designer limo bus service

the chinatown buses to philadelphia are all. different now. i had never used this company before… based in a grocery store in chinatown. and i will never use them again!
pluses: new buses. clean. on time.
minuses: they only speak mandarin.
the lady was super rude and was yelling at me… i speak mandarin and cantonese and am familar w loud chinese people but this lady was straight up rude…
i couldnt print my tickets after buying them online so i wrote down the confirmation numbers and other info (the website said to do this and show the driver). she charged me $ 2 extra per ticket to get on the bus. and was yelling at me because i asked what time the bus left. i thought she said 12 when she said 10. everytime i asked her something she was agitated and rude. and ripped me off! why would i have to pay an extra charge for getting my tix early?
and the stop in philly is way the heck out in the burbs. we had to take a 45 min bus ride into center city… after a 20 min walk in the rain and 30 min wait for the bus.
what a nightmare. i will not be taking this company again as much as i like giving business to small companies. greyhound/​peterpan had dependable buses in market east for $ 15 … i even ate the $ 20 (2 tix) for the trip back w designer limo because it wouldnt be worth the 45 min ride back out to nowheresville to take the ny bus … we decided on greyhound instead.
use at ur own risk.