Brite & Clean Laundromat

Store closes earlier than it claims

This is where I’ve been getting wash-​and-​fold service for the past eight months. In that time, I’ve went through a big screw-​up (they lost THREE pairs of jeans along with some other items). After getting practically no help on the matter, I went in a couple days later and they had all my lost clothes ready for me.
This place is cheap and convenient, so I keep coming back.

I should have known better than to trust a place with one review. (Removing a week-​old pen mark, in the grand scheme of laundromat magic, isn’t that amazing.)
In a word, I’d say: sketchy.
After my first couple of visits, I would originally have given this laundromat 3 or maybe 4 stars. It’s around the corner from my apartment and did reasonably quick pick up/​drop off service. None of my laundry seemed super clean but it was decent. I figured maybe they were using cold water or minimal detergent.
On my third visit, one of my white cardigans came back with black spots around the collar and a couple of my white shirts looked a little dingy — as if maybe they’d been washed with dark clothes, even though I paid for separate loads. I speak Spanish so there was no language barrier. Plus, my receipt had a charge for separate loads. I chalked it up to them being busy and decided to give them one more shot.
The next time, I took my own detergent and dryer sheets. I made it very clear that I wanted separate loads for whites, darks and linens. I walked away with my fingers crossed. When I came back to pick everything up, they took 10 minutes to find my laundry. Then, the woman tried to shortchange me by two dollars. I don’t normally count change in these situations, but the fact that she was being shifty when she gave me a handful of crumpled bills made me suspicious.
Finally, I was almost out the door before I double-​checked my bag and saw that they hadn’t returned my brand new detergent. They dug it up and I went home. When you trust a laundromat with your clothes, it’s incredibly painful to have to double check their work at every single step of the process.
Enough is enough. I will not be back.

I took my white duvet cover in for a clean and bleach and pointed out a blue pen stain. When it was returned to me, it was gone! I had tried Tide-​to-​Go pen and Shout! wipes but they just blurred the blue mark! Bright and Clean took out the stain after at least a week of it being on there. I want to know their miracle cleanser!