Cohen’s Fashion Optical

Lets start off with how i came in just for adjustment and BOOM left with a amazing super affordable pair of Tom fords!!! i am very happy and thankful for all the help i recieved at this location. The minute you walk in you are not only greeted with many smiles and a yummy scent of chocolate from a candle (can you say amen) but a very funny and more than friendly staff i kid you not i been to manyyy opticals and this one has the best selection and affordable pricing! I will be returning great job miss Cristy and crew !!!

Sooo wish I could give this place 0 stars!
First the store; it’s dirty, dingy, disgusting. Like, c’mon, there was trash accumulated in the corners! And I don’t just mean dust or dirt. I’m talking food wrappers and empty bottles. The seating is stained (I refused to sit). Even worse, the smell! It was like something died in there. Hey, people who work there — y’all don’t smell that?! How can you be a retailer operating on 5^th Avenue with such terrible store conditions?!
The staff is painfully incompetent. The associate I spoke to tried tell me I only had a $ 190 frame allowance through my insurance when I already knew it was $ 250. I had to call my insurance’s customer service on MY phone and have the rep verify the info to the associate! Why am I doing YOUR job?! And once it was finally confirmed, he immediately stopped helping me because I wanted a pair within the $ 250 allowance (Cohen’s frames are priced ridonkulously expensive). Who’s really going to pay $ 300+ for RayBans?! «Not I,» said the cat. It should come as no surprise I didn’t purchase anything from these morons. I found and purchased frames at Eye D Vision Optical instead. A great little spot in Brooklyn!

I made a 2:30 appointment. At 3 pm they took someone else who also had a 2:30 appt. I arrived at the store before this person. When asked why they took her first, they told me it was because she had made her appointment first.
Point is they book multiple appointments at the same time, but they only have one optometrist. They obviously can’t take 2 people at the same time. If you enjoy waiting an hour for an eye exam, come here. If not, find a place that is respectful of your time.

I went their this Sunday and was very please and happy with the customer service. I was very happy with their prices and selection of frames. I will continue being a loyal customer

It’s been a week since I came to the store to get two pairs of glasses. My emails have been ignored for the past couple of days as I made follow up
On the status of a refund for a year supply of contacts and also my glasses. I’ll write a more thorough review after I hear from you guys but so far it has been a very Disappointing experience.
I finally got the refund a couple of days ago.
But to be honest I will not return to this place nor recommend it to my husband who happens to be also a loyal customer. It was just really a bad experience as a whole. I came in there saw a man storming out yelling he was being ripped off. That was supposed to be the cue for me to gtfo, but I didn’t. Having done business with them in the past gave me confidence they would respect me as a client and not strong arm me into getting deals I wasn’t interested in, but sadly I was just really disappointed.
I was willing to pay 400 plus dollars for a pair of nice glasses and even the lens but somehow they had to strong arm me to get a year supply of contacts. Common sense will tell you if I have two pairs of glasses what gave them the impression I will wear contacts everyday for a year? To make matters worse not once did the manager apologize for the confusion and inconvenience I experienced. I received
A not so friendly email from them after I pointed out that There is no way that the glasses were on sale or was discounted because of the additional contacts because I’ve seen those glasses elsewhere and they are more than a hundred dollars less. Online they’re
Even less than half of the supposed «discounted» price at Cohen’s. He went on to claim what I’ve seen may have
Been fake. Oh really so LensCrafters sells fake glasses huh? Anyway I asked him to send me the original paperwork I signed and when he did that’s when he realized where the confusion was. He said he would’ve been confused too because the original handwritten receipt does show the «discounted» price of the glasses.
So to make the story short I got the original price of the glasses, a free pair with the mandatory expensive light lenses which all rang up to over a thousand dollars. I wasn’t able to use my insurance which sadly I only found out after they already rang up the price and said the promo doesn’t allow use of insurance which is stupid. I didn’t get a vision plan to not be able to use at a time like this.
They also didn’t call me when the glasses wre ready. I had to do the follow up myself. This is the worst company I’ve ever dealt with considering how much money they charged me for a bogo promotion. I will not come back and although I promised I will edit my review I certainly did and that was to tell the truth. Sorry guys but you don’t know how to treat customers right. Not only was it a rip off, your service sucks. I wish I can take down that one star too.

I needed an eye exam for my contact lenses and, of course, I returned to Cohen’s Fashion Optical on 14^th Street and Fifth Avenue where I had a great experience in the past. My visit this time was similarly rewarding. I was half an hour early for my appointment, but was seen on the spot. There was some trouble with my health insurance (I believe I should have brought a voucher of some kind, which I had forgotten), but I was accommodated regardless; I was only charged half the price for the examination. Love this place and still highly recommend it. There is nothing better when a merchant consistently provides excellent service. Bravo, guys!

My experience at this location began fine in 2014; however, in 2015 a conflict arose that caused me to contact a mediator to help solve the problem. After the outside agency got involved I was contacted by the District Manager, Sofia, who after hearing what I desired by inquiring of the details associated with my desire, was able to accommodate me without putting me at any deficit. As a matter of fact, it ended as a win-​win situation. I was informed that the staff, who made a decision which he should have passed upward, no longer works at that location.

Good experience. Optometry shops can be hit or miss with hidden costs, upsells, etc. But this was good experience. I wanted an eye exam and a new contact scrip and that’s all. And that’s what I got. Hector is super friendly and helpful. He checked my insurance. Total cost was $ 45 with United Health Care (medical not vision). I was seen within 15 minutes and out the door 25 minutes later. Doctor (chinese I think, didn’t catch his name) was great. Spent a lot of time with me. Was very thorough and pleasant.

I ordered contacts 15 days ago and they are still not ready. They keep pushing back the day when they think the contacts will be ready. I have never experienced such horrible service at any of the other Cohen’s locations.

I ordered glasses here and got them next day. and for BOGO. Awesome price, awesome frames, awesome place

Great service! I was in desperate need of emergency contacts and had to get an exam as soon as possible. Jonathan was very accommodating and I was able to be seen within an hour. The optometrist was friendly, and knowledgeable. It was also nice to see that the staff has a good rapport with their customers; I saw a lot of people who were obviously long time clients.

Hector is the man! I have had 3 different prescriptions filled here. Hector and the rest of the staff are very helpful. This is my spot.

Jonathan was incredibly helpful when I needed help with my glasses! Since they were my first pair and my first time wearing glasses, I was still getting used to them. They were only about 3 months old and already felt slightly un-​even and too weak of a prescription. So, every time I was near an eyeglass store I would bring them in for a second and third opinion etc. Most stores turned me away because I didn’t buy them there, and fearful of breaking them. So after about three different stores with no luck, I decided to bring them back here; totally the best decision!!! Within two minutes Jonathan helped me… My glasses are now straight, and clean and I was offered another eye exam to look at the prescription at the same $ 20 price, though I no longer had eye-​medical insurance. Excellent customer service, I will definitely be back!

I have used Cohen’s in Union square for years and have always had a good experience.
I recently had an issues with my lens and it was resolved with a professional manner.

Nice optometrist and decent service. I can’t get too excited because I ended up having to get glasses but that’s not their fault :)

I don’t know a lot about buying glasses but it wasn’t that bad of a experience.
There was a pretty long wait to get a eye exam with people having appointments 30−45mins before actually being seen.
Salesmen were a little pushy but if you have a little backbone you will be fine.
Got a discount on my second pair which was pretty forced but im glad I did.

What a waste. Arrived on time for a 5PM appointment scheduled on the Cohen’s website and waited and waited and waited for over an hour and still haven’t been seen. Appointments mean nothing at this location. Do not make an appointment here if you value your time. Ugh.

This Cohen’s location is the Worse Worse Worse place to get an eye-​exam or glasses or contacts. The staff is extremely rude. They acted as if they don’t want/​need your business. I made a 10:30am appointment. I arrived a few minutes early to check in, there were 3 staff standing around the counter chatting turned around to tell me that I need to wait until they finish their conversation. And then I had to wait for over 20 minutes before they call me in. Additionally, I called 2 days later to check if my glasses were ready. Their respond were «if we didn’t call you then obviously it’s not ready». What kind of customer service is that? No wonder why they keep running promotions because they can’t get existing customers to return back to the store.

Let me start by saying that I had used Cohens Optical in the past, (at a different location), and it was a negative experience overall. But insurance being insurance, you go where your glasses are covered.
We found this location and decided to give the chain another chance. I am SO glad that we did! Making our appointments was a breeze. In fact, we had to change the time
More than once due to a family emergency and the staff was so kind and accommodating.
The eye exams were thorough and the choice of frames was great. We had a really positive experience and will absolutely return to this location. We’ll also recommend it to our family & friends.

Great experience at this store!
I had bought a coupon from Amazon Local, 35 $ for an eye exam with a 200 $ credit on glasses. As soon as I walked into the store (2 W14th Street, Union Square), I was greeted by a very friendly, helpful employee who refered me to the appropriate representative. He, in turn, explained to me how the voucher works and when he saw a little discomfort on my side regarding the high prices, he immediately suggested that I should try another store from the same company which, he said, has cheaper options. Very honest, professional and highly appreciated ‘gesture‘!
Wide selection of frames but quite pricey.