Diptyque Paris

Me: Hi. I received this candle as a gift and the scent is too strong for me so I was hoping to return or exchange it.
Customer Sales Representative: Sure, is the cellophane off the box?
Me: Yes.
Customer Sales Representative: Well then you can’t return it.
Me: So I can’t return this brand new candle because I opened it to smell it?
Customer Sales Representative: Yes.
Me: How else am I supposed to smell it?
Customer Sales Representative: *Blank Stare*
Me: So I have to keep this candle that makes me nauseous?
Customer Sales Representative: Yeah… I don’t like the scents here either.
Moral of the story: This store is absurd. Even the people that work there think the smells are sickening. If anyone wants to buy my candle, i’m selling it on craigslist for $ 15 off.

Wonderful store! We’ve been fans of this brand for years. It was our 1^st visit to this store and I must say the customer service far better here than in the shops in Paris or London. Just love it!

I’ve been shopping at this store for the last few years. I’ve always had a great experience with the sales associates… especially Haley. Diptyque Madison has opened my eyes to the world of diptyque and all the different types of products that they offer. The manager Lori is aways so accommodating and helpful at finding items that are out of stock or at a different location.
However, a few days ago I was in the neighborhood and decided to pop in to buy a few items. I worked with an employee who I think was named Michael. I had not worked with him previously. I felt very uncomfortable as I was pressured to purchase scents that I did not like. I was not even going to buy any candles but felt so uncomfortable that I left with a Jonquille candle. To be honest, I highly recommend people avoid this scent and this associate. I burned it for 15 minutes and chucked it.
I’m very disappointed in the store but hope that I will have a better experience in the future with a new associate. Ask for Haley or Lori and they will take great care of you.

I discovered Diptyque for the first time on a stroll down Madison Avenue and walked in lured by the smells of soaps candles and fragrences. The owner Marjorie welcomed me to her store and showed my some really nice traveling size sets and recommended a store in Chicago. She also said she can ship anything I like home for me. I am a huge fan. I left happy and with a very nice set in hand.

I absolutely adore this boutique. I don’t know if its because I romanticize all things French or what… My favorite candles are the tubereuse, feu des bois and baies. I’ve bought some gifts here in the past both candles and the roller ball scents. In terms of gifts, I would recommend sticking to the candles, just seems like a classic fail proof choice. The sales people are especially helpful and personable. Everyone needs a candle from here.

Je né Sais Quoi but this place is AMAZING. After feasting on some great Peruvian food on the Upper East Side, decided to stroll down Madison Avenue before heading back home. I’ve heard about Diptyque’s products from my friends about how great their candles are, how they last a long time and that their scents are very soothing and great to unwind before going to sleep at night.
I walked in and was immediately greeted by a smiling French salesperson named ‘Claire’. She was very warm and friendly and showed me different products that they had in a professional yet friendly and fun manner without over-​doing it. I decided to try out one of their smaller candles with their signature scent «BAIES’ or «Berries» candle. The smallest candle is $ 28 which is not cheap but with excellent customer service, several samples of cologne/​perfumes, and an inviting atmosphere, I was sold

Being a fan of diptyque candles, I had to stop by here when I happened to be in the area. The store smells heavenly, and the décor is the typical Upper Eastside fancy schmancy. The lovely sales lady, Marjorie, looks like someone who walks out of «Gossip Girl.». She was warm, welcoming, and very helpful. She patiently introduced me to the fragrances without being pushy or pretentious at all. Thanks to her, I was able to pick up the candles I like pleasantly and quickly. $ 60 per candle is not cheap, but such outstanding customer service stays bright in my mind and heart whenever I light up one of these diptyque candles.

beautiful candle boutique and wonderful customer service!!! unpretentious, kind, and helpful
will definitely come back here when i need another diptyque stash

I don’t look like your average diptyque customer, nor do I even really like care about candles… but I LOVE diptyque candles. That’s a secret no one knows about me. HA!
The women who work in this store are super nice and didn’t even bat an eyelash when I showed up today wearing cutoffs and dirty white converse.

The Diptyque boutique smells as heavenly as it looks! I had a difficult time narrowing down my selections, but I finally did and I’m very happy with my purchases. I Will definitely visit this beautiful place when I return to NYC!