Decor Planet

This place is a joke. And can’t be a real business. Or their business must be other than what they’re selling in the store. Both sales people we dealt with were pleasant enough on the surface but after two in store visits and promises to get us information on products and services we were interested in purchasing, we never received any return phone calls. We had to search for other solutions as we were in a time crunch. Fortunately other professional suppliers that were extremely responsive and actually wanted our business. Décor Planet did not. Bizarre experience which leads me to believe their business is other than what is in their showroom.

I should have checked the reviews before buying from this store. They have the worst customer service I’ve experienced. The customer rep couldn’t resolve my issue and the rep promised their manager named Latoya will call me back but the manager never called. This happened 5 times in the past 3 weeks.
If you consider buying from this company, you are taking a risk. If you run into an issue with them, the issue will probably not be resolved and you’ll be wasting a lot of your time with no outcome. Do yourself a favor and check out these complaints before doing business with them:

I was able to order a fresca toilet that was ready to ship and I price matched it to get the best price out there.
Vladimir S. made the whole process extremely easy and quick. He was knowledgeable about the item and very friendly and efficient.
I have ordered from Décor Planet before and I look forward to getting more great items from their great selection at prices that I know are the best.

Placed large order — a bit of $ 4k. Items look good and prices OK but that is where the benefit ends. Terrible customer service with no follow up, delivery times way off, «in stock» items out (50% of my order roughly). The follow up time needed to address issues is incredible and unacceptable. Will never use again.

Excellent selection displayed beautifully in the well-​lit, amply stocked Brooklyn showroom. Best of all: Old school, informed, not pushy, helpful customer service. I worked with Vadim, and I walked away a happy customer. Highly recommend.

While pricing appears to be good on the surface, the value of the lost time spent waiting on shipping for items that «say usually ships in 1 to 2 days» has a cost when you are trying to complete a building project. I am still waiting on the replacement of a damaged vanity (it arrived and appeared that a forklift was driven through the vanity) from two weeks ago. I have contacted customer service twice and had to leave voicemails inquiring about the ship date for the replacement, but no one has returned my call. I could kick myself for trying to save a few dollars instead of ordering through a reputable online seller. I feel like an abandoned customer who will be forced to contest the charge with my credit card. Please seek out a reputable online seller who puts service and customer communication and satisfaction as the foundation of their business.

After finally reaching the head of their customer service, the issue was addressed. They sent a replacement vanity, but I certainly was hoping that it didn’t have to come to that and it would take this much of my time and energy to convince them to treat the customer right. Either way, it’s now taken care of.

BUYER BEWARE!!! Do not order anything from this company! I ordered $ 2900 of high quality expensive plumbing supplies for my new bathroom. After taking more 2 weeks to get the products I come home from work to find the box utterly destroyed. There were no packing materials used inside the box to prevent the supplies from getting damaged. Essentially, one of the thermostat controls either fell out of the box or it was never packed. Either way, I had to order another unit and Décor planet just informed me they will not reimburse me for the missing product. Complete crooks! I am in the process of filing a claim to my credit card company. In the meantime I am out $ 950!!!
I will be posting pictures of the damaged box shortly.

The customer support service is virtually non existent. They have very low standards for resolving orders not delivered. Forget about getting someone to respond to your email request. They have a lot to learn about basic communication and customer service. I had to call the owner, main office in Brooklyn 3 times and they never let me talk to the main person in charge.

After purchasing a few vanity sets from this place it turns out
time and poor quality fell short just under 20 months. The faucets
look amazing but the cheap materials soon rusted and seals disintegrated
on every faucet we purchased from Décor Planet. After further inspection
of the faucets, cheap tin/​brass rusted out the inside completely.
The salesman wasn’t surprised when i contacted Décor Planet and
offered to provide a replacement with 10% off of retail. In the end they were
no help and as much as i like the styling of their products the cheap
materials they use are borderline fraud.
Off to buy 4 new Faucets.
As the old saying goes «You cant put lipstick on a pig»

The absolute worst place in the world. We ordered a shower door and received the wrong hardware. They DID NOTHING to remedy this situation. Their customer service is awful and extremely rude. I am now stuck with an $ 800 shower door in the wrong hardware… nice.

Bought 2 Fresca vanity set from them 1yr ago. Delivery was made on time. They’re great quality and best prices. Unbelievable outcome from just simply found them online. $ 1300 purchase was well worth it and they look Beautiful and high end quality.

purchased 3 toto commodes in March 2013. I didn’t get the sales rep Vladimir who is wonderful, honest and consumer friendly. The commodes needed to be returned because they were too small. Before you return any item to Décor make sure you know from the sales rep how they are classifying your merchandise you are returning. In my case Ali told the shipper she would be picking up a vanity. The shipper calls and says she is here to pick up a vanity. I told her she was picking up 3 commodes. The shipper would not pick up the commodes. Eventually I was sending the commodes back with their rma #. Guess what? Décor planet never contacted me, never credited my account when they received the merchandise. They labeled my commodes as a vanity because they save shipping costs as Ali explained to me. So it’s my fault. I do not have the commodes and I do not have a refund or credit or anyone contacting me from Décor planet at this point. Make sure you ask them what classification your merchandise is being returned under, That information affects how much they are going to charge you for that return. Have an attorney ready to review all documents. There are many more clients of Décor OUT there who have had the same experience. No communication, returned products without being refunded.
I have tried so far in vain to defuse this by talking with Vladimir, but he is a Décor Planet employee and needs his job. Time for an attorney. The shipping issue looks so much like deceptive trading practices. When the shipper found out what the real merchandise was she dropped it like a hot potatoe. She left the residence without the commodes. Stay completely away from a sales rep named Aliona. If she picks up the sales line ask for Vladimir.

I have purchased many items from here. They will match or beat prices and have an extensive selection. They are also the same store as Royal Marble

My experience with DecorPlanet was quite pleasant. One of the vanities I’ve purchased had a draw damaged. I spoke with Customer Service and damaged part was replaced in two days

I received a defective faucet. Water shot out in every direction. I disconnected the faucet and bought a replacement at a local hardware store. When I asked to return the faucet. They asked me to send a photo with the water shooting out! What?! I already disconnected it.
They would not refund my money. Told me to read the fine print. I read the fine print. It said that they «reserve the right to not refund money.» Kind of weasly in my view.
I posted a review on their website. Surprise but it was never posted.
The products look nice but dont expect to return defective products. I should also mention that it took a few months to get the faucet. They don’t say anything about the lack of inventory.

Don’t buy from this place, m they only give you seven days to return an item. I had tried to contact them by email with no response and then by the time I called it was past the time and they wouldn’t return an item for me.

Bought a bathroom vanity (Fresca Modello Espresso) — extremely unhappy that the unit I received has a big ugly «FRESCA» name-​brand badge on the front outside of the top drawer, which was not shown in any of the online pictures (and still isn’t). Called to complain and was told that it is a «variation in materials», so it would be subject to 25% restocking fee plus my cost to ship back. How many pieces of furniture in your house have a name brand badge on the front? Don’t buy it unless you are happy advertising in your home for the random Chinese company that manufactured it. It seems the positive reviews I saw occurred before the hood ornament was added. No chance of removing it without damaging the finish (see below).
Quality is less than expected — most of the finish is something shrink-​wrapped onto what I assume is particle board underneath.
Wish I had checked this site or other review sites before ordering — it looks like they filter their site reviews to remove the negative ones — I submitted the same text above to their and I doubt you’ll ever see it.

DO NOT DO BUSINESS WITH THIS COMPANY. ALL OF THEIR PRODUCTS CAN BE FOUND ELSEWHERE. Do a little Googling and you’ll find I’m not the only person with this complaint. Check out the Better Business Bureau as well.
I bought many products from them for 2 bathroom remodels. One of them, a tub/​shower door, ended up being quite poorly designed and leaks water all over my bathroom floor. The gave me the runaround all day, made me take pictures of it, accused me of installing it improperly first (by telling me to do something with a part that was neither provided by the manufacturer nor in the instruction manual– the guy just obviously had NO idea what he was talking about). Then their suggestion was to to start doing a «home-​made» modification and cutting the plastic water barrier strips, which I luckily did not do because it would not have solved the problem.
Ultimately, they DO NOT stand behind their products, have NO intention of refunding or replacing the door with a different one. I’m basically in a fight to the bitter end on a $ 400 door that doesn’t work to begin with. A shower curtain for $ 20 works ten times better. Honestly, totally scummy, dishonest company with ridiculous «policies» that in NO WAY help customers have a good experience. THEY SUCK.

Décor Planet has a great selection and some really innovative and different stuff for your bathroom décor needs. Vanities, sinks, mirrors, etc. Because my folks ordered a bunch of stuff, they gave us free delivery, which was a nice touch. Yes, they have a small inventory, and generally you have to order stuff and wait, but it’s worthwhile if you want something truly unique for your home. Good things come to those who wait!

This place truly has very beautiful furniture and accessories for your bath at very affordable and fair prices. That being said… if you buy from Décor Planet, be sure to check your items VERY CAREFULLY for chips, dents or cracks in the glass. Small stores don’t always have a lot of inventory and you may get stuck with a damaged item that cannot (or will not) be replaced. This happened to us and when we tried to replace the part, they offered to sell us the new part ONLY if we gave them the damaged one. What? I’m paying for a new piece and you want me to give you the old one too? OK — that was bad enough. We get there and the replacement part was also damaged. STILL they wanted us to pay for it as if undamaged. Yes, it was terrible customer service but a lesson well learned about the «bargains» you get from some small businesses.
Again, great stuff but be smart and don’t sign for items unless they are in pristine condition. If you order a set and one of them is damaged — REFUSE BOTH — you may not get the other piece at all. Who knows where these pieces are coming from and if they are still available? After all of this aggravation, our bargain turned out to be not such a bargain after all.
And as for checking out reviews on a company’s website… not always legit. The first reviewer of this company here on Unilocal actually worked there at the time — LOL!
U P D A T E: Re the owner’s response below, our order was for NEW pieces, not showroom «as is» items. More importantly, the delivery guy is just dropping boxed items off the truck, OUTSIDE your apartment building (he wouldn’t go upstairs) and the inside glass shelving was bubble wrapped and taped — it would have taken forever to check each piece. Still, make sure you check your items with a fine toothed comb BEFORE you sign for them. Also, the vanity we ordered is European designed and had to be altered by our installer in order to fit our plumbing. Inspect ALL SIDES of the items before purchasing and measure your space carefully! Euro bathrooms are very different from ours.

Truly an affordable luxury for your home!