Burberry

I had customer service at this location worthy of a prince! I purchased a coat at this store several years ago. In time, I lost a button and some of the other buttons became loose, so I dropped by to see if someone could take care of the problem. I was greeted by a very friendly saleslady. She took my coat and to my surprise and utter delight told me that their tailor would fix it in 15 minutes! I was expecting to have to leave it there for at least two weeks! Anyway, she asked me to have a seat and offered me tab or mineral water while I waited. I accepted her offer for tab water and she came back with a tray, napkins, a glass and a beautiful bottle of water. I was dumbstruck by the service! In 15 minutes the coat came back and I walked out delighted! Mine you, they didn’t ask me for proof of purchase, nor was there any charge even though the coat was purchased some time ago. Many lesser stores demand some sort of receipt, guarantee the clothing only for a few months, or will charge for tailor work as has happened to me with Brooks Brothers. Burberry is definitely in another class. What a wonderful store!

Amazing stuff, amazing staff. The employees are welcoming, friendly, and will go out of their way to accommodate your needs.
Shout-​out to the sweet young lady who helped me try on several coats and was so very patient with my naggy folks today. Best believe I’m coming back!

Top notch service!
I knew exactly which leather jacket I wanted. The salesman knew the exact size and fit i was looking for and 15 minutes later, voila!
Burberry’s outerwear is high quality, but I would stay away from everything else especially their suits. The quality is sub par and badly priced.

This location has a horrible service. Came in to exchange a coat that was a size too small for me with a possibility of buying something else, but the sales person completely rushed me off, saying she doesn’t have the right size, without giving me a chance to ask for something else. She might have made another sale during the time she saved on me but she (and the location) lost all future sales I will be making with Burberry. Will never come back here

So finally I kinda work out the difference between Burberry and Burberry P!!!
Burberry P is only in certain places… and it is just like the other almost-​one-​of-​kind-​brands.
ONLY a few runway pieces are produced. Typically one in each of 4 sizes, if at all. Sometimes 1 or 2 sizes only.
So the runaway show becomes the «loss leader» for the brand.
My assistant, Clive was very nice. The other chap read his ipad the whole time. kinda wierd

Being from England, I have a place in my heart for Burberry. The staff were friendly and smiling. Most (not all) Burberry products are usually well made and really last. My favorite item I have from Burberry is my cropped leather Prorsum jacket. It’s cool, yet refined. Some of their items are not so great in quality, so you have to look closely before purchasing. Staff are friendly and helpful if you need assistance.

Customer service is extremely bad, with very few exceptions. The general manager is clueless when it comes to customer service. No wonder the store has such a bad reputation. I was told by the head tailor, after a HUGE rigamarole, that he is unable to repair my coat. This was after three trips to the 57^th Street store and a dash to the Macy’s location, and after at least THREE other employees had told me that they were confident repairs WERE possible. I am going to have to contact the district manager. My experiences here have been overwhelmingly negative — not at all in line with the brand’s upscale image.

I have shopped here several times and have only had pleasant experiences. The staff are friendly and always smiling. The customer service is always excellent and they always go above and beyond to help you get exactly what you want. The products are well made and really last.

My Burberry earmuff snapped into 3 pcs when put it on. I went to the store and inquired about repairing it. They said it has been discontinued and they don’t accept repairs. It is very dissapointing that such an expensive brand does not have the quality nor service as expected. When I paid for more than $ 150 for an earmuff, I expected it to last for a very long time or if broken, repair would be an option/​provided.

I went in today to find a shirt for my mom that I found online. I wanted to actually see the shirt in person before I bought it. As soon as I walked in I was greeted warmly not only by the door man but also staff. Another staff member immediately asked me if I knew where I was going, since it was my first time there obviously I didn’t know. He took me to the elevators and said that women’s apparel is on the 3^rd floor and up. I decided to go to the 4^th floor and bingo, as soon as I walked in another 2 – 3 employees asked if I needed help I showed them the picture of the shirt on my phone and immediately one of the gentleman, I believe his name is Brian went to get it for me. He let me feel the shirt and hold it up and make a good guess if my mom would like it. I give this store 5 stores for the cleanliness, courtesy and decoration. I absolutely love it.

I purchased a puffer winter coat here last winter, and within about six months, the lining had completely ripped (both within the jacket and in the pockets). I took it to the store, which (despite paying $$$$ on the coat), had the nerve to charge me $ 90 to have it repaired.
Burberry makes beautiful coats, but the quality is truly subpar. Not worth the price when you can find better elsewhere.
It’s also worth mentioning that I took it to the Soho location, but they were unable to do the job there and asked if I would take it myself to the Midtown location. Once the coat was done, no one called me to let me know my jacket was ready either. Horrendous customer service. It’s also unclear why when I called the number on the receipt (212−407−7100) I was sent to an overseas number, then another number, and then finally was transferred to the right place.

This place was horrible. It turned me off to the brand. They ig nored me as a shopper. Snobbish uppity stiff horrible staff with bad product

I found what I needed right away. This store was very well stocked. Very clean and organized. My issue was with the customer service, half the staff was very friendly the other half were just snobby. ew. !

We walked in after going to CHANEL and LV and not getting the best service. My wife wanted a new bag for the evening so we headed in to BURBERRY and was immediately greeted by Courtney. She was personable but professional, smart but not a know it all. We absolutely loved her! And because of her we found a great bag for a great price. Thanks again and we WILL be back

Unparalleled service! Go, buy and cherish!!!

The staff in the coats department was extremely helpful and accommodating. Sharmaine was very nice. She was attentive and passionate offered me something to drink. I will definitely be shopping there again!

Stopped in here last December to try on a trench coat in person that was supposed to be a birthday present/​Christmas present from my sister. Service was great!
I was approached by a saleslady ready to help, and she kindly brought out for me a few options for me to try: helping me into the coats, tying the belt for me, and even bringing out scarves to help me envision what it would look like to accessorize, as well as showing me different ways to button/​wear the trench!
Very knowledgeable and the entire experience felt very high-​end and upscale. She even offered my friend and I a beverage as we were trying things on (wasn’t she afraid we’d spill on these $ 1000+ coats???).
She didn’t push me hard to make the sale, and was happy to write down the style names and prices of the few different trenches I had tried on, for me to consider.
If you can afford the clothes here, definitely worth a trip, even if you can’t, doesn’t hurt to look =P.

I was very interested in purchasing a few items from this location and was prompted to leave a message twice. Poor customer service.

I recently bought a Burberry trench coat from Bloomingdales and needed to get it altered. I decided to bring it to Burberry since it’s a pricey item and I didn’t trust anyone else.
Both the staff and tailor were extremely professional. I was given an estimate for 2 weeks for alterations and they delivered on time. To get the sides taken in slightly and the sleeves shortened, it cost $ 90. When I came to pick up my coat, they gave me a free jacket dust cover. Happy happy.

This is an amazing store with top notch customer service. I came in to buy the hubby a set of nice cufflinks (he loves french cuff shirts). The lay out is amazingly beautiful with the Burberry logo subtly (and not so subtly) through out the store.
When I got to the mens department, an extremely helpful sales person helped me select a beautiful set of cufflinks. The whole transaction was friendly and super easy.
Maybe this is why I own 3 Burberry coats. Maybe I can now justify a fourth…