CP advanced Imaging

For someone who’s super clumsy and quite prone to injuring herself while traveling, I believe I unfortunately end up in doctors offices for all sorts of tests and scan way more than the average person.
Hence, I thought that I’d put in my 2 cents on this spot if it helps the next injured soul decide on where to get their X-​ray.
Not disagreeing on what could be interpreted as rudeness with the nurses here, I thought similarly when I can here initially. But after having been to several different places for both X-​rays and MRI scans over the years, I can say this place hands down is the best. The nurses and doctors are the most efficient I’ve come across, with a no-​nonsense attitude when it comes to doing their job. And while the process of booking an appointment may put some people off (I did say no-​nonsense lol…) they’ve been the most caring and supportive place I’ve been to when it came to the actual test procedures (I was scared to death of my first MRI) and compared to some other places where the doctors treat you as just another number (yes… Majority of places I’ve come across in NY sadly), I would highly recommend this place if you want more humanity and efficiency in your healthcare.

Came here for standard X-​rays because my doctor was in the neighborhood. After waiting 40 minutes they told me they didn’t take my insurance when the doctor told me they did. They took the form which clearly stated what insurance I had, but they never asked me for my card until I was there 40 minutes waiting. I didn’t stay.
After reading all the horrible comments I shouldn’t be surprised.

I wish there is a 0 star or negative option. I made an appt for 1pm and didn’t get to see the doc until 3:45 after complaining 7 times. All I was told was «oh someone called out today so we are backed up. Just wait. What a waste of time.
I have insurance and I’m sure they will charge up my insurance like crazy but they still asked for a close to $ 300 copay for a 20 minute ultrasound! I have been to places way cheaper in 5^th ave with receptionist that actually smiles when they greet their patients. Unprofessional and a serious mess. I left a complaint but I’m sure it would never get to the management. I even researched what is the way to file a formal complaint and to whom!
When my doc referred CP I told him i would like to go somewhere else because my experience two years ago there was horrible. He said he wanted me to go there because cp had my previous records. I hope all the doc in Chinatown would read this and stop referring business to CP, they really do not deserve to profit off patients and charging insurances hefty prices for shitty service. I knew I should’ve stuck to park ave radiology.
Btw when I asked to speak with management regarding a complaint a Chinese girl receptionist who dyed her hair blonde rolled her eyes — the disrespect, unprofessionalism is just disgusting. Please don’t put people like that on your front desk! Unbelievable!

This place is forever waiting… Doesn’t matter if you have an appointment. I just don’t see the point of making an appointment if I still need to wait for two hours every time… Staffs that work there are cold and impersonal, and somehow share a common bitchy attitude, perhaps bad place to work? I understand that it could be stressful dealing with some tough customers, but that’s not an excuse to treat everyone else badly, like the other review implied. Anyway, if you have a better alternative, stay away from this place

DO NOT MAKE AN APPOINTMENT HERE!
I wish I can give this place a –10 Stars, if I can.
I worked with medical offices and I can guarantee you, you can go to other places to get your scans as long as they take your insurance.
I called to try to schedule an appointment, got transferred three times.
Was told to hold on every freaking second.
Was told to give me the patients name over and over again.
Was told to give me a reason why the patient is coming to their office.
If you want medical offices to refer patients back to your office, you better start training your receptionist. Make sure they’re approachable and don’t give your patients a fudging attitude.
Otherwise, this place can go suck it.
Save yourself and go to a friendlier place.
P.S, even if you make an appointment, be prepared to wait at least three hours.

Wow. This is a pretty terrible place and I didn’t even come here yet. Just called to make an appointment and I was transferred at least twice. They made me repeat my procedure like 3 times. The lady asked me if I had come here before and I said I may have. She said I cannot find your name. and I’m like ok so just add me then. I have no patience for this place. Sorry.

Look out for the bitch on the 2^nd floor. unfortunately i did not get her name technicians were nice .some were not. They treat even the ederly patients like animals. I was 2 hours early for my appt i gave thwm the paper that was given to me by my doctor. The 3^rd floor techs sent me to the second floor to the ultrasound. Since they only had 2 techs on the 3^rd floor go figure! They handed me back the paper and on the paper they wrote ” will not leave” wow! Thats how u treat patients.

Called for some inquiry, the lady that talked to me over the phone was just not happy with her job, has no passion for helping customers or patients. Will not go there if I don’t have to.

Please treat me like a nobody.
Please treat the elder non-​English speaking seniors like dirt.
Please make me wait a long, long time even when I have an appointment.
Please do stop speaking to me because you decided to run out lunch.
Please not response and keep looking down when I asked a question.
Please response with rudeness and bitchy tones.
Please keep the place as messy as possible so my friend will go somewhere else.
Please give kickbacks to all the doctors that refer patients to you.
Please make me paid a co-​payment when I don’t have one.
Please take a long time to return my co-​payment that you didn’t deserve one in the first place.
Please ask me to change into the cheap paper gown that does not close in the back and ask me to go sit in the waiting room again. (This was the worst!)
Please keep up the bad work!
I feel sorry for all the people that does not have any other option but here.

Went to get a few ct scan done, appt 12pm and was told to be there a hour early. So got there before 11 and drink the barium and wait for a hour for the barium to go to the intestine. So went was call to go in and change and wait for another 20mins to be scan. So the technician told me to come outside and wait for the cd. So i ask the reception can i eat? She said yes, u only wait for the cd. So i ate. After another 20 mins, the reception said «u not done, u can’t go. I told her «u guys said i can go and can eat.» She went to ask the technician and said u can eat… just one part… we need to scan. The barium didnt went to the intestine. What a bullshit. Why dont u guys just tell me… u guys miss to scan that. Ridiculous

I created a Unilocal account because I was treated like shit here!!! And I can’t hold my anger anymore! I wish i could give them zero star. the third floor receptionist named Hong had the worst attitude I have seen. She was not only rude and disrespectful. She was also a condescending imbecile. She asked me to sign paper work without explanation of what I was signing. She never made any eye contact, just sat at computer and speak to me while staring down. She also walked away when I try to ask her questions regarding insurance and appointment time. She gives CP a terrible image and I will not be returning here. P. S make sure you have at least 3 hours set aside for appointments there because that’s how long the wait is.

Long asss WAIT. Rude counter ladies talking shit in english behind my back thinking I’m a fob heh NOT. Took hours to leave: c I don’t think anyone want to come here unleast you really really really really really need to come here

friendly staff, and clean facility
I called in cp advanced imaging to make an appointment for my mri of my ankle but I was placed on hold and was transferred. A few minutes later, a worker named Jennifer picked up my call and was able to make me my appointment. From asking me for my information (Name, DOB, doctor’s name, insurance etc) to finding an appointment that fit my schedule was easy. She explained to me in details what is needed from me to have this exam done, one of which is a pre authorization. I had the authorization number but the only problem was that the site was incorrect. I have called my insurance to have it changed and thought it would be correct but she told me it wasnt correct but to not worry about it cause she will call in to fix it. She also reminded me what I needed to bring in upon arrival of my appt.
The day before my appointment, they gave me a call to remind me of my appointment time and also about my co payment. Upon arrival, I was greeted and registered for my mri I was then asked to change into a gown for my exam, which I didnt understand since it’s just my ankle being scanned, but they explained to me why it’s needed that all patients changes. I was given a locker to lock up all of my belongings which is good except I wish theit lockers were better. After my exam, they gave me a CD and explained to me that this CD contains imagings of my scan that I can give it to my doctor to view and the report will be sent directly to my doctor.
Overall my experience with cp advanced imaging was great and I would most likely come back in the future if needed.

Due to new found severe health issues I was referred and instructed for a MRI exam. Scheduling an appointment as a first-​timer was a ordeal with the amount of paperwork to complete, in conjunction, with the aggravating hurdles of O DUMMY healthcare. Staff thoroughly instructed patients in full detail of what to bring on the date of the appointment: all receipts from doctor’s office to meet insurance deductible, insurance card, and doctor’s referral. They also gave a written instruction in both Chinese and English of what to do the morning of the radiology exam (i.e. to eat or not to eat, do not urine 1 hour before, do or do not take medications, et al) which is very informative as a first timer MRI patient.
CP Imaging is a full service radiology center with lots of equipment, several waiting rooms, changing rooms. Warning: This is not Disney World where it is all fun and enjoyment as there are numerous HUGE MRI and other radiation equipment. My overall time totaled enduring three (3) hours from arriving on time, waiting for my name to be called, changing to the hospital gown, waiting again, injection and IV, preparing to go inside the lion’s den, lying on the bed, performing the MRI, checkout, payment, and picking-​up my CD. No doctors are present and they do not exist at CP Imaging. A Radiology Technician is present for setup, perform the actual exam, removal of injection contrast dye, downloading image on CD, and discharge. The woman kept jerking the bed as I was inside the extremely enclosed, small confined claustrophobic space. For people who never endured any form of radiation MRI, mammogram– note the machine is extremely loud, clanking noises while the technician operates– bigger and deafening louder than my company’s Indigo 5500 digital printing press. Industrial ear protection is put on me which this also serves as a guide for instructions as when to hold your breath and when to breathe. I received a emergency call button should I encounter a problem because once inside the technician cannot hear you and there is no communication with the outside world. No music. The only sound emitted is the MRI machine. I was inside the lion’s den lying on the narrow thin bed for forty five (45) long haul minutes. My body was stiff and I closed my eyes during the whole ordeal reciting «The Lord’s Prayer» and «Hail Mary’s» repeatedly out of fear and great anxiety. I had a reaction to the Contrast MRI dye with a massive blaring headache and rash on my arm where the injection was located.
There are free lockers for patients to place personal belongings, or have a friend/​love one to safe keep your personal belongings. Facilities are plenty and clean with the look of a cookie cutter hospital setting. The technician assisted me to physically rise from the bed. Credit cards is only accepted when one’s bill is $ 40.00 and above.

My aunt did mammography and she waited over two hour. Crazy.
7.12.14 update, just heard from a friend that her friend went for ultrasound n the technician use his arm to pressed on her breast. Not sure if he did it on purpose. Be careful, ladies!