Cassa Hotel 45th Street New York

I was staying here for a business trip in June 2016, and while Cassa on 45^th Street is a terrific and chic boutique hotel in itself, what really sets it apart is its staff. I had to undergo emergency appendectomy after my second night there, and once I returned from the hospital to recover, they went out of their way to accommodate me as best as possible. When a barking dog in one of the adjacent rooms kept me from resting, I was moved to a new, more spacious room within minutes. I would stay here again in a heartbeat, hopefully without any medical emergencies this time.

We stayed here in March, and the only reason I’m giving it 4 stars instead of 5 was because the lobby was under renovation and finding the front desk was a little confusing. Our room was very nice, and the staff was amazingly helpful. We’d love to stay here again and see the new lobby when we come back to the city, The location really can’t be beat!

Good and clean room. The hotel close to Times Square and to 42^th subway station that can take you almost everywhere.
The front desk staff are very friendly especially Jonathan! He is an asset to the hotel. He was so kind, friendly, and willing to help. He is the main reason that I’ll come back to this hotel and I’ll recommend it to others.
He made out of staying in Cassa hotel a one to remember!

Location cannot be beat. It’s located few blocks from Times Square, close enough to easily get to but far enough away from all the foot and car traffic. The hotel itself is fairly well hidden. Maybe a bit too well hidden? The signage for the not quite part of the hotel but associated with it restaurant, Butter, stands far more prominent than the hotel itself so look for either when you arrive. I can’t speak for all the hotel rooms but for a NYC hotel and for its price point, it is really spacious! Even the bathroom was pretty spacious. There were some small wear and tear in our room but vey minor. The bed was softer than we would like but we both slept very well! That’s what matters in the end right? A clean space to wash up, rest, and easily get to all the fun outside?!

Loved this Hotel! It’s less than a 5 minute walk from Times Square which was perfect for us first timers. Away from the noise but close (if that makes sense). Check-​In & Check-​out was a breeze! The staff was AMAZING & made us feel so welcomed. We even invited the front desk staff to my sister’s birthday outing as we were heading out for the night. Again awesome staff!
Our room was nice & cozy, clean & quiet. Booking details mentioned our room comes with a minibar but ours didn’t (-.5 star) It’s probably a good thing that it didn’t (lol). Anyway, the only problem I had was parking. (-.5 star) It was $ 45 a night and on the next block over (not connected to the hotel). We spent more money on parking than the price of our car rental itself. So that was kind of lame, but then again all parking in the city is around the same price. Besides parking, we would definitely stay at this hotel again!

This place is really nice, staff was friendly and efficient. Room décor was upbeat and streamlined. My view was very New York, back of other buildings and fire escapes to one side with vista of tall buildings on the other. Bathroom could use a little love, there was fraying paint in the corners of the shower stall, not bad, but will be soon if not attended to.
The best part was location, right in the middle of everywhere I needed and wanted to be.

So quiet and comfortable, will definitely stay again when back in NYC, you’d never know you were in midtown, the people were very nice and lovely :) Thanks for a great relaxing stay!

This new hotel is an exceptional value for the location and quality of service in New York City. Just a few blocks from Times Square, 5^th Ave shopping, and 2 blocks to a subway you cannot get a better location when coming to the city to see the city. The service was the best I have had in New York, and I have stayed at various hotels in the city over twenty times. The man at the desk greeted me by my last name and had it memorized after speaking only twice. They offer rooms with no down bedding and foam pillows for those with allergies if you request it when booking. They were also happy to suggest some local restaurants, not just the ones that pay the hotels to recommend them. They also did not charge us to store our bags the day of check out. Most NYC hotels charge about $ 5 a bag for this. (Plus tip). The room we had was a petite room. The bed was definitely a full size bed, and maybe on the small size, but not too small for two people. It was very clean and standard sized for NYC mid level hotels. The décor was more on the upscale side of mid level. We paid less than $ 200 a night. This is likely due to it being off season but was a fantastic rate and beat all of the other mid level hotels in the area. Our room was very clean and we did not notice any street noise.
Being so close to Times Square one might expect a massive hotel with hundreds of people coming in and out at all times. (That is what I have typically found in this area) This is a much smaller hotel. No 20 elevator banks where you have to wait 10 minutes for an elevator. The elevators were fast, easy to come by, and clean.
We will be coming back to Cassa Hotel!
It is a little easy to miss, there is not a huge sign, so be on the lookout!

Very good costumer service, fifteen dollar all you can eat brunch with celebrity chef and room is not too small!

Very friendly staff! Excellent service! Room was nice and clean. No tubs in the bathroom… I was ok with it but my wife likes to soak in it after a long day in the city. Great location too.
I would stay here again and I would recommend it!

Great location! So close to times square and right by all the shows! Clean! Very comfy bed! Friendly staff! Great value! Very happy with our stay!

Very solid hotel. Staff was helpful and courteous. Room was clean and cool upon arrival. Quiet and very close to Times Square. Paid $ 400 with all taxes and fees per night. Priced about right for this location.

Great location and very friendly staff. Decent size room with large great bathroom. We got a single bed room and the bed is a bit small. But looking at price, quality and location we are very happy and would definitely return!

The bed was very comfy and the shower was big with good pressure. However… We got to our room and realized there was no iron or fridge in the room! We called down for one, and they didn’t seem phased their room was sans fridge. They brought one up, and we realized soon that it wasn’t working. They came and switched it a second time and left the fridge in the middle of the room. Not very impressed Cassa.

Better shop at local over-​priced food stores before showing up. Most hotels will give you free tea & coffee in your room. Only free tea & coffee 6−11a in the lobby (inconvenient when on 21^st floor & sleeping late!). $ 6 bottled water. At least reasonable free DirectTV. Room was clean & comfortable. Nice modern bathroom. iPod alarm clock not w/​lightening port … Classic large pin connector. USB charging at bed stand with plenty of convenient available AC plugs.

The location is good for access to Times Square, Bryant Park and Rockefeller Center. The room only had a full size bed, not queen as I thought I’d have from my booking on
so that was a disappointment. The «view» left a lot to be desired but the small room was clean and quiet. I wouldn’t rush back but it’s fine.

I really enjoyed this hotel. It’s a small hotel and mostly for singled or couples. I loved the room it was cleanned and modern. The hotel staff us friendly and helpful. They even got a taxi for me and helped me out with any questions I had. I ate breakfast at the rooftop and it was very nice and tasty.

Great Midtown location. Everyone was very friendly, welcoming and helpful. The queen bed felt more like a junior queen, but it was an extremely comfortable bed. Room was very clean, a little small — but the bathroom was larger than average and very nice shower. Room was also surprisingly quiet.
Good value. Will return.

3 night business trip… same dark, smallish rooms (bad lighting), same itchy feeling wondering if they had bed bugs, but so dark hard to see ANYTHING… Huge Plus was shower and decent sized bathroom. Tried to use iron, it was a counter top ironing board (good luck), which makes sense because a real ironing board won’t fit!!!
Construction on lower floors, Could hear the drilling, and beefy workers lurking in elevators between floors with me freaked me out one morning… not much of a lobby to wait in, and almost like a hip hotel probably 10 years ago, but well in need of an upgrade and sanitizing!

The hotel is nice and conveniently located in Midtown near my office. It is clean and the staff is friendly & professional. I was able to do a late check-​in, which I appreciated since I was at work until 8:45pm. The bed is comfortable just a little low to floor.
A few of the floors are still under renovation, which you learn about in the morning as you wake up from the noise and also as you are going down in the elevator. As other reviews mention, the walls are thin. Another con is that the hotel currently does not have room service. Butter restaurant is located in the lower level of the hotel, but the food is not catered to your room. You have to go to the restaurant, place your food order, wait for it and then take it up to your room. After an exhausting day/​evening, not exactly what I want to do.
I don’t think I would stay there again, at least not until they improve on some of things mentioned.