Deanna Howard, MD

I have seen Dr. Howard for many yrs and yesterday, I had an awful experience w one of her employees. I did not have my insurance card on me and they told me that, I was no longer active. I admittedly called insurance and asked if they wanted to get on the phone (they refused) to show that I was still active. While on the phone, I gave the office my policy number and insurance also faxed over a eligibility form that show I was active and the date I was. The one employee told me that it still was NOT good enough. I told her that I would call insurance again and have them send something else. She told me, in a VERY VERY NASTY AND LOUD TONE in front of other patients that she had NO TIME for it. She had been rude to me from the start but I tried to overlook it. I asked her, why are you being so rude to me? Her response, again in a loud voice was, I am NOT entertaining that with an answer. I replied, that I have been coming here for yrs and will not ever come back. She yells, I’ve been here 13 months and never saw you. All this happened in front of Dr. Howard and at NO moment did she tell her employee that she was rude. I reported this incident to my insurance company and I hope that it gets handled. Please, take in mind that they knew I was suffering from an emergency and still didn’t care. I went to the ER later that night and found out what was wrong and will be seeing a specialist tomorrow morning. In all my yrs of going to doctors, I have never been treated so bad. This was at her Livingston, NJ office. I wish I knew the ladies name but I do not.