Drago Shoe Repair

Prices are outrageous for repairs. I looked elsewhere and am happy that I did.

They rip you off. They charged me 40 to put in some holes in a belt and a pair of shoes and tighten some elastic bands in another pair of shoes. My mistake I didn’t ask how much it would cost before he did it, and I think he took advantage of that. There is no clear list of pricing. Another time they completely messed up the holes for my husband’s belt. The holes were crooked, and they measured it wrong. I should have not gone back! Even though they are close I definitely will not go back again.

Jorge fixed the leather band on my watch for 8 bucks, and did a great job in onde day! Would have cost much more to replace the whole band. At first I thought the place looked kind of suspicious, mainly because he didn’t give me any receipt when I left my watch there… But it seems like it’s a fine repair shop!

Great little UWS shoe repair shop. Its typical of other shoe repair places, tiny, overcrowded, smells like fumes. I’ve found the guys in there very helpful and nice enough. They’ve done a great job on the shoes I’ve brought in (boots and heels) and had them ready when they were promised. Drago is a little expensive, but that’s probably just a product of being located on the UWS. Will definitely return as I drive more shoes into an early grave.

Don’t use this business!!! If I could give no stars I would. I have been coming here for 3 years. In the past year the prices have gone up, while the service has become abysmal. They replace heel tips with fat, un-​matching caps, get shoe polish all over everything, and even ruined a purse I had shined (it now feels like stiff plastic rather than coach leather). Today was the last straw. They messed up a heel replacement job on a pair of vintage boots, and when I complained, told me to step aside, yelled at me, then told me not to come back. Great way to treat your valued customers! Awful, awful business. BOYCOTT them!

The service is very poor. I brought shoes to be repaired there twice. The first time I had to return to the shop three times because my boots were not repaired by the date I was given. The second time I returned two days after the date they were promised to me and my shoes were not ready again. I had to wait 15 minutes for them.

I’m extremely thankful that these guys had salvaged my most favorite pair of sneakers. The sole was ripped semi towards part of the shoe and you could see the inner sole exposed, and I had went to countlessly repair stores having the same response that it is beyond fixable.
So I read the reviews and gave it a shot, and I was surprised they took it in without any hesitation. There were a couple of hiccups though, that’s why I’m giving them a star less. Else describing the experience when I received my the shoes back fixed, clean, like all brand new, was beyond ecstatic.
The hiccups were they did not had the shoe repaired on time, so I kindda had a wasted trip down, and they had accidentally charged me upfront the full amount when it was agreed that I pay half as deposit first. And it was only when I checked my bank account that I realized they did so, else they would had made me paid again when I collect them.
Other than that, I’m extremely thankful for the job they had done. Well whether is it durable or not is a story for another day.
Would only recommend this place if you have an extremely worn or destroyed pair of shoes, because that is their magic in taking the task to revive something that is beyond repair.

I brought my black boots to another show repair shop in the neighborhood and was told that they were «impossible» to fix. I then brought the boots to Drago and told them what I was told, that to fix my boots would be «impossible.» Without hesitation, they said they could do it! I pressed them and they never faltered in their ability to get the job done. I negotiated a lower rate then was first offered — and I think I got a great deal! The shoes were not ready on the day that I was told, but I didn’t mind at all. The end result was wonderful!

I walk by this place all the time, so I figured it was worth a shot to try them out. My shoes weren’t ready on the date promised and I felt that their services were a little on the pricey side. The repairs were decent, but not as durable as I’d hoped. I wish I could have made them my regular repair spot. Alas, the hunt continues!

My first time using this place and had a pair of high-​heels shortened for $ 15. I was told they’d be ready Monday afternoon, but when I arrived that night, they were nowhere to be found. I didn’t stop by again until Wednesday evening, but so far I’m pleased with the results. Would’ve given more stars if my shoes were ready on time and if the service was a couple dollars cheaper.

$ 8 for women’s heel replacements. Fast and very friendly. They have plenty of shoe shine seats and workers too. Right across Perfumania on the Amtrak level.