CiCi Beauty Spa

Cici had relocated from across the street to the now New Land Plaza, second floor of some rundown shopping mall, with barely any store presence. Their business reflects the appearance of the exhausting plaza, INSERT TUMBLEWEEDS, I’d be lucky if I run into another patron exiting the place.
The aestheticians at their previous location were all pretty good, hence I never really had to pick out a favorite. However, since the relocation, it’s been a hit-​or-​miss. They have a huge turn-​over rate with their new employees, and recently I walked in for my usual laser hair removal treatment to a storefront with all three of them (receptionist, Fei, and new girl) on their phones, wasting their life away. The receptionist had asked me to repeat myself (name DOB) three times before she eventually opened up my file, smh. She then proceed to tell Fei who was sitting a few seats behind her to take me in, Fei (still busy on her phone) shoved the job to the new girl. New girl, obviously in distraught zapped me without even icing first. I was in so much pain, I insisted that she stop. Receptionist comes running in to check up on me, the trainee was apologetic and honestly I didn’t think it was her fault, I just felt that poor girl was not properly trained. When I was done, the new girl and the receptionist continues to apologize, however Fei was still on her phone.
I came back for a visit again yesterday, no sight of the new trainee from last visit, but Fei gave me the treatment. I missed Flora, who used to work here. I never had any complaints with her.
It’s worth mentioning that this spa offers packages for unlimited laser hair removal treatments, which is great considering how my hair is still growing after patronizing them for 6 years. Though I might not be paying for my laser hair removal treatments anymore, I always tip generously, more than I think some of these girls really deserve, but its their livelihood.
Despite the spa being pushy on selling services and treatments to their clients, I really don’t think this place is all that bad. Proper management could potentially solve a lot of the aforementioned problems.
I just get the impression that the aestheticians and staff at this location has just gone unsupervised for too long.