DoubleTree by Hilton Hotel New York – Times Square South

This hotel has to be the best one I’ve been to in NY! I come at least once a month and every time I check in I feel so welcomed ! The staff is great and goes out of their way to make your stay better ! Thanks Adam, rich, crystal, Thomas. And anyone I missed ! You guys are awesome ! This is my home away from home :)

unimpressed.
Checking in late in the evening I received distracted service from the front desk staff who were rather more interested in their conversations and had very short comments to me on gathering all information needed. Receiving my room key I head up in the very small 2 elevators that you wait half your life for during your entire stay.
The elevator stopped at my floor, but didn’t open so going to all the other floors with the people in my elevator I arrive back to the lobby requesting a different room. The front desk staff was confused and called over one of the bellman (?) to take me up and make sure I’m able to leave the elevator, which I don’t want to do. The bellman then informs front desk that yes the left elevator doesn’t open on the 15^th floor, but the right one does. I shake my head and refuse the room and get put on one a floor lower pretty quickly; however I think the front desk staff should be aware of issues like that, be preemptive and place me on a different floor and then say sorry, which they didn’t do. This is all within 15 minutes of my stay so to say I was less than impressed is a understatement.
Rooms– For NYC yes rooms are small, but this has to be one of the smallest I’ve been in. For a Double-​Tree I was also surprised it wasn’t a bit larger.
It was clean, bathroom was a nice size, but the bathroom door is heavy and closes automatically, it will not stay open.
In the morning you can hear the bathroom doors slamming throughout the floor from your neighbors.
Upon check out staff was once again distracted and they got the job down, but I felt that I was an inconvenience to them.
There are far better hotels in the area and construction looks to begin next to the hotel this summer so that could be problematic for anyone heading there soon.
36^th street is pretty quiet around the hotel, but also a little uncomfortable late at night as there is nothing around the hotel on that street.

Here’s the thing about this place — it’s not all bad.
The staff is fantastic: Thomas, who checked me in and remembered me the next night when I swung by the front desk, was great and helped me happily replace a demagnitized key (despite a long line of people with the same issue) and the bartenders were obliging and happy (even if they made one of the weirdest cocktails I’ve ever had — it was strong, though).
However, the reason this place is two stars is that the rooms don’t do what I need them to do: allow me to sleep comfortably and be rested for meetings the following day.
I’m a Hilton Diamond member, so I’ve stayed at a lot of Hiltons, and I don’t understand the setup here.
The blinds are thick and heavy, but the way the air conditioning register only goes across half of the window. This means that there are two different length curtains and neither really closes well against the other.
That means that during June, when it gets sunny at 6:30am, that my room is flooded with light and I can’t sleep. Which really sucks because I’m still on Pacific time and it’s 3:30 am as far as I’m concerned.
Additionally the shower door only opens inward; this usually isn’t a problem, but keep in mind that it’s New York and there’s just not that much room so when you open the door and turn on the shower, water gets everywhere.
Add in thin walls so I can listen to my neighbor, well, let’s just say I think they were watching TV, and it’s not the world’s most enjoyable experience.
Location is good and convenient, and staff is great. Room setup is biggest drawback but if you bring a sound machine and wake up early you’re probably alright.

The front desk people are rude. They didn’t let my gf get into hotel, even though I specifically had her name in there. They didn’t give my water and cookie either. It is old, small, motelish place in a shady Street. This hotel, the customer service from top to bottom forced me to change almost all my reservations with their competitor from now on. I can’t spend tens of thousands dollars per year on a chain with people like this

Worst customer service at front desk. Rude, unhelpful, and unwelcoming. Don’t stay here if you want pleasant service. Rooms are cramped. Beds are against 2 walls. Smells musty.

It’s NYC in Manhattan. Yes, the room is small. It’s going to be. It’s the standard. The price is affordable in between Penn Station & Midtown. The entrance is on a side street, which is pretty quiet — happens to be next to a storage unit for halal street carts.
The bed was comfortable, the room was clean & the shower was hot. A good option if you are looking for a midtown location.

I was a little skeptical of the hotel as I made the mistake of booking through Expedia before reading the Unilocal reviews. However, I was very pleased with the service, location and value of this hotel. It was a great location for us as we spent a lot of time in the Times Square area (it’s still a walk, but I love walking and people watching, so not a problem for me).
And, yes… the rooms are small as the other reviewers commented. However, I wasn’t in NY to hang out in my room and have lots of space. It was enough space for my mom and I both to lay out our suit cases and we didn’t get in each other’s way when getting ready each morning. The bed had a nice firmness/​comfort level and I was pleasantly surprised with the water pressure/​shower head. The rooms were private and quiet, but there was some kind of construction in the area that did wake us up one morning. I noticed when checking out of the hotel that they had ear plugs at the front desk. Obviously didn’t notice this when checking in, however, I’m not really sure I would have used them anyway as the noise was only noticeable that one morning.
My mom especially enjoyed the complimentary warm chocolate chip cookies. The bell hop made the mistake of telling her they were unlimited and free — and she made sure to grab one every time we passed the front desk. They were pretty good and we decided that calories didn’t count in NY since we were doing so much walking!
For the value, I would definitely stay at this hotel again.

I gave them 4 stars, but it was more like 3 ½ stars.
Let’s get the «cons» out of the way…
1. Yes… rooms are small. But, I already knew that, based on all of the other reviews.
2. The breakfast isn’t worth the price… and really isn’t that good. There’s a Dunkin’ Donuts & McDonalds on the corner… GO THERE FOR BREAKFAST.
3. The street it’s on is a little «dumpy». There seemed to always be trashed piled up on the street, but hey, it’s NYC. I had my whole family with me and never felt unsafe, so it’s all good.
4. No little convenience store located within the hotel for snacks/​beverages.
5. Is this really Times Square? No, but it’s only a short subway ride away… or a 25 minute walk
That’s really the only negative things I can say.
Here are the «pros».
1. Location: MSG and Penn Station and 34TH ST — PENN STATION A/​C/​E/​½/​3/​LIRR subway station are two blocks away. That was awesome.
2. Staff was very nice, which was fantastic.
3. Bar/​Bartenders were outstanding.
4. Dinner, Staff & drinks at the Greenhouse 36 were really good.
5. Macy’s & the 34TH ST — HERALD SQ STATION B/​D/​F/​M/​N/​Q/​R subway were only 6 blocks away.
(D-​train goes directly to Yankee Stadium)
5. No issues with long waits for elevators.
6. No issues with rude employees, in fact they were super nice.
7. No issues with safety.
8. Housekeeping was perfectly fine.
9. I had a rate of $ 160/​night. That’s really good for a Hilton chain hotel in Manhattan.
Is this the Trump International? No.
Is it a dump? No.
The price was right… location was right… and I’d stay there again.

As a former resident and frequent visitor, I know this is a ridiculously noisy city and you’d best request a room high off the street and preferably in the back if you want relative quiet. Despite calling the day before and asking upon check-​in yesterday, I ended up on the 8^th floor (out of 20-​some) with a construction crew directly below my window, including a backhoe. Attempts to change rooms last night and today have failed. (Super friendly employees, btw. Just worthless.)
Also, my heater was blowing but didn’t heat, so it slowly got frigid in my room overnight. This morning, engineering came and found a «valve was closed.» In time I found it wouldn’t turn off even if I set the thermostat to 60. Engineering came back and explained that’s how it is. You have to turn it off or on manually. So there’s a wall-​mounted thermostat that you can set to a temperature, yet it doesn’t turn itself on and off? I’ve never seen such a thing. So now my choice is the same as last night: Turn it off and freeze overnight. Or I guess I can leave it on and roast instead if I want variety.
BTW, everyone’s right. Preposterously small rooms. If I weren’t traveling alone, it would be unworkable.

Clearly this wasn’t in TIME SQUARE not to far from the port authority but, in the GARMENT DISTRICT. This was our first time staying at the Hilton in New York. Price wasn’t bad, search through HILTONHONOR. Overall we had an ok nite but, in the morning people had their own agenda. I wasn’t happy. Didn’t know if you leave your card on the door DO NOT DISTURB that meant for housekeepers to knock anyway. 4 different housekeepers came knocking before my check out time, even when I had extended check out time. Supervisor was understanding. Some areas was missing while staying. Like, treats or snacks for myself and my husband, No one bothered to mentioned or asked if still wanted WHAT I ORDERED. The only time it was mentioned is when my card was almost charged. I pray next time we have a better stay. It may not be at this location. I love Hilton!

People here were beyond nice and accommodating. Everyone was helpful. That being said our experience was not great. Room was stupid small for 3 adults (older teen daughter). Keys didn’t work a lot which meant going down 22 stories and waiting in line. Again super great staff. Maid forgot our room so no towels the next day, no garbage and no shampoo. Hairdryer was missing so sick daughter went to bed with wet hair. Facet was loose, beds ok but small. Staff was fantastic the property was not.

Very outdated, slow elevators, worn furniture… the wifi is fairly non-exsistant…so even though they say Hilton hhonors members get «free» wifi, you need to pay 10 bucks for a workable version… location is convenient to penn, staff friendly enough, but given the price you can fun much superior rooms for 20 bucks less a night with workable Internet…

Location, location, location. I love the quietness of the area, yet I am close enough to walk to my appointments and go shopping at Macy’s. While this particular Doubletree is smaller than the one on Times Square, I like the boutique feeling. The rooms are very small, although I am lucky enough to always land a room on the Hilton Honors floor.
There is a little restaurant where I have my breakfast and sometimes, on cold nights, will have a bowl of soup before retiring for the night. I have been fortunate enough to get great rates (much less than other hotels in the same area) and always left feeling that I got my money’s worth.
Although I have stayed here many times, I have never once been «welcomed back», so can’t say there is much personalization with guests.
That being said, for my needs, it is a great place to stay.

This Double Tree location like most of mid-​tier New York hotels is small. Their rooms are not bad, but their bathroom is bigger than Holiday Inn Express which is a plus. You can also use your HHilton Honors membership here which is really cool. Plus, like all HHilton Honors, they will provide you complimentary cookies throughout the day, and two free water bottles. Full breakfast buffet is provided here, and you can ask the front desk for the voucher. Breakfast is located at the main lobby, and what’s really cool is that they have an outdoor dining. Coffee maker is included in every room, but Double Tree also provides them at the main lobby up until early evening.
If you are looking to stay in a more updated and modern feel and mid-​tier hotel, this Double Tree location can provide you with great comforts, bigger bathroom with nice stand up shower and more!
Until then, Cheers! ~ :p

Stayed here for 4 nights with my wife. Rooms are small and nothing special but value for money is good. Walking distance to timesquare and close to Penn station.
Will use this hotel again

Second time staying here. Staff is very helpful and always checking to make sure everything is going good. Rooms are clean and what I would expect.
The bar is good to catch a quick drink. I ordered a pizza from there but it was gross. It was some frozen flat dough and sausage was the breakfast sausage chopped up

We had a group reservation, so I couldn’t book the room online, but had to call the hotel directly. And that experience was a nightmare. When I called, they first said they’ll ask somebody else to call me later in the day to book the rooms, but I never got the call.
So I had to call the next day and they said they’ve already booked my room. Uhhhh??? Well okay, I asked them to email me the confirmation and they did that.
Just a week before my travel, I had to change the dates and they were able to accommodate it immediately without any hesitation.
In person service at the hotel was very good too. Tells me that customer service is inconsistent.
Location — Right in the heart of NYC and it’s located within 10 min walk to Time Square. Penn Station is within 10 min walk. Within a few blocks, there are a few good breakfast joints. Javits Center is 10−15min walk.
Rooms — Very small. But it was clean.
Overall not a good value for the price. But I guess that’s typical of hotels in NYC. To me, this is a 3 star hotel.

Sorely disappointed by the false advertising of this Doubletree! Listed as Doubletree — Times Square South on a multitude of sites like tripadvisor, hotels. com & Google maps, we’re thinking score! …but see, this was NOT in Times Square. It was nowhere near Times Sq! It WAS near the Port Authority & all the beautiful people who loiter around those parts
And please see my gorgeous view…
First morning we’re there, the low battery alarm on the smoke detector starts going off at 7am… which is 4am SF time… not their fault, right? So we get on up & out & start the day godawful early, telling the front desk about the alarm on our way out
We return to the room 15 HOURS later to find the smoke detector *still beeping* … so I call the front desk to remind them this has been going off all day. Housekeeping has been in the room & it’s clearly audible in the hallway — has NO ONE else reported this?!
Finally, after another 40 min & 2 more calls, someone comes by to replace the battery & by this time, another alarm on our floor has started going off too. To whomever I saved from their incessant beeping — you’re welcome!
What was never fixed was the water running in the toilet, also reported multiple times but ignored
Bed was okay, pillows were super flat and gave me a headache. Shower pressure was okay but there was mold on the floor… the bathroom door would not stay open without something propped against it and the A/​C was on one of those incredibly frustrating motion sensors. Well, guess what? When you’re sleeping, the motion sensors aren’t triggered & it got stifling hot! Best thing going for this place was the free wifi
We won’t be staying here again

I would definitely stay at this Doubletree again.
They are VERY service oriented.
I am an HHonors member, so I was even able to check in online a day in advance and pick the room I wanted. All I had to do when I arrived at the hotel, was show some id, and I was quickly on my way with a warm cookie and my keys.
Rooms were comfortable too, nice bed.
A bit on the small size — but that is not unexpected in Manhattan.
Nice sized bathroom, and a big screen tv.
They had a coffee/​tea setup in the room too (and a laptop sized safe).
What’s not to like?
The staff will be very good to you — check it out!

I’m indifferent to this hotel. The price was quite fair so I don’t have too much to complain about. It’s in relatively close proximity to Penn Station, but it might be a tad ambitious to call this Times Square South.
Check in was quite easy, though I could see at busy times (around check out) that the lobby could get a bit congested. As can be the case with hotel elevators in high rise buildings, these were not the fastest mode of transportation. As a result, build in a couple of extra minutes when departing in order to keep things running smoothly.
Rooms were okay in terms of size, though I was pleasantly surprised to see a walk-​in shower in the bathroom. Counter space was ample, considering the overall size of the room. My room was a tad drafty but when you pumped up the heat it would get a bit stuffy, so a bit of a Goldilocks scenario — too hot, too cold.
I used the exercise room which is in the basement and is accessed using room card. It has a few cardio machines and a weight machine. No windows in the basement to look outside, which I suppose could be a good or a bad thing. No opportunity to people watch on the street to keep yourself distracted.
All in all, I’ve been to better Hiltons in New York, but this was serviceable.