Dunkin’ Donuts

I’ve been to so many different DD stores, but seriously, 95% of workers are impolite, I rarely see them smile or greet customers. The DD drinks are ok, but they really need to improve their service to customers, none of them seems to wecome people to come.

Dunkin Donuts is pretty much all the same to me. I just ran in to get an iced latte, so it wasn’t much different from any other DD experience. This location is relatively clean, right next to the Dumont hotel, and the staff was nice.

Oreo & cake flavor was scooped but may still be sitting on the counter in a pool because they refused to accept the corporate promo they had stickered all over.

Inexpensive/​decent coffee & donuts. Don’t get the muffins, they were dry as rocks. Didn’t think the place was particularly filthy as noticed by other reviewers.

Don’t go to this Dunkin Donuts/​Baskin Robbins
The worker there wasn’t listening to my order, gave me the wrong sized wrong cone with the wrong flavor ice cream and then seemed surprised when I rejected it.
The place is dirty and theres no way to throw away your garbage without touching the metal trash can lid that’s covered in ice cream and other garbage.

I love Dunkin’ Donuts, but this place really needs to improve, even with their new management (according to the reviewer below).
INCONSISTENT COFFEE MAKING is what really makes this place unreliable for what should be a usually great cup of Dunkin’ Donuts coffee. First time I came they made it just right when I said «cream and sugar please.» Second time I needed to tweak it on my own. Third time it was totally off. I can only imagine how those who are running to late to work feel when that happens. I’ve been to some DDs that make it right, every time. Not to mention the guy making my coffee was some teenager (?) on the phone with a buddy moving at the speed of a snail, chuckling at some inside joke, and mumbling (perhaps another language), and barely looking at me nor saying a word to me. What’s up with that? People behind me in line were pretty furious since everyone’s in a hurry, and a lady straight up asked the entire room «Does anybody else work here because the guy behind the counter is on the phone with his friend.» So, some of the staff are unprofessional according to business standards, but maybe I’m expecting too much from NYC, known to have a million DDs around, and thus not every one of them would be perfect? I guess if I were unhappy with this one, I’ll just have to look for another one a few blocks away.
Overall, when they make it right, it’s wonderful. When they don’t, it’s irksome. You just never know what you’re gonna get at this location. And probably other locations too :-/

those who have written this location off should give it another chance as it sounds like the place has changed completely.
definitely under new management with a super friendly (and competent) staff, always fresh coffee/​food and NO LONGER KOSHER.

America does not run on Dunkin Donuts, it crawls so slowly that you miss 10 buses, are late to work and thus late to your morning meeting. The service here is horrible and slow. Not only that, no one understands basic English. Now I know we live in a city where English is the least spoken language, but come on – how hard is «small» and «coffee».
Also, to the sandwich maker guy in the back, just a little hint: When you press clear on the screen yet haven’t presented the customer with their order, of course you’re going to get confused. I stood there for an exceptionally long time, watched him clear my order, then ask me a million times what I ordered because he couldn’t see it on the screen. Then he took my item out of someone elses bag. When I left I heard the person behind me complain because an item was missing (I guess we ordered the same thing). Never again will I waste my time here in the morning.

I just happened to be on the other side of the street this morning so instead of going to my typical Guy & Gallard for my «I was running late (read: too lazy) to make my own breakfast» breakfast I hit up the Dunkin Donuts. Mistake.
Because it’s a kosher store, which is fine, they do not have the flatbread egg sandwiches. Don’t get me wrong, they make plenty of egg and cheese sandwiches, but they do not have a supply of this type of sandwich, even to sell without meat. So I chose an English muffin with egg whites, no cheese, and a medium coffee.
The women at the counter were some of the rudest I’ve ever encountered. I repeated «no cheese» so many times because she was talking to her coworker and not paying attention to how she entered the order, which meant that when I got my sandwich it had cheese on it. Not «oooh cheese!» but gross, neon orange cheese. Ew. The guy who handed it to me, also rude… As in he shoved the bag at me when it was ready.
I got a rubbery piece of «egg white» and a warmed, not toasted, English muffin. And it was more expensive than the same meal at the G&G across the street. So unless I need a donut, I’m not coming back here.

Good, inexpensiver coffee and decent donuts. Perfect on a rainy, gloomy day for a cheery break.