Edwin M. Schottenstein, M.D F.A.C.S.

1. Great ophthalmologist, very thorough. But the ridiculous long wait time takes away from having a postive experience.
2. Extremely rude office manager.
3. Tends to book appointments to over capacity, with average wait time 3 – 4 hours. That’s unacceptable practice.
4. Office is crampy with outdated décor

This practice is truly an assembly line. It’s just a business rather than a caring medical practice. They still send me birthday cards in the mail, but I won’t go back. I’m a human being not a number.

Great Doctor! He saved my eye! My eye was swollen and he took care of me right away as an emergency! What a professional!

NEVER AGAIN! AVOID AVOID AVOID! I have a stye on my left eye. The receptionist was polite but the other lady working in the office was really RUDE and not friendly. The only person who was friendly was the intern. When I finally saw the Dr. Edwin Schottenstein he was cold and rude. Furthermore, when I told him he was hurting me he continued and that bothered me. He also dropped the needle and sarcastically told the nurse to bring another one as he yelled in the office that I made him dropped it. AVOID!

Rude office staff, terrible customer service. After being notified that I would have to pay out of pocket for a refraction, I told the receptionist that my insurance (accepted by Dr. Schottenstein) covers a refraction included in the eye exam with the ophthalmologist. A second receptionist interrupted me repeatedly, telling me «no, not with us, go to Cohen Optical.» I was talked over and not given a chance to ask any questions or explain my situation. Even with in-​network insurance and a credit card, I was unable to access the health care I needed.
I would have probably paid out of pocket for the refraction had the staff not been so rude and dismissive. Can’t speak for the doctor himself, but I will not be returning to this practice.

Runs an assembly-​line medical practice. He over-​books like crazy. Patients openly complaining about waiting for 3 hours. He will gouge your health insurance plan with non-​stop machinery testing .
A total scam. Stay away from this place.

Agreed regarding the wait.

There is absolutely no reason for the excessive waiting — the doctor apparently believes he’s the only person whose time is important. The organization of the practice is deplorable — I had to come in at 10:45 for a 12:30 appointment, for no discernible reason other than that’s just how they do it. Fifteen minutes of examination — cost was $ 1275.00. Hopefully my insurance pays everything but the co-​pay, but seriously! No wonder medical costs are so high.