn’t eat the flavor that I ordered, they made a brand new medication with new flavor again at NO CHARGE. My only complain is price. They are a little bit more expensive than other pharmacy I think. But I got medication from other pharmacy once and it was a disaster. Liquid medication was not really liquid. it was fluid with chunck floating around and when my dog hated the taste of it, they didn’t do anything about it. So bottom line is, in my opinion, their quality of medication and customer service is well worth of money I spend.