Britesmile

Ok, so they’ve closed their doors and run off with our money. What to do now? I have tried calling the locations as well as the nationwide customer service number, to no avail. I have notified my credit card company but it’s been over 60 days so I’m not getting my money back ($ 780) but they did file a fraud report. I have also filed a claim with the Better Business Bureau. But now what? I’m not getting anywhere and would like my money back! Has anyone gotten any further with this?

DON’T GO HERE!
Customer service is the worst!!!
1. They never answer the phone
2. The voice mail box is always full
3. I emailed the office through the Brite Smile site and I haven’t heard from them.
4. They basically took my money and did not provide services because I bought a package and I can’t get a hold of them to schedule my appts and I can’t go to the office because I don’t live in Manhattan anymore.
DON’T GO HERE, FIND ANOTHER PLACE THAT PROVIDES CUSTOMER SERVICE AND WON’T RIP YOU OFF!

Does ANYONE know if BriteSmile is open at either their Midtown or SoHo location? I paid for 3 laser hair treatments and only have completed 1. I am FURIOUS! What is going on?

I bought 6 laser sessions through groupon ($ 600) and have only been able to schedule ONE appointment! They have cancelled 4 of 5 of my appointments– one time not even telling me they closed early so I left work mid day only to find locked doors!
I’ve been trying to schedule appt # 2 for the last 2 months and repeatedly get the 57^th St voicemail box which is «full.» Now, it appears they’ve disconnected the line.
Has anyone had luck getting their money back? How do you go about doing so when you can’t even get in touch with anyone???

After over a year of Brite Smile torment, I’m still out $ 2000.00 for treatment I never received. Obviously we’re dealing with shady and criminal business tactics here. Don’t let them force you to give your credit card info over the phone!!!
DO NOT GO HERE!
I have spoken with all levels within the company about BRITE SMILE ROBBING ME, including the company they contract for PR, their in-​house marketing director, head of «customer service», receptionists, managers, and they all promised to look into it. Yeah, until they disappeared!
Don’t trust these people with your teeth, smile, or money!

Ahhh, now I can finally wear my red hot lips with a clean WHITE smile. I previously wrote a review on how much I love Sephora (specifically Soho location) and my new red lips. Well I really did love them but they also did inconveniently highlight my yellow teeth… yikes!
I had mentioned how I hated my yellow teeth one night at dinner with the fam and I guess my Dad got the hint. For Christmas I received a Britesmile gift certificate. It took me up until this past weekend to actually make an appointment and keep it. I was a little apprehensive going into it because of the negative reviews, but I am oh so happy I did it anyway.
I must say it was probably the best gift I received because it actually WORKS and I can see results. The whole experience was better than I expected. The staff was friendly and I felt at ease (yes, even with my mouth pried open. just pop in your iPod and relax, it’s really not that bad!). I had minor sensitivity problems that day and the next but other than that my precedure went totally fine. So far, so good.
Now I know I practically just got it done which is why my teeth still look as good as new. but I promise to update and let you know if my pearly whites keep up their sheen!

My own dentist offers teeth whitening — but, I turned her down because I wanted more of a «spa whitening experience» — hence I decided to go to the splashy Brite Smile office in SoHo where I would watch television during my procedure and basically be a little pampered as my teeth head toward a pearly white color.
Brite Smile’s whitening treatment cost around $ 300 (a special… apparently normal rates were about $ 600.) My dentist charged $ 175…but, I looked at this as a semi-​spa day and was willing to pay the extra $ 100 to go to Brite Smile instead and enjoy little luxury. Big mistake!
My friend and I went together and we seemed to be their first appointment of the day. The dentist noted the starting color of our teeth and marked it down. We then had to use their bathroom to brush our teeth first. The bathroom was disgusting and dirty. The garbage can was overflowing, there was a long human hair in one of the cups for mouthwash use, and there wasn’t even any toilet paper. They turned on the television in my cubicle, but they only had one TV channel?! The assistant claimed that the cable in all of SoHo was weak and that they usually can never pick up more than one channel (which is NOT true… as I used to live in SoHo and the cable was perfectly fine.) My choice was to watch «Guiding Light» or stare at the wall for an hour. I chose to stare at the wall. I literally felt like I was in some developing country — not a luxury spa for teeth whitening as their ads had claimed.
The dentist (Dr. K) was really rude and condecending to the assistant — which was uncomfortable to watch and when our treatment was finished, the dentist was nowhere to be found. He had apparently gone on a coffee break (even though the place had only been open at that point for less than two hours and he knew exactly the time that we would be finished and need to be seen by him.) Since he was not around when we left, no one checked what how many shades lighter our teeth had become (IF they had become any lighter) and we just forked over $ 300 a piece and left.
Also, my friend’s TV had ALL the channels — and despite the fact that there were four chairs in this place… they obviously thought it would have been too much trouble to move me to a chair where the TV actually worked. Also, the four different televisions in the four different chairs (separated by half walls of opaque glass) were on different TV channels at various volumes — with no option to listen to the TV with headphones. So, instead of me being able to sit in silence for 60-​minutes with my mouth full of peroxide, I had to listen to three other TVs going with three different shows at high volumes like I was in a trailer park on a Saturday night. It made it a very loooooonnnng 60 minutes and a VERY annoying one.
I will NEVER go back to this place and my teeth seem only marginally whiter. So NOT worth it, and just go and see your own dentist for whitening because these people could really care less about anything other than your money to pay their pricey rents! The dentist is rude, the place is dirty and not well managed, and the results were O.K. at best. «Britesnarl» would be a more appropriate name for this place.