Charles Tyrwhitt

After months (and months) of getting catalogues for this place in the mail, I decided that since I was fortunate enough to live close to one (well, three) of their very few (five) physical locations in the US, it was in my best interest to see how their shirts fit. In my professional shirt purchasing history I have found that European cuts fit me best, and they usually don’t come cheap.
Several years of business shirt purchasing always led me to the outlets, where the prices were good but the quality deteriorated exponentially over time on most brands…
Back to the outlets. More shirt purchases. More money. Time to try something new.
When I got there, I was measured right away, and tried on their slim and extra slim fits. They have at least one shirt in what looked like every possible size available to try on, so I tried slight collar and sleeve variations until I found what worked best.
I found their customer service to be fantastic; two people working there also helped me decide which fit was best; I ended up going with the slim fit with a smaller collar and slightly longer sleeve than I usually do, making this the best fitting shirt I own with the exception of the few custom ones I have. They pointed me to all the areas around the store where I could find different colors in that exact size. The only negative part of a store this small is that the colors and patters were slightly limited, but I know they have a lot more on their website.
I grabbed 4, and left paying $ 188. I got a coupon for 20% off my next full purchase (in store) and a $ 20 coupon for my next purchase in store or online. Sure, this store is smaller than the others in New York, but everyone was really helpful and I got exactly what I needed. I will now go no other place for business shirts — and I will be back to try on their suits, because I saw some off the rack options for less than $ 400 that would be a great supplement to my collection.
I definitely plan to go to the 7^th Avenue location to try on some casual clothes, shoes, etc. — and now that I know my size in shirts, i’ll just order what I need online.

I was really excited to check out their shirts and walked in to buy four. However, they don’t let you try on the shirts, so I left. They have only one short for each size to try on and it happened to be a very thin shirt I wasn’t interested in trying on compared to the other two weaves I did. I’ll buy somewhere else.

I had ordered some shirts online with a sale but wanted to come in to the store to double check my sizes and their fits.
At first it seemed like there were too many customers for the three or four people working there, so I grabbed a shirt and was going to just try it on.
Luckily I was stopped by a Sales Associated named Peter who told me that they had sample shirts to try on. He also said I should try on an extra slim sheet when I had ordered regular slim.
The extra slim fit perfectly and Peter couldn’t have been nicer considering I had already make a purchase and there was no way that I was going to be picking up anything else while in store.
Overall, a great experience and I look forward to receiving my perfectly fitted shirts in a week or two.

They are one of my favorite shirts for men, but definitely order online if you can. I have been here a couple times and I noticed that your luck depends on your sales associate. I asked if the had a shirt I liked with bottoms and the sales associate told me what they had on the shelves was everything they had and they didn’t have anything else in the back. However, I saw how another sales associate offered someone else to go to the back and check if they had a shirt they were looking for. A sales associate even checked with other stores to find something for a customer (this was during the holiday season) and it continues …
I don’t know if they service people by their looks, their mood, the weather … but there needs to be some sort of standard customer service for everyone on a daily basis.

I find these to be great quality shirts and good for both formal and business wear, even if traveling. I disagree with the poster who claimed otherwise.
Customer Service — They are a small busy store so you won’t get the superior one on one customer service as you may get in other places (people, it is NYC after all) but the woman who assisted me with sample sizes try on was very nice.
Washing — I was the shirts and let them hang dry to avoid shrinkage. They don’t take too long to dry.
I’ve definitely received a few compliments in these shirts. If you get the perfect size it will rival some lesser model MTM shirts.
I will definitely be back and order more.

Great shirts… but rude and unhelpful sales associates. I don’t normally Unilocal clothing stores but I was appalled by the customer service (or lack thereof) at this location. You are much better off ordering your shirts online.

Statement: good formal shirt not good for a business traveler
Location:
Pros: Clean location with a decent number of shirts to choose from
Cons: not so helpful staff who got the orders wrong on several occasions
Product:
Pros: solid quality product. Seams are good, buttons are good, nice fit
Cons: no pockets, the wrinkle free products are as wrinkle free as raisins or 90 year old prostitutes. It is not a shirt meant for business travel. The four I bought had to be professionally pressed and are now hanging in my closet for formal events only.
Recommendation: Formal sure buy one or two, business go to Jos A Banks

Same as the other CT– no service and the only sample is a bright ugly orange. Terrible place.

The first thing I look for in a shirt, it’s quality. So when I see ads for shirts (4) for $ 200 and its from a quality London tailor, it gets me fist bumpin’!
Go Charles, Go Charles! Go go, Go Charles (Sorry, It’s a Hamptons thing)
Out of all the UK tailors, this is the shirt brand James Bond would wear. (4) for $ 200 is a good deal. Think about it, if your a mindless nube and bought a shirt off the rack at Macy’s, you’re spending $ 50 bucks
Now Unilocalers have been emailing me about my review for Camicissima on Madison ave. The shirts I buy there are great, I never had buttons fall off or the material fray.
My Charles Tyrwhill shits?
Rock solid. The feel is all quality and the fit? Now mind you, we’re talkin’ Cup o Tea England! Don’t think those blokes only have bad teeth, They stay rail thin from eating cucumber sandwiches. Their shirts start off slim. Now, I would love to have a nice Burberry raincoat. Their XL raincoat is made for Mick Jagger, it’s so thin and slim cut.
Hey England?! You wanna sell to Americans, we invented a new cut, «Athletic cut».
(This is an Oxymoron, we need room for our spare tire)
BillySalts in NYC? After stopping for coffee and a cookie at 3pm for 20 years, my shape isn’t what I say «rail thin» but lets say «Clemenza» from The Godfather might be in my future when I retire.
I walk into a nice looking store. Mind you, its not as large as a Thomas Pink store (Again, another UK brand) but they have a nice selection. A grab a nice purple tinted work shirt as well as a dark blue casual XL shirt without trying it on. I get home and the XL shirt is tight? What the eff? Do they do push ups in England? What type of UK size is XL if they think their XL model is Robert Patterson?
I call their website, which is a trip! OMG, wanna have a good time? After a Friday night drinking bash, call them just to chat. Their message says: For customer service, press one, for anything else, two. Anything else? How about making your XL shirts larger ya hosers! USA USA USA!
Anyhoo, a nice lady gets on the phone and we start chatting. She explains to me the sizing cuts and recommends a different shirt, I could order online or go to the store and pick the new shirt. Well thank HUEW Moneypenny!
Great shirts, great sales and outstanding customer service.
The name is Salts. BillySalts

Of all the Charles Tyrwhitt stores in NYC, this is the smallest. I like it for the convenience but often rely on the online experience or other locations to shop. During sale season, there are some pretty great deals to be had so it’s definitely worth stopping by. Above all, the customer service here is excellent (in terms of in-​store experience, online transaction assistance, returns etc.). Drop by and sign up for their mailing list and get a $ 20 gift certificate (no minimum). In terms of style, I think this features more conservative work attire than some other stores I shop at but it’s still in the rotation of stores I browse every so often.