Bionic Puppy NYC

Horrible, horrible customer service! Owner is combative, and a compulsive liar. The GPS never works, it is a scam. My biggest problem is that for the short time I was with them, my dog kept getting sick, and was nervous around any non-​family that came over. Strangely, once I stopped this terrible service, no more getting sick. Also, it has been a few months now with a totally different service and my dog is no longer skittish around non family. It was definitely something they were doing.

YIKES– Most of these reviews are right on par with what I experienced. I also purchased the Living Social deal and the first time I spoke with Eric he seemed perfectly nice (a little odd maybe, but nice). Well we agreed on a time for him to come and meet my dogs, but he never showed. I called and asked if he was coming, at which time he apologized profusely, said he had been up all night and he was delirious, and said it would never happen again. So we set up another time for him to come over, but when that time came and he was already 20 minutes late, I called to see if he was coming. He told me he was stuck in traffic and it would be another half an hour. I told him to forget it– at this point he had broken 2 appointments– I can’t leave my dogs in the hands of someone so unprofessional, even if it means I have to eat the money I paid him. Personally I think he’s a scammer or something and if you’re smart you won’t give him any money up front. In fact, I may contact the Better Business Bureau and if you’ve been had by Eric you should do the same.

Just like Zoe and AC, I had a terrible experience with Eric and the Bionic Puppy, and would not recommend him to anyone. The GPS tracking service is a sham and Eric himself is the ultimate unprofessional — dishonest, defensive and never on time. He refuses to answer basic customer service questions such as «how was my dog’s walk today?» and «what are the correct log-​in details to the GPS tracker?» and will quickly turn the tables on you, making it sound as if you were completely unreasonable and out of place for asking such questions. He has a sociopathic personality and does not know the meaning of customer service. Do yourself a favor and find someone else — anyone else — to walk your dog.

I was not pleased with this company at all. I do not recommend them. The owner has a temper and got angry that we didnt purchase a package from him. Very uncomfortable.