Diane Higgins Beauty Basics

Diane gives THE BEST facials– period. I have been going to her for more than 15 years, and I use her products, and I am constantly told how much younger I look than my age (57). I feel like my skin looks better than when I first went to her in my thirties. She also does fantastic brow shaping, and her neck and shoulder massages are better than any spa. Her products smell great, work beyond incredibly well, and all in all I credit Diane with my non-​cosmetically enhanced 57 year old face looking more like an early 40’s something face! She always amazes me with her professionalism and expertise, and most of all OUTSTANDING results! She is the only facialist I would ever go to– truly amazing!

This was the worst facial I have EVER received. I went to Diane per my old dermatologist, Dr. Angela Lamb’s, recommendation and deeply regret it.
The first thing I noticed when I arrived was that Diane does the facials in a studio apartment, which I found to be very ghetto and unexpected considering her prices. Diane was nice enough, quickly asked me a few questions about my skin then started the facial. She did not ask if I was wearing any makeup, which I found odd, and she didn’t really remember what the packages on her website listed. I opted for the Ultrasonic Facial for $ 178 (about $ 190 after tax). She did a quick chemical peel then proceeded with extractions (which she claims is what she is known for), and that’s when everything went downhill.
Diane did the extractions with her FINGERS. I found this gross, unprofessional, and strange (she was basically removing my blackheads and popping my pimples with her finger– I could do that myself for free) and when I asked her about this she got defensive and told me she was an expert with 30 years of experience and that she knew what she was doing. I didn’t argue with her (I probably should have) and she proceeded with the facial. There was no massage or any of the other relaxing components you would expect when getting a facial. She kept stepping out and getting things from her tiny kitchen and coming back, applying this and that, and she was done. After the facial my face was sensitive, red, and scarred, which Diane assured me would go away after a day or two.
The morning after the facial my face looked horrible. It looked like Freddy Krueger attacked me. My face was scabbed everywhere Diane did the extractions, and I was basically in tears at how terrible my face looked. I didn’t have terrible skin to begin with and I paid almost $ 200 to have my face look worse than it ever has.
Overall it was a ghetto, unprofessional, TERRIBLE visit and I would not recommend her to anyone. I will no longer be visiting Dr. Lamb either as she didn’t seem to care that Diane made my face worse than it was before. I’m sure Diane is a nice lady, but she definitely does not know what she’s doing. My face still has visible scars from where she did the extractions. Visit her at your own risk… but seriously, do yourself a favor and don’t visit her at all.