Brazil Rio Spa

YOU GUYS! i found my go-​to place for Brazilian keratin treatments. I’ve gotten keratin treatments done for years now in different places and had yet to find a good place in NYC that wouldn’t be over $ 300. I made the mistake of going to KeratinBar TWICE cause i thought maybe the first time i’d just gotten bad service. but nope. Both times the treatment was horrrible and lasted barely two weeks if that (on top of the fact that they ask you to tip $ 80 dls on a $ 120 treatment, such a scam).
Anyway, at Brazil Rio Spa they were friendly, professional, and most importantly the best brazilian Keratin i’ve ever gotten. Alan did an amazing job! He was quick and knew exactly what he was doing, now that i’ve washed my hair twice since the treatment my hair is just amazingly smooth and soft, i’ve gotten many compliments. Definitely go here to get your Keratin!

I had purchased a Groupon for a manicure and pedicure. I waited 15 mins for the manicurist to arrive and at the point I had to go to work. I was given a later time to return in which I waited again almost 20mins. My cuticles were cut to the point one of them bled. After about two hours after washing my hands once the nail polish already chipped. The only positive thing was the woman was apologetic.

Got I quick blow dry by Natalie, my hair is bouncy, with voluminous, and she takes the best care of my hair, she is also great at Brazilian bikini she tweezers out even what the wax did not take care

Not a good wax appointment. Technician left many strays and also pricked me so hard with the tweezers that I was bleeding in many places. Would not recommend.

Not sure if this is the best and most importantly honest salon in the area. Was charged $ 225 for 15 min hair treatment mask consisted of shea butter and some hair oils, which could easily be done at home for $ 15. Too bad. Will never go there again or recommend to anyone.

Best blow out with magical scalp massage in express time… BRAVO! My hair is shiny, bouncy and beautiful. The services by Rick and Alan are exquisite!

I found Bela Brazil on Groupon. I am VERY precise about where I get Brazilians done so I was skeptical but after reading all the great reviews on here, I purchased a Groupon for one wax. I went in and I was amazed. Carla had taken care of me and REALLY well might I add. She tweezed me and everything. I was spotless! I immediately went home and purchased another Groupon – this time a package of three. I swear I couldn’t wait for my next Brazilian at Bela.
The second time around I didn’t get Carla. I got a new lady whose name I can’t remember. She doesn’t speak any English but she was SUPER sweet! I thought nothing of giving her a chance to do my wax considering the fact my first experience went so well. I guess I just assumed all of the waxers were exceptional like Carla. Half way through my wax this very sweet lady ended up having to go get Carla to help because she was having trouble getting the hairs off. WHAT?! Carla came to the rescue and did her best to clean me up but needless to say she had to re-​do some areas. (I think anyone who’s ever done a Brazilian before knows how painful the first pull is – so imagine it the second time around!) I was so sore! Let me NOT forget to mention I was swollen for TWO days. I’ve been waxing for years and that’s NEVER happened to me before – EVER! I get it though. Things happen and she was new. I still had two more vouchers to be used so I took it upon myself and went back despite this visit.
The third visit is what did it for me… I specifically requested Carla this time. I do admit I was late for this appointment but I don’t think that should matter. I wanted Carla and Carla I did NOT get. I got the same sweet lady from last time and as sweet as she is, I wasn’t the least bit thrilled! This time she completed my entire wax on her own but it wasn’t without a struggle. She noticed she missed a spot after she had already cleaned me up and put Vaseline on. She sprayed me with some solution which I assume was to clean the Vaseline off so she could wax the spot she missed. IT BURNED! Now I have a high tolerance for pain and all but I’ll pass on a burning vajayjay. At this point, I just wanted it to be over! What really ruined this visit when I got off of the table to check myself I still had so many stray hairs on me. Talk about disappointed. All of that and I (the most visually impaired person ever) could spot stray hairs. I was over the entire visit and most definitely over Bela Brazil!
I still have one voucher left and I’ve thought about going back but I think it’s safe to say my Bela Brazil ship has sailed. It started out SO good… Well, it was fun while it lasted. Off to try a new place!

I had a Brazilian wax with Paula! It was so good. She is very gentle and patient. Almost pain free. I will definitely come back! Thanks again

My experience was great. I got a Brazilian bikini wax with Paula she’s the best! She’s so sweet, funny and professional. And I didn’t feel pain as much as I usually do. Plus they are very CLEAN!

I’m not quite sure how this could be the «best» experience someone can have for a wax.
The only reason why I am giving this place one star is because the woman that conducted my wax tried to keep my relaxed by talking which I found friendly. However, the quality of my experience was subpar to say the least.
First, I booked my brazilian wax through groupon. I called to schedule an appointment and the waxer showed up twenty minutes late and no one gave me any updates in between or apologized for the tardiness — strike one. For someone coming in during a lunch break, those twenty minutes are crucial.
When the waxer did finally show up, we then proceeded to the very very small room where the wax would take place. This was my first time waxing so I wasn’t quite sure what to expect. She used soft wax, which was pretty hot and strips of cloth to remove my hair. She also held my skin before she removed the strip. But I noticed that there were other sticks already on the waxer before she started.
NOW THE BAD NEWS IS… she didn’t completely wax off my hair or mention any aftercare about waxing other than not putting on lotion for 24 hours. By the evening time, my skin had completely broken out from the wax and upon careful inspection and there was still hair everywhere. She told me that she was removing them from the roots but that was not the case. It looked like I just shaved really really well which I knew could lead to ingrown hairs. Well, It’s been two weeks and I have also developed INGROWN HAIRS. I’m using an antibiotic cream as well as Tend Skin to get rid of them which has become an additional expense.
To some people, its not the responsibility of the waxer to inform you about aftercare. Thats a fair point. However, I think if you truly care about your business and the quality of your client’s waxing experience, then you should make sure that they are well informed. I mentioned it was my first time and my waxer told me that she had been waxing for over ten years and she even showed me her «made in brazil» tattoo — I couldn’t have had a more terrible first time.

I’ve been here twice and both times have been really good experiences. I got Brazilian wax done by Paula both times and it’s the best I’ve experienced in NYC! Fast, clean and as painless as it could possible be.

I’ve had a lot of waxes done and this was by far the best experience I’ve had. (Carla even got the tweezers out for the few strays) Clean, Friendly, Thorough, and Fast! This place is Amazing! I bought 3 more sessions!

First time here, was seen right away. My esthetician Lily was nice & fast! Helped me with my breathing to make the process go smoother! If you want a Brazilian wax that barely hurts, def come here. First time I’ve ever had a wax that barely hurt! Overall the service was great, the wax was even greater & I will def be coming here again.

I just came back from Bela Brazil Spa from my lunch break and OMG! Carla was amazing! I am very self conscious of my body but Carla made me feel so comfortable. she spoke to me the whole time I was there and made the time go by so fast. I was so happy when I left. No. seriously. she is amazing! I only bought one groupon and when I came back to my office I bought the package for THREE more sessions. I am really greatful and thankful. seriously.
Everything was removed. she even took it to the BACK and cleaned me up. i know. i know. TMI! lol just trying to help! the place is clean. she takes her time and makes you feel comfortable.

My first Unilocal review… my experience was just that good. Brought a groupon for a Brazilian wax and saw good reviews so, I decided to give it a try. Ran over there after work just in time before closing. Carla was amazing. We talked and laughed through out the whole waxing. She made me feel so comfortable. Gonna be seeing her again!

I have been a «regular» at Bela Brazil for 3 years and have always had good experiences with their waxing services. Most recently, I had an appointment with Val and she uses a combination of honey and hard wax. I was scared to death when the hard wax was first applied, but was pleasantly surprised when It peeled off relatively easily and with much less pain than I had anticipated.
Val is very kind and didn’t lecture me for waiting too long between waxes. Really the pain is our own fault ladies, am I right? I hope to keep my promise to Val to return in a month before things get too «out of hand»… again.
As far as promotions go, as a regular I was offered a waxing package of 6 visits for $ 210…not a bad deal!
I think sometimes the issues with our livingsocial and groupon users is that we sometimes forget to tip on the actual price, or sometimes we forget to show up for our appointments, so we aren’t the most awesome customers to begin with. There’s never an excuse for bad customer service, but the staff at Bela Brazil is first class.

If there were 0 stars or negative stars, I would give one to this place!!! I bought a deal from Living Social for a hot stone massage. After that, I called the spa to make an appointment, and the lady informed that she actually had only one person working, and only in the mornings. She said the other masseuse may come back in a couple of days and asked me to call back the next day. I did, same lady said she hadn’t had time to check, and asked me to call again the next day. (Sigh) I did and again, she said she hadn’t had time to check with the masseuse the schedule!!! So I went ahead and booked for the next available time with this one in the morning, which was today at 12:30pm. I used my iphone maps to get the route there, and walked 15 blocks from my office to the spa, and arrived exactly at 12:30. So I rang the doorbell a couple of times, nobody answered, I decided to call. A guy answered the phone and I told him I was at the door, and there was nobody there, he informed me that they actually changed their address to another place 2 blocks from there. So far, I was upset and freezing, but still willing to walk a little more to get to their new place and relax with my hot stone massage. That’s when the guy informed me: oh, wait, you’re booked for massage, right? The masseuse actually left, she is not here. When I replied a big: whaaat? He answered: yeah, she said she had an appointment at somewhere else and left. I inquired when she would care to call me and inform me of that, since it was exactly the time of my appointment, and he said: oh, sorry, I don’t know anything about that, I’m just the hair dresser… I asked for the manager, he said she hasn’t arrived yet!!!
I am really disappointed and pissed at this place, and no matter how great a deal they offer to make up for this big mess, I never want to go back there, ever again!!! Total disrespect with the customer and waste of my time. If Living Social should work to bring in new customers and show the quality of your work, that was a big fat fail for this place!!!

Terrible service and technicians are not accommodating. I came here early for my appointment and they didn’t get to me until 45 minutes later. The lady made me call Groupon to retrieve some special code that wasn’t even listed on my voucher.
Do yourself a favor and spend your money elsewhere for your waxes and spa services. They need to implement a better Groupon process and hire new staff.

I’m used to my massages being administered in a warm and comfortable environment and to the degree with which I request. I received a LivingSocial deal from a dear friend and decided to use it before it expired. Going in, my neck and shoulders were very tense, and based on my previous experiences with hot stone massages, I was looking forward to it.
I walked in and presented my voucher and stated my appointment time. The receptionist couldn’t find my voucher in the system, or so she claimed. I told her to enter the purchaser’s name and she would be able to find it. She argued with me and tried to convince me it couldn’t be done that way. I smell BS from a mile away, so I insisted and even showed her where it said to search via voucher code or purchaser’s name on her computer screen. She still refused. And I had to persuade her for a few minutes to just type it in. She finally acquiesced, and it was like MAGIC– there it was. [Take note of my sarcasm, it’s quite effective.] Instead of arguing with me, she could have just done it. Terrible front desk service.
My masseuse was a little tardy so we headed into the basement a little past 6pm. The basement was chilly and dark. During my massage, I told my masseuse that she could use more strength if she wished since I was extra tense. She then responded with «what did you buy? Hot stones are usually gentle– next time you buy the deep tissue one. But this time, I will do it.» WTF. Seriously? I have had 4 hot stone massages prior to this so she need not tell me what to expect. This lady was hardly using any energy in the beginning hence why I had to speak up.
Firstly, this environment was not conducive for a massage because there was a makeshift partition wall between the one massage room and the adjacent waxing «rooms.» I could hear girls next to me chatting and screaming «Kelly Clarkson!» while their hair was yanked out. It was not relaxing; it was irritating. Thankfully, this died down as my massage progressed since it was a Friday night.
Secondly, I was cold and that thin blanket was doing nothing for my sexy sexy bare skin[You liked that, didn’t you?]. I wanted to be back in my sweatpants at home. On top of that, my masseuse was sick– she was coughing sporadically. And guess what, a few days following my massage with this lady, I got sick– which took me a full month and change to get rid of. Now, if you provide a service that requires you to be in close proximity with a client, why would you not wear a face mask? Terrible.
The deal was good, & I still tipped 20% of the actual value of the massage because she did cure my neck and shoulder ailments, but because of the overall environment and experience, I would not recommend this place to anyone for massages.

Let em begin by saying that this was the first massage I have ever received so I went in with very little expectations and this place met them all.
My girlfriend and I used a LivingSocial deal, which btw if you buy a LivingSocial deal and it is appointment based I would recommend calling and making an appointment shortly after buying the deal, this has been my experience with other LivingSocial appointment based deals. I made the reservation about a month ago and the receptionist had no problems accepting it.
My girlfriend and I were running a bit late and were afraid we weren’t going to make our time, but they were fine with us being a few minutes late. My girlfriend and I wanted to get a couples massage but this place only had one massage therapist on the weekend, so we were unable to do that.
The establishment was nice and well lit and the owner seemed nice albeit a little indifferent to us but it didn’t really affect our massages.
My girlfriend went first and I followed and we both had very different experiences. The masseuse went to town on my back, using a rolling pin, hot stones, cold stones, elbows. It was nuts. My girlfriend had none of that but we figured it was due to the fact that I went running that morning and my back was more tense then hers. Seriously, it was an excellent massage. The music was soothing and the masseuse was really good and friendly.
I don’t know the normal massage pricing for this establishment but I can say that if we got another deal where we could get an hour massage for 30 bucks, I would go here again. The massage was excellent and I did not want it to end.