Biscuits & Bath

I can’t recommend Midtown East Biscuits and Bath enough!!! Everyone here is beyond friendly, knowledgable and helpful! After having my dog for only one week, I brought him to day care here and he had the best time! He is 4 months so he was in with all the other puppies as well as a trusted member of the staff. The staff constantly kept me updated and also posted great videos and pictures on their Instagram account so I could see what they were up to. After that great experience, I signed my puppy up for a dog walking/​day care package. Our dog walker has been amazing! My puppy loves her! She leaves us notes after every walk to tell us how he did, and also refreshes his food, water and pads. I am looking forward to a long relationship with B&B!

Cannot recommend this location enough. I’ve been to a few other B&B locations on the west side — but this one just shines. The staff members are friendly, compassionate and kind across the board, and Joe, who does my dog’s grooming, is excellent.
Last night took the cake though: Jim, one of the managers, took exceptional care and went to great lengths to make sure my dog and I found a cab during rush hour, in the pouring rain; he even waited outside with me until he found me one. THIS is what exceptional customer service is, and I will make sure I not only always come back to this location, but recommend it to friends too.

They’re open Saturday’s at this location! Huge bonus. I usually take my pups to the location on 58^th, but they aren’t open Weekends.
It’s definitely pricey! But if you can afford it without breaking the bank, best place for your little pup, big or small. They’re clean, friendly, and the dogs love it.

B&B are really superb. Voltaire (my dog) has been going there every school day for the past few months — he is too excited every morning to go, and Jewels & Sam look after him in an incredible way.
B&B is great in that they can also sort out all his vaccinations /​nail filing /​etc, so you don’t need to coordinate that yourself.
It’s a little bit more expensive than some of the alternatives, but well worth it.

I took my dog here for nearly two years on a bimonthly basis for grooming and occasionally used the vet services. During the latter half of 2013, the quality of the grooming dropped off dramatically — to the point that the groomer would claim each time that my dog had to be «shaved» because of nonexistent matting. Each time they did this, of course, my dog suffered from razor burn. Further, they obviously are not trained to properly perform gland expression (as I learned after taking her somewhere new and seeing how much more comfortable she was).
The last time I went here, in November, the cut was particularly atrocious, my dog was obviously unhappy, and I complained to the manager who brushed my concerns off. Then i sent a detailed email to the customer service department that was also ignored. As a last resort, I disputed the charges with my credit card company, who investigated and just this past week closed the investigation and refunded the charges.
Then, today, B&B again charged my credit card. Not only is this ridiculously bad business practice (this is the first review I have ever written about anything), it is blatantly illegal.

I love B&B and this location is wonderful! Casey, the Asst Manager, is absolutely amazing. She’s so sweet and treats our little Yorkie Stella like her own. She also gives great advice. We decided to put Stella in daycare once a week so that she can get socialized as she’s timid. Since she’s been going there she’s so much more confident and happier. If you want your dog to have fun in a clean, safe, and caring environment, this location is it!

Casey, One of the staff at this location worked hard and took the time to get to know my dog. I was very reluctant to trust anyone with my pup but she is totally passionate and professional when handling the daycare.

I’ve been looking for a groomer since recently moving to NYC, and was fortunate enough to find B&B not only taking Saturday appointments, but offering a free bath for new clients. It’s conveniently located close to the tram, which is awesome because there aren’t any groomers on RI.
My 6-​year old Pug, Chile Biscuit, was taken care of by Greg, who was super nice and did a wonderful job. The staff was very helpful, friendly, informative, and accommodating. The shop was clean, and the storefront window play area was adorable; it was fun to see Chile Biscuit dancing in front of the window when I went to pick her up.
I was also very glad to hear they offer vaccinations/​vet services (at their retreat locations), and will shuttle your pups from this location & bring them back! I’m all about convenience, so it’s nice to have an all-​in-​one place to bring my dog.
The prices seemed fair, but I don’t have anything to compare it to (but let’s face it, everything in NYC is expensive, so just accept it!)
Overall great experience; Chile Biscuit will definitely be back!

They take such good care of my lil’ lady and have been instrumental in turning my pup into a well-​socialized, fearless lady. They go out of their way to make sure my dog’s health is a priority, which I truly appreciate. Thank you, B&B!

The Midtown East location is honestly the best! They have the best staff, who I feel completely safe leaving my two pups with everyday. Casey, the manager and Erica in grooming, not to mention everyone else at this location are top notch! They treat every dog as if they were their own. Milo and Simba basically run through the door to have their fun each day! I love the constant updates and videos they send of my babies, so thoughtful. YAY MIDTOWN EAST!!!
Casey is the best manager out there! Honestly, she should be CEO.

My dog groomer retired to Florida after grooming my dogs for about 20 years and I had no idea who could take over. A colleague suggested Biscuits & Bath and it was the best experience. My little old Lhasa Apso had a spring in his step and a twinkle in his eye by the time Erica was done with him. He went from looking like a smelly, homeless mini-​Chewbacca into a distinguished, chipper gentleman! She did a wonderful job and was kind and friendly, as were all the other staff members I encountered while there. They clearly love dogs and the customer service is without equal. I recommend them 200%!!

I have taken my dogs to many daycare/​overnight place around the city and have never had a better experience than biscuits and bath. I am the crazy concerned dog parent that calls excessively to make sure that my dogs are okay and they answer all of my questions and put my anxiety completely at ease. I’m not sure how the database that they have works but every time I call they know exactly who I am and how my dogs are. They even call about once a month to check in just to see how my dogs are doing. The price that you pay, completely comparable to others around, is nothing compared to the amount of service that you receive (which is 100% better than other places nearby). Thank you B&B employees for taking such great care of my babies! :)

Overpriced. Running paws, which is about 2 avenues east is a little cheaper with better results. I also was supposed to get the 1^st haircut for my dog for free as part of signing up for this location and when I received my AMEX statement they charged me for the full amount. I brought my dog in a second time before I noticed the charges from the initial visit for just a wash and they did not honor the Unilocal check in discount which is shown on their Unilocal page.