Beth Israel Orthopaedics

Every time I come here I end up waiting over an hour with no communication as to how much longer. And last time they canceled my apt the day before. I do not recommend this place, I can’t believe dr. Cuomo most likely gets paid a shit ton to speak with so much disinterest in you for 30 seconds. AFTER waiting over an hour. I could look at my own X-​rays and diagnose myself with the amount of care this office gives.

My experience at Beth Israel’s Department of Rehabilitation Medicine was atrocious! The front desk needs to learn some manners and show some respect. Don’t waste your time amd money!
I went in person to make an appointment for an initial consultation. The whole place was a madhouse! I had a bad feeling when I walked in. The line to speak to the front desk was so long. Only two people were working. The first available appointment was 1.5 weeks later. I went home to check the reviews for Beth Israel. The low ratings made me skeptical on whether I wanted to go to Beth Israel, but I took a chance. I arrived to my consultation 15 minutes early like they requested. The front desk gave me my file and told me to sit in the waiting room till my appointment. The woman also told me that the physical therapist would not be coming out to look for me and that I had to go into the gym at my appointment time and look for the physical therapist. When I went into the gym, I had to ask for my physical therapist and he was so busy running back and forth. He was very cold and serious towards me, which made me uncomfortable. The consultation included discussing what area needed physical therapy and a few tests to examine range of motion and weakness. He gave me several sheets with stretching exercises he wanted me to do at home, but didn’t show me how to do them. After the consultation, he gave me a piece of paper to give to the front desk to schedule the next appointment, which I did in person. That afternoon, I called the 24 hour Call Center (the phone number provided on the paper) to cancel my appointment and reschedule. I went in for my appointment and there was one person working the front desk. There was a patient talking to her, but it took a long time till it was my turn. The front desk woman asked me which physical therapist I was seeing and I said I don’t know. She started giving me attitude and said «No, they’re supposed to tell you which therapist you seeing when you make the appointment.» I told her that I made the appointment on the phone and they didn’t tell me the name of the therapist. She looked my information up on the computer and said that I didn’t have an appointment. I was telling her that I had reschedule on the phone and the person confirmed the appointment, but she said «Let me finish» and cut me off. She was rude and obnoxious and said she was the supervisor. I don’t care if she is the supervisor. She should have some respect. She also said that I had called the Call Center. I told her that that was the only number on the paper to schedule appointments. If the people who schedule appointments from the Call Center don’t put it in the system, then that is Beth Israel’s fault not the patient’s and they should provide another phone number. She told me to have a seat so she can call the physical therapists in the back to see if they can fit me in. Since they go by the half hour, I had to wait 20 minutes to see a physical therapist. The entire time I was waiting, the supervisor was talking to an employee and being ghetto and had attitude. When I went in for physical therapy, the therapist would show me an exercise and then leave and go to her office. It was so annoying to have to wait for her to come out after every exercise. The physical therapy was awful and a waste a time. They definitely do not care about the patients. If you want to be disrespected by an incompetent, racist, ghetto, and careless African supervisor, then go to Beth Israel’s Rehabilitation Department. Find a place that actually cares about your health and wants you to get better! Your health is important so take time to find a good facility.

I will never set foot in this building again. I have been to several doctors here, some competent, some, not so much. It is the staff and billing that I take issue with. In various departments, particularly the gyno department, the staff is so incredibly rude and unhelpful, they border on hostile. The physical therapy department is a joke.
And then there is the double billing. I don’t think I have ever said so much as a hello to any receptionist there without having my $ 15 copay ripped out of my hand. And yet there is always a bill for a $ 15 copay in the mail the next month. Seriously? Your staff is rude, your waiting rooms rivals the Port Authority’s, your doctors are never on time, no one ever answers the phone — it’s impossible to speak to a human, no one ever calls you back, regardless of how many messages you leave, you literally have to go to the offices and wait in the skanky waiting rooms to physically get referrals, since no one can be bothered to fax anything and you want to charge me twice? And your billing department can offer no explanation whatsoever? I get that times are tough, but the nickle and dime routine is shitty.
This place exemplifies all that is wrong with health care today — it demeans the sick and will make the healthy ill. Avoid at all costs.

I don’t know who Eugene B. saw, but *i’m* still dragging my left leg around unintentionally with 90s rapper swagger due to a hip labral tear that Beth Israel Orthopaedics not only took 4 months to misdiagnose (as hip bursitis), but has repeatedly led me on wild goose chases to make appointments and clear my insurance. Of the most notable – 2.5 months of phone tag to speak to a technician, being left standing in the office alone as it was locked up 20 mins after being told by the office manager she’d be «right back.» (found out later that she left for the day right after she talked to me), making me determine my own coverage for MRI imaging and finally referring me to a physical therapist with whom i left three weeks of messages and never spoke with a human.
anyone have an orthopedist recommendation who specializes in hip arthroscopy and takes healthnet?

Injury Note 15-​day DL as of Jul 24, 2008 (Right shoulder pain)
Eugene — #15 — Left Fielder — Cleanup hitter — just received his MRI results from his Orthopedic Surgeon.
The Doctor explained to Eugene that he has the same exact shoulder injury as Yankees Catcher, Jorge Posada.
*Torn Labrum/​Labral Tear (Anterior/​Superior)
Eugene will be going to Physical Therapy in August and will not be receiving a cortisone injection unless the throwing shoulder has not improved.
Rehab: Affirmative
Surgery: TBD
But I’m still going to DH for the rest of my softball season and playoffs. Ssssshhhhh… Don’t tell my doctor! (he’s really cool by the way)
Damn, I really wanted that steroid injection too!