Courtyard New York Manhattan/Times Square

Pleasantly surprised
Loved the place and the food area in the lobby.
All staff was friendly for New York this was great.
Clean rooms, great location, I’ll be back.

I was so thoroughly impressed with this Courtyard! I reached out to them before our stay to tell them about the reason we were coming to the city… It was my sister’s 25^th birthday and we had always wanted to visit but it was our first time. I called when our plane landed to see if we could get an early check-​in (we arrived at the hotel at 9:30am) and they had our room ready when we got there. Not only that, for my sister’s birthday, they surprised her with balloons, a bottle of wine, cheese and crackers, and a card. It was very surprising and thoughtful.
Every time we got back from our day out, we were greeted with smiles and ‘welcome back!’…it may not seem like a lot but the extra warmth was greatly appreciated.
The ONLY thing I would like to mention that was less than incredible was that the room did not get very cool. I like sleeping in a chilly room and the a/​c didn’t provide that at all. Instead of complaining, we just dealt with it though. We had a beautiful view of the Empire State Building from the 28^th floor — room 2801!

Greatest value for your money. I love the location near Bryant Park and Times Square. Stayed here twice so far.

Looking at it from the outside it kind of looked dumpy (they are remodeling it), but wow it was really nice inside. The staff is amazing. There is a gentleman there at the front desk. I think his name is George? What a professional guy. He was so helpful and we were impressed when he was dealing with a difficult guest. VERY impressive. Anyway. Loved that they have a breakfast/​food area SOHO. It is in a great location. Stores (Walgreens and other small shops) where you can get reasonably priced beverages, snacks, etc. That saved us a ton of money. Our room was facing some designers/​fabric company because I could see the clothes. Honestly, it was pretty cool. The hotel is located in the fabric district. So cool. It is close to the subway and so many things. At night, it keeps going and I felt revived at 9pm standing out in Times Square. Really glad we stayed there. The room was clean and the cleaning staff did a GREAT job. As always, you get a pin cushion for a vanity in the bathroom, I just kept all my stuff in the bags. The shower was ok. The shower head was old and the water pressure was not great, but it did the job. Loved the mirror on the wall and the quality of the hair dryer. Wish they both were in better shape, but again, they did the job. Everything else was GREAT. Would stay there again. :)

Perfect location for downtown trip. Near to Bryant Park, restaurants, bars and subway. Clean and the staff very kind.

Took my son, his friend & my sister to NY to celebrate my sons 15^th birthday this past weekend (04÷28÷16). My cousin works for Marriott so we were able to use his friends & family discount which is great since NY hotels can be pretty expensive. I chose this hotel because of it’s location in Time Square. I decided to use their valet parking which I was told was $ 52 a night which was fine as I knew we would be walking & cabbing everywhere. I was instructed that when we checked out just to give them 30 mins to bring the car back as they were located off site. When we checked into our room it was small, the draws to the dressers wouldn’t stay shut so we kept hitting it every time we walked by, view was horrible, elevator was slow but we just ran up and down the 11 flights of stairs. All of this was okay & manageable. I understood it’s NY and I knew we would be out a lot and only be in the hotel to sleep.
My rating is mainly for the gentleman at the front desk yesterday when we checked out (Sunday May 01, 2016) at 9am. It was raining in NY this morning and I wanted to get on the road. I gave this gentleman our key cards to the room and my stub to get my vehicle from valet. Very rudely this man tells me we have to walk to go get my car, I calmly tell him that I paid for the valet parking. Doesn’t that mean you guys bring me my car? He continues to tell me that the roads are close because of a bike marathon and if I wanted to wait for my car that it would take hours — Again FINE IT’S NY…
I ask how far is the garage as… it’s raining and we have all our luggage. He begins to ramble directions like we’re wasting his time and at this point I’m getting frustrated. because there was no «customer service» coming from this gentleman he wasn’t even trying to be accommodating or helpful in any way he was just being straight RUDE.
I asked him to write the directions down for me which he scribbled on a note pad and I take. I tell him how inconvenient this is as I’m paying over $ 150 for valet parking yet I’m hauling my luggage in the rain to get my car. I also suggest to him that in the future the hotel may want to let their guest know this or at least call the day before checkout that way I could have prepared accordingly. His response to my suggestion is «I hope you enjoyed your discount». What because I used a discount I don’t deserve polite customer service???
I will never stay at this hotel ever again! I can deal with a lot of hiccups but I can’t deal with rude customer service.

Heater or aircon, one of those were running loud all night long. Very strange system, I think.
Good view like almost any other hotels in NYC. The room was not big, bathroom also cozy small. Good location, not far from Public library and all. Starbucks is next door. that was cool.

Something always scares me of a hotel that rights the same canned message replay back to a Unilocal reviewer. I would think they would privately email someone (especially about the review concerning bed bugs) but instead this Courtyard Marriott responds to Unilocal reviewers. Please don’t respond to me.
I used Marriott points. Could have used them anywhere in the city but chose this one for two nights over St Paddys Day. I have stayed all around this location but never at this Marrriott. Not sure If I’d come back to this Courtyard, we’ll see what the management says to me in a private email.
Drive up, no valet but they tell you to leave the car out front and give them the key and they’ll take care of it. The website say 52 and 62 respectively for small cars and large cars. No mention of SUV. My car is classified as a SUV but is a small car, not a suburban or escalade but a small car. Not a prius size but a small, let’s say «crossover».” $ 62.” But it’s not an SUV. «$ 62». Then screw you, I’ll park it down the street, literally 1 block down for $ 51 a day. So now you’ve pissed me off, you’ve pissed off my good mood for an extra $ 11 a night and for not listening to the customer. I’d never leave my car out front to wait for your people to drive it to the garage I used 1 block away.
The room was fine. Little wear and tear here and there but it was fine. I overlooked the front… nevermind. the room was fine. Wi Fi sucks! Elevator sucks! The TV in the room was set to a dim setting so it was dark and I couldn’t get into the TV controls to brighten up the screen. The wi fi sucked. did I tell you that already?
People were really nice except for the guy in Nosh that felt like everyone should know already… but he was just a frustrated south pole elf. The happy hour was a nice twist. But nobody at check in told you about it and it was ok to nibble before dinner.
Theres a Residence Inn right up the street. Another Marriott or two within 5 blocks… I just kinda feel ripped off with my points when staying at this hotel.

Perfect location in Times Square. Near subways, food, bars, sight seeing… prime location. Staff are so friendly and helpful. The hotel is spotless!

Great hotel in perfect location. Nice rooms, a little small, but perfect for 1 or 2. Love the the café in lobby for quick easy to go items. Beer/​wine also available. Great service and staff.

It’s modern and my room was actually a good size. It was pretty clean with the exception of a spiderweb up in the corner of the room that I didn’t notice until we were getting ready to leave. The staff was very friendly. The elevator was slow. I’d stay here again.

Always clean, friendly staff, easy walking to Bryant Park & Times Square great value for the Times Square area. Always my first choice of hotels to stay at when in NY.

Our reservation was in order when we checked in and our room ready. The elevators are extremely slow. TV in good working order. The sleep comfort was not great. Our beds were way too hard. Also our clock was not set correctly and we couldn’t adjust it ourselves. Maintenance needed to called.
Biggest gripe though was although the concierge was very friendly her advice/​directions were consistently wrong. For example we asked what train to take to get to the Natural History Museum. Her directions were simple and straightforward. Unfortunately she failed to know that the easy way closed. That train was under maintenance. It was closed the entire weekend. They should have known that. She provided other wrong advice as well but always with the best of intentions. If you are in town to see some shows (which we were) this hotel is very reasonably priced and nicely located.
We checked out early on a Sunday morning. We almost got scammed by a limo driver outside that said that he worked for the hotel. When we checked with the front desk he was unable to confirm or deny it. They should figure out what is going on at their front door and protect their guests.

The rooms were a little small but they were clean and very nice. The customer service was also impeccable. Mike at the front desk was very kind and was willing to go out of his way to do whatever we needed. I would certainly stay there again.

The hotel was very comfortable. Perfect location for reaching tourist and other places while on your trip to the city. Very nice rooms and wonderful beds, quiet and relaxing nights sleep. Friendly and courteous staff and front desk folks. Nice lighting in the rooms and new bathrooms with beautiful walk in showers. Worth a stay…

I would rate this place higher but they have BED BUGS *see pictures. We stayed during Thanksgiving week, so no they cannot be mosquitoes. Otherwise, the staff are helpful and the lobby is clean. They don’t offer any free coffee or toast breakfast like other times sq hotels do. An annoying thing was every morning a cleaning lady would stomp around and get her cart ready, which is fine she needs to do her job. But she would always sit and chat so loud for a good 30 minutes. We stayed here for 8 days and this happened every day. I’m a deep sleeper but there was yelling and arguing which always woke me up. Clean bathrooms though, and decent tv.

First off: parking pulling up to hotel is a nightmare. Even better when not one single valet is there to great you. Bush league at best. This is Manhattan and you are getting premium pricing. Weak. Checkin is slow and not much attention given to service. If it wasn’t for us having ticket to show I would have cancelled all 3 rooms at this point

Hubby and I planned a one night stay at the Marriott after being in the City that evening for a dinner and show, since we did not want to take such a long drive back home that night. Well it was the right choice, this Courtyard by Marriott in Times Square South could not be any better. The service received was excellent, the rooms were really well appointed, all areas of the Hotel we can say were spotless, The location is indeed terrific. Granted the nightly rate was a bit stiff but I guess you always have to pay for what you get. The only drawback is that we wish that breakfast was included in the price it would have made a huge difference. To top it all Hubby and I took a stroll in Bryant Park which made our evening even more Romantic. Keep also in mind that Valet parking is extremely expensive so if possible leave your vehicle at home and use public transportation.

Hotel is very modern inside and they have decent sized rooms for NYC. I was impressed actually with how clean and nice everything was inside, hopefully it will stay that way. The location of this place is great also, it is right next to Bryant Park and the NYC Public Library, both are great places to stop at.
My only complaint about the hotel was the valet parking, there was no sign outside telling me I had to bring my keys into the front desk for starters, but when I picked up the car it smelled like cheap cologne, like a lot, I don’t know if the guy was spraying himself with it in my car, or had just bathed in it, but it was all over the seat belt. I literally stopped at a rest stop to get a wet paper towel to try to get rid of it on the way back, it was that bad!

Huge disappointment! First of all, to charge $ 550/​night for a regular hotel room is simply a rip-​off. I have stayed at very nice Marriott Courtyard hotels around the country for a fraction of that price. Fortunately, through the tradeshow I was attending, I got a discount down to $ 349. Still, at the end of the day it was $ 400/​night (total bill for hotel only for 2 nights was $ 807). For this price, I should have a great room, a nice breakfast, and a quiet night’s sleep each night. I got none of that!
When I entered my room, the mini-​refrigerator had a compressor motor that was buzzing. I sat down on the bed, only to hear the sound of squeaky springs in the mattress. I tried the 2^nd bed and go the same thing. I could feel the springs through the mattress. simply pathetic.
When I arrived, I was thirsty — usually there are a couple of complimentary water bottles waiting for me in my room. here, despite the $ 400/​night charge, there was nothing. Not even a mini-​bar. I figured that I would get a glass of water from the bathroom sink. hmm, no glass — just plastic cups, wrapped in plastic bags. Gee, for $ 400/​night you couldn’t even manage to have a glass in the room? Also, every time the A/​C system would come on, it would make a popping noise — try sleeping with that going on and off.
The first night was maddening. The street noise was so loud, that I could not sleep. seriously all night. I got up the next morning completely exhausted from a night of — — starting to doze off when. beep beep! Honk honk! Windows need seriously thicker glass. Apparently there were rooms that were not facing the traffic. I got one of the rooms that was facing traffic.
The 2^nd night I finally just unplugged the mini-​fridge so that I wouldn’t have to listen to the buzzing noise all night long. Still, traffic noise kept me us. They should hand-​out free earplugs to guests when they check-​in.
Also, I find it hard to believe that they don’t have a real restaurant in this hotel. I can only eat a gluten-​free diet, and I need protein. I asked if I could get a breakfast with eggs and sausage, they said that they only have pre-​made sandwiches. In desperation, I purchased one, thinking that I could take out the contents and leave the bread. what I got was a previously frozen sandwich that was over-​cooked in a microwave. There was this fake cheese sauce all over the bread and the ham and eggs inside the bun were almost non-​existent. I got a fruit cup that had spoiled melon in it. I got that tingly feeling when tasting it. finally threw it away, walked-​out, and went down the street to a real restaurant for breakfast.
I tried using the fitness center. a few machines, some free weights, and a TV. After using the free weights, I wanted to get on the elliptical machine and watch some TV. couldn’t do that, as there was no remote control in the room, and I could not find any controls directly on the TV monitor. No attendant to help.
Lastly, the 2^nd night there were people smoking marijuana just down the hall from me. It started bothering my asthma, as the hallway was filling-​up with smoke. I was surprised that the fire alarm didn’t go-​off. Interestingly, the hotel management had no monitoring of a hallway full of pot smoke.
A premium price on a hotel should mean a premium lodging and dining experience. However the Marriott Courtyard New York Manhattan/​Times Square provides nothing premium, with very poor accommodations for an over-​inflated price.