Broadway Nail Spa

I bought a groupon for a ManiPedi, called in an apt the same day. Upon arrival and I guess in retrospect, realizing I was using a groupon I was quickly rushed into a pedicure chair. The service was no more than 15 minutes, rushed, and just low effort… I don’t even think the tech filed or buffed my nails. After that the woman moved me quickly into the manicure at an unclean station where I could literally see cuticles on the table from the previous client. Disgusting. Again I was totally rushed… the woman lightly filed, without asking me what shape I’d like, buffed… moreso, rubbed my nail beds and without even asking me to wash my hands afterward, and mind you there was still polish left on my nails from my previous paint job… I asked her to please complete the removal… she did (though she initially didn’t plan on it) she then started to put lotion onto my dirty, dusty hands. I stopped her and said look, «I need to wash my hands first before you start the lotion» she obliged, not even looking in my direction. When I sat back down in the chair she asked me to pay the 2 dollar tax remaining on the service… I did and also left a $ 2 tip due to the crappy overall service. She was pissed and uttered nastily to the other employees something in another language. Honestly at this point I didn’t care, I tip based on SERVICE and to say the least it was terrible! The finished product was a super THICK mani with air bubbles all over the place because she didn’t even allow my layers to dry before applying a topcoat. Moral of the story guys, save your coins and put them towards a FULL SERVICE salon that isn’t discriminate toward groupon customers.

Lots of complaints on here about Groupons, etc. If you buy a service on a third-​party discount site, DEFINITELY make an appointment ahead of time and tip on the full price (if you’re happy with your nails)!
I got an amazing LivingSocial deal for a Shellac manicure, and Ayana did a fantastic job – not too heavy on the cuticle-​cutting and also not super chatty, both of which I appreciate. I added on a regular-​priced pedicure, which came with a relaxing soak and massage.
The only –1 star is that I’m seeing that they apparently give some customers saran wrap to prevent toe polish from being ruined in shoes, and I wasn’t aware of or offered that. I waited about 10mins before putting on my boots and leaving, but my pedicure was still in pretty bad shape by the time I got home.

This place is cheap, but awful! It’s swarming with bugs. During my last visit, I saw 2 cockroaches and 2 unidentifiable bugs. The women that work there are quite unpleasant to the clients. Yes, they have a lot of cheap Groupon options and their regular prices are low, but you definitely get what you pay for. Find a different salon.

Just the worst pedicure and gel manicure. Refused to cut and file my sharp nails because she «already did it» — she hadn’t. Smudged a nail, and instead of fixing, she painted over the messed up polish so the result was a lump. For the gel mani, she probably doesn’t have a license because she put on very thick coats. Many who have gotten gel manicures, and those manicurists who have gotten training would know that thick layers make the manicure look sloppy. I have WAY more to complain about but the topper was the manager’s inability to apologize after one of his employee’s couldn’t accommodate any of my requests.

Worst place ever. Owner, Jing, is the rudest woman you can imagine. Refused to honor a living social voucher. Said I needed an «appointment» yet there was one woman getting a manicure when I walked in (3:40 on a Tuesday) and there were 7 employees! Including Jing– who cannot make eye contact and has the worst attitude in a business that actually has the word «spa» in its name. Well done, Jing. Way to drive out any possible customers and leave a horrible impression. I should have read reviews first. Whoops! Total waste, nails not even great! And leaving with almost as much disgust Jing exudes in her sh*tty spa.

Great service. Came with a groupon for mani and pedi and was very pleased with the service. Would recommend to a friend

I decided to give this place another try. New year new visit.
Not so bad this time. I did the same exact thing and I guess because I had a different person doing my nails I had a better time with the overall experience. It’s still a very basic salon that offers overpriced «spa» experiences. I wouldn’t pay upwards of 70 for a pedicure in a regular nail salon but I guess some people take the bite.
The current nail technician was very cuticle snippy even when I said slow down. The pedicure was just fine. The gel machines they have definitely still will burn sensitive skin off but it wasn’t super terrible with the color choice I made and the basic gel manicure I had was tolerable and good enough.
This time I felt happier about tipping well.

DO NOT COME TO Broadway Nail Spa! They are NOT accommodating and Bad business ethics. I came here after calling twice for an appointment for myself and my 2 daughters — telling them I will be using my groupon for 3 mani: pedi. When I got there they told us cannot use groupon for 3 of us together when I said that is NOT on the groupon disclaimer that it must be used by same person for 3 different times. And she furthermore said wel you don’t have appointment when I had called twice !! They lie and are rude — and when I show them call history on my iPhone they call their manager via phone. This is around 1030 on Saturday morning they were empty and there were 5 workers just sitting around !! They should have just honored my groupon and provided the service — I would have tipped them well and not warn others of this DUMP

Amazing massage chairs to sit in while getting a pedicure. The girls do a great job here. The only bad thing is that sometimes my shoes are near the couch & NOT near where my nails are drying. Annoying.
Also, Saran Wrap is never offered to me to protect my pedicure but to the other patrons.
So I end up drying my feet for another 15 min. Yep, I won’t budge out of my seat since I wasn’t helped earlier in having my feet wrapped. I stay until my pedicure is bone-​dry.
Not the best, but not the worst customer service.

I would’ve given this 2 stars because my nails did come out nice, but Lilly «the technician’s» attitude was sooo horrible after she was not pleased with the tip, it ruined the whole experience. As compared to other times, the staff was hospitable THIS TIME. Other times have been less than impressive. Lilly was absolutely great until she made me tell her what I was going to give her for a tip and then got downright disgusted when it was not to her liking. She curtly walked away and did not come back. When she saw I was still sitting there, she came back and said YOU CAN GO. The paper was still between my toes and everything. She became beyond rude. No wonder they have to keep running deals. No one is going to pay full service or 20% tip on wretched bad attitudes. DO BETTER!

Not sure why the rating is so low, this place is amazing!
They had about 12 people working there around 5 on a Saturday and quite a few customers. Despite that, they took meticulous care of me and didn’t rush my service at all. I had a regular pedicure and the girl did a great job and included a short massage. The pedicure chair was awesome, very comfortable and powerful massage capability.
I also got a gel manicure which was done neatly and she took good care applying 2 coats. Only comment I would have is the OPI gel machine was a bit hot and kept turning off every 30 seconds. So I would have to wiggle my fingers a bit to turn it back on.
Overall amazing experience, very relaxing and awesome service. I went with the groupon and only paid $ 3 tax, $ 7 tip on top of the ~$ 30 I paid online. Great deal!

Subpar at the least, very rushed pedicure. No massage for mani or pedi.
I had to ask to have my edges painted. The massage was ok. Will not return.

Super fast/​rush service. 15 min for a mani another 15 min for a pedi. Thats ridiculous. Even with a groupon, they should learn how to do business! Save yourself time and anguish by going elsewhere please! DO NOT EVEN GIVE THIS SALON A TRY! The overall ratings should speak for itself.

Once again Broadway nails did not disappoint. I was in a time crunch and didn’t have time to get my man/​ped near my home. I checked out Groupon and found another great deal, $ 17 for both. This time around I had Jill who did a great job. Broadway nails, with the help of Groupon, has come through for me twice. Their phone etiquette leaves a lot to be desired, awful really and the guys at the front desk are surly. But I’ve gotten decent work done when I needed it. Can’t really complain.

I went here on a whim and I regret going. They rushed me into a pedicure chair and were very very violent on my toes. The lady who was working on my manicure and pedicure kept pushing me from seat to seat until finally she started my manicure and butchered my finger with her nail clipper. I now have four huge cuts that sting. I don’t recommend going here. I wish I would’ve gotten the ladies name before I left but I was so angry I walked out.
Also gave the lady after cutting me a 10 $ tip and she had the nerve to ask for more which to me is absolutely rude.

Okay after a pleasant experiencd the first time I decided to give this place another try. There was another deal on groupon for a shellac manicure and pedicure which came up to about $ 26 so I decided why not? Well I managed to get a same day appointment today and was greeted by Lisa. If you do not want your cuticles diced beware of Lisa. After seeing me flinch twice due to the pain from cutting my cuticles she decides to ask me if it hurts…
UM YES!!! I had to tell her twice that she was hurting my foot. After a somewhat rushed pedicure she then proceeded to do my gel mani. She did a good job on that but I stil had to tell her once to be careful with the cuticles. Lastly when it came time to pay the tax I was also informed that I had to leave a tip which was 30% of the original service price which was $ 60. I was extremely pissed. I dont mind tipping for good service but I did not think that she deserved anymore than $ 5.00 for what I had to endure. I will not be coming back here anymore. After the tip I had to ask myself how much of a deal did I really get. What a rip off

I bought a 17 dollar groupon for a mani pedi and was really excited about it. I arrived on time for my appointment and only had to wait less than 5 minutes. That being said, my pedicure lasted 10 minutes. My manicure lasted 10 minutes. That’s just ridiculously fast especially for a pedicure. Just because I got a groupon doesn’t mean I should get such terrible service.
The technician with me told me that I had to pay a $ 2 tax, which I didn’t mind. She then said the tip is on the full price of $ 35 and that 15% is $ 5. I gave her her tip of $ 5, but it was with no enthusiasm.
If we’re expected to tip on the full price, we should be able to expect full service.

Daniel was completely awesome. He did a great job on my gel manicure and then upsold me on the 10 minute for $ 10 massage. He was great. I’m not sure what oil he used on me because it smelled like Eucalyptus and oranges mixed but man oh man I did not want him to stop! Great experience. Much more than a nail salon. The only reason I did not give it 5 stars is because they didn’t have gloves for the uv lamp and that did not sit well with me.

I purchased a groupon from them for a gel manicure and regular pedicure (just $ 33!) and was pleasantly surprised when I arrived. Some of these other reviews said the place is small and cramped, and that they don’t do a good job. I have a very different experience, as my nails look fab and the place was clean and spacious for an NYC salon. My only suggestion is that they invest in some better AC

I bought a deal for a $ 17 manicure and pedicure through Pulsd. As a part of the requirement to use the voucher I made an appointment for 6:30pm.
The place is small and cramped. There are very nice looking pedicure chairs but that is about it. When I walked in, no one said anything to me, I had to walk to the middle of the room where the desk was and tell the man I had an appointment. All he said in return was «do you have a voucher.» I gave him my voucher and he told me to pick a color. The color selection was not that great for Essie which I prefer. So I asked if they had a specific color and he shoved an Essie color book in my face, I pointed out the color and he told me to sit down.
There was no place to sit. In the process three woman walked in and asked for a manicure and got taken. I understand that usually you get a pedicure before a manicure but I would of switched the orders more importantly, why couldn’t any of those manicurist take me for my pedicure.
Finally at around 6:50, the man pointed at me and pointed at a pedicure chair. I sat in the chair and NOTHING. No hot water, no «someone will be with you» NOTHING.
At 7:00pm, a half an hour after my appointment I still had not been taken care of.
The fact that I had already paid for the service don’t matter, and it was clear that since I had paid that my business wasn’t important.
Go to Jay Nails. It’s about a half a block down.
Unilocal please get a zero star option.