Dunkin’ Donuts / Baskin Robbins

I was looking to kill some time one morning before my doctor’s appointment. I was very impressed with this location. What drew me initially was the huge corner space and huge outdoor seating area. There was a long line that went pretty fast. Everything was speedy and orderly. Most importantly, they spoke clearly and got my order correct. Can’t say anything about the Baskin Robbins part since I only indulged in the Dunkin Donuts aspect. Extremely fresh bagel and not overly toasted. Very nice upstairs seating area! Was very surprised by that. Lots of outlets so you can charge whatever you need. Very refreshing to see that. Nice and clean with the exception for hand prints and smudges on the glass partitions in the upstairs seating area. This was my first and only experience here but if I’m in the area again, I would definitely come back. Also an ATM on premises.

This corner location has a poor Baskin flavor roster and nastier staff.

People keep knockin this place! The service is pretty good and come on… the Pralines and Cream makes everything better.
Definitely find your way here because they’re great at letting you try samples and the donuts are usually pretty fresh!

Very rarely do I review a franchise, especially one that I love such as dunkin donuts. However, this location is so awful that it deserves its own review.
The service behind the counter is always spotty and inattentive. The place is consistently dirty, and by all means do not go upstairs, they have some major air conditioning issues up there and it’s not a temporary problem. It’s been a million degrees upstairs every time I have gone there for the past 6 months.
I very much limit my business at this location, which sucks because it’s only a block away from my apartment and I hit a dunkin donuts almost daily.
This place needs new management.

this is probably the worst DD location i’ve ever been to. the workers are always slacking behind the counter and joking with each other, the coffee always tastes horrible — i don’t think they wash the pots. the donuts are usually stale.
if i really need coffee and ASAP, i always pass on hot coffee and just go for the iced coffee, it’s hard to mess that up but even there they do it sometimes. if i don’t mind holding out a little longer, i usually just walk a couple of blocks over and hit starbucks.

This is for the Baskin Robbins section which is what I tried. It was kinda late and I had a hankering for ice cream. The nice employere patiently let me sample some of the new flavors (2) till I chose the flavor of the month; french toast. Yummm!

The staff here is a little slow, in both speed and wits. I placed my order and paid, and then they left me standing there for several long minutes as the counter person tried to figure out how to work the register. She didn’t seem like she was new, either.
On the plus side, they have Baskin Robbins cakes of various sizes in a freezer available as well as the full BR ice cream section.

I live in the building and the tables outside are a nice touch, but that’s literally all this place has going for it. Everything I’ve ever gotten from this particular DD has been atrocious. The coffee has been watery at times, burnt and overly strong at others. The only time I ordered donuts, one was stale and the other was a grease bomb (I may have been able to wring it out had I not thrown it out first). Haven’t eaten a donut in nearly a year because of my experience here. If I’m ever able to try one again, I’ll be walking the 2 blocks up to 42^nd and 2^nd… that location, although smaller, is infinitely better than this one.

The upstairs of this place is ridiculously hot. I can see how someone would find it nice and toasty when it’s blistering cold outside, but it still felt like 100 degrees up there. Definitely take your food or coffee to go.
The service is fast and friendly, there are some cute little tables outside where you can eat and people-​watch (one of my personal favorites).
And I’ve said it once and I’ll say it again, DD NEVER gets an order exactly right. Even if it’s something as small as not slicing your bagel in half.

Out of all the Dunkin Donuts shops that I’ve been too, this is the worst! The first time I came here, I got an iced coffee and a flat bread sandwich. The coffee was bad! It was more like water with a little milk and sugar. The sandwich looked good but then when I bit into it, it was cold! Even a bit icy! I threw everything away!
Since I live really near, I gave it a second try. I went and ordered iced coffee again. No change! It still didn’t taste good!
There’s another Dunkin Donuts shop two blocks away. That’s where I get my coffee coz they do it really good there.