Ducati Triumph New York

I bought a new bike from this shop in August and have to say the service from everyone in this place has been beyond.

Good inventory, nice folks, good service experience so far. I actually had to mystery shop here for Mother Triumph & they did well!

MY bike fell over in the parking garage. Ashley found the parts I needed the same day and the entire store stayed open while her and a heroic Ducati Tech repaired the bike… OUTSIDE Past closing. Who does that? Nobody was angry, or rude for having to stay late. No large bill either, no bill at all for that matter. Not only are they amazing people, but the service is wonderful. Yes they are the only Ducati shop in the city. It means they could be rude. They are anything but. THANK YOU SO MUCH FOR FIXING MY BIKE ON THE STREET IN THE DARK.

Rode over to get a part where I was helped by John. He was great. Found what I needed and I was ready to be on my way. My bike wouldnt start and John helped me bump start. Thanks a lot John.

I walked by this shop a hundred times but was nervous going in. I knew I wanted a bike but I hadn’t ridden in years and didn’t want to look or sound like an idiot. 2 weeks ago I finally went in to nose around. I bumped into Steve the owner who took a few minutes to introduce himself, ask about my riding history, inquire about my visit. He wasn’t pushy or salesy, he just took a few minutes to show me around the shop and then introduce me to various people from all his departments (sales, gear, service, finance).
After 3 more visits and spending time with Joe, a really great Product Specialist, I bought my first bike… a gorgeous Bonneville. The whole team made the process easy and fun. My bike was delivered today and I’m looking forward to years of riding and visits back to the shop for service and gear.
All in all friendly, knowledgeable, awesome guys and gals.

Tony is the man! I have never reviewed anything on help before but I had to here. I just got a 2014 Ducati Monster 796 and he did an amazing job with everything. He was real friendly, never pushy, and worked with me to get me on a bike. He carried himself in a professional manner and knew his stuff when everything motorcycles, not just scripted Ducati/​Triumph knowledge.
Dave was awesome too. Was very thorough with all the details and took care of everything for me so I didn’t have to do anything but get insurance
Highly recommend the whole shop and I will be back for sure.

Buying a motorcycle is as a rational as it is an emotional process, and my experience buying my bike – a 2015 Ducati Scrambler Classic – at DTNY was as good as it could be on both counts.
I wrote them on a Wednesday evening, and by the next morning Tony Mendoza replied and let me know they had Scramblers in stock. That afternoon, I walked over from my office in Soho and Tony showed me around the dealership and had me straddling bikes in no time. Tony did a great job of gauging my level of knowledge – I was essentially clueless but spent a lot of time reading stuff on the Internet – and offering helpful advice.
I picked up my bike on Tuesday. The entire staff there was friendly and professional – a special shout out to Abraham – and everyone was clearly there because they wanted to be. The transaction went off without a hitch, and after Tony acquainted me with the bike, I was on my way.
I highly recommend checking out Ducati Triumph New York.

Just purchased two shop shirts there today as souvenirs for my husband who couldn’t come on my work trip with me. The shop is beautiful and the employees are amazing. Since this is a typical source I we but when visiting new cities, I have been to shops in Chicago, New Mexico, Arizona, Alabama, Tennessee, and all over west coast. With all of these experiences to compare, this shop is the only one that really understands customer service! They were friendly and helping and most of all sincere.

I used to work there 2 years ago… one could argue that my review is biased, but on the other side of that coin you’d know that I have insight into the business that few others have seen.
Now being a moto industry business owner/​operator myself, I could write a review detailing how knowledgeable and professional their current sales and apparel staff are, or how proficient and organized their service dept is (especially given their insane operational constraints being in SoHo). I could also go on about how solid their team leaders are (Kerry, Rob, and Marcos) or how the owner/​GM genuinely loves motorcycles so much he will talk (at length) to a random tourist about the latest custom on
for 45 minutes even though they aren’t buying anything.
But I won’t go writing into the minutia of it, instead I’ll just put my $$$ where my proverbial mouth is and post a photo of the bike I bought from them for my own rental business (
), completely satisfied with my customer experience. Yes they are relatively massive dealership, but at heart they are a local motorcycle shop. Support your local establishments people, running a shop this city is tough as hell and «you don’t know what you got ’til it’s gone.»
Plus their parties are really fun.

I’ll say this: best bike buying experience Ive ever had. Come to Ducati Triumph New York and ask for Bizzy…
I went to Ducati NY to look at a Hypermotard. I was not planning to buy because I still needed to sell my R1. Bizzy git me hooked up right away with a dam good trade-​in and got me on the Hyper in no time. It was a smooth process overall, never did I feel pushed to buy and I was well taken care of the whole time.

I recently purchased my first bike from them and had the pleasure of dealing with David Wax as my salesperson. This was my first bike purchase, but David answered all my questions with patience and professionalism. The entire transaction was effortless with perfect transparency. They were kind enough to deliver the bike to Staten Island via pickup truck at no additional cost, something I really appreciated being a new rider.
I met several members of the staff and they all seemed like good people. I would not hesitate to do business with them again. David is a class act and truly is an asset to the dealership.
Thank you

These are some of the nicest and most knowledgeable people in the industry. I go there to buy ‘stuff’ as often as I do just to admire the bikes, and they’re perfectly happy to welcome and chat with the people that are just there to look.
I wouldn’t buy a bike anywhere else.
Also, the shop t shirts are so soft wearing one is like taking a milk bath. Ya’ll like milk baths?

This is simply an AMAZING dealership! Their customer service is outstanding and I purchased my first bike from them along with all my gear. They are knowledgable and friendly without being pushy and I felt very comfortable with every member of their staff that I dealt with.
After establishing a relationship with them, I can send them questions and they respond very promptly and honestly. When I said I needed time to think about it, they said no problem.
I will definitely continue to go to here for my servicing and they are my first resource when I have any questions and concerns regarding riding.
Shout out to TONY and CAROLINE for taking such good care of me!

These guys rock! My left foot peg snapped off my Triumph the other day. I called and asked if they had a replacement and they did. When I went in to pick it up, the manager took it up to my bike and put it on… Even though she had a full garage of work to do.
Love to all of you!

These guys are pro’s! Tony Mendoza did an unbelievable job. I ran into an issue buying a bike that resulted in a few wasted weeks. The dealer had a $ 500.00 deposit that I was expecting to lose once I decided not to take the bike. In the end Tony was more than accommodating and refunded the full deposit, in exchange for a promise that if I but a bike in the future I make sure to come back.
That’s 100% guaranteed!
Thanks Guys!!!

This business is registered as a NYS DMV inspection station for motorcycles (#7 111 999), but they refused to inspect my Vespa since they «only do Ducatis and Triumph.» I don’t believe that is legal.
Don’t come for a motorcycle inspection unless you bought your ride from them!

BEST. BIKE. SHOP. EVER.
Yes, bikes, toys, apparel, accessories, parts, etc, they got it all. but most of all — best people. I’ve been working with Ashley, Kerry, Kerry 2 (her real name is Anne), and John. They have been nothing short of amazing in all aspects. I am constantly updating my bike, and they are informative as well as very nice, beyond professional. Also, all technicians are certified.
My Thruxton is working at 100% at all times, and any small or big issues I may have lead me back to the shop. If you want a bike, which is exhilarating, this should be the first and the last place for Ducati’s and Triumph’s.

I have been a customer of DTNY since 2010. Once I purchased my first Ducati I haven’t been able to stay away! They have a wide selection of parts and apparel.
But I think what sets them apart the most is the staff. When you are there you feel like family. I just wish they were open 7 days a week. But hey, even God rested on the seventh day :)

The best motorcycle repair and sales shop. Every time I walk in here, i always feel like family. They have outstanding customer service and are ON TOP of their game.
This has to be my favorite place to go to get away from the craziness of the city. True Riders, top notch professional service, and an all around great place. Couldn’t be more satisfied with this place!!!

I’m writing a second review for these guys. Specifically for Becks (Ashley) and John in parts as well as Ashley and Carrie in service. Last but not least, Kyle, who was the mechanic.
I bought my bonneville from here two years ago (see prior review) and recently decided to customize it in the vein of a café racer. Becks was very helpful and great at pointing out what might work and getting the build designed to my specs. John was always calm and friendly in following up and making sure we got all the parts accounted for — especially when I would call up a few times to go over each item or have him send me pictures of parts.
Although the work did take a week longer than expected it was well worth the wait. I’ve already gotten a lot of compliments on the bike and it’s a hell of a lot more fun to ride.
The few items I needed adjustments for after a week of riding were quickly attended to by Kyle when I dropped in unannounced. He took time away from his work to make sure everything was to my liking (things like handlebar positioning, etc).
Perhaps they’re not the right choice for everyone but with my lack of time and build/​mechanic experience, what would have taken me 5 – 6 months was done in 2 weeks.
It was definitely a team effort… but sadly only my bank account!