Emirates

Customer service stinks.
On Aug. 12 2015, I was supposed to take flight # EK 6703 from JFK to Boston at 4:36 pm. I had arrived at JFK from Dubai. After going through immigration, customs and security I went to Emirates gate. I was told that flight EK 6703 was actually a Jet Blue flight. I had to go to terminal 5 and go through security check again. Because of this I missed the flight. I had to take flight # 618 and pay $ 50 extra. The boarding pass that I received in Mumbai did not mention that flight EK 6703 is a Jet Blue flight. All the previous Emirates flights that I took on this trip had flight numbers starting with EK. Hence I assumed that flight EK 6703 was an Emirates flight. Hence I feel that I should not be held responsible for missing flight EK 6703. I requested Emirates to reimburse me $ 50.00. Although 2 weeks have passed I have not heard from them.
I had booked the ticket for flight # EK238 through
. I had mentioned that I am a vegetarian. I also called Emirates and informed the airline employee that I am a vegetarian. But to my dismay I was informed on the flight that they had run out of vegetarian meal. Some one was not doing his/​her job properly.
There was a problem with website too. I had to submit this complaint form several times. The website would not accept my country of residence as United States. Hence I clicked on United Kingdom and I was able to submit the complaint.
Although 2 weeks have passed I have not heard from them.

My husband and I missed the first night of our honeymoon (in a beautiful resort in the Maldives) thanks to Emirates. Instead, Emirates had us spend it in a disgusting airport hotel. Our flight was delayed 2 hours in NY. We were supposed to have a 2.5 hour layover in Dubai before boarding our flight from there to Male (the airport in Maldives). We missed boarding of the Male flight due to the earlier delay, which shouldn’t be a big deal because you’d think they would wait for connecting passengers who arrived at the airport in time to make the flight, especially when Emirates only has one flight to Male per day, but they would not wait for us. They plane was still in the airport when we finally arrived to Dubai but a rude woman from Emirates met us soon after getting off of our 13 hour flight with hotel vouchers telling us we’d have to stay in Dubai and take the next flight they had (at 3am the next day). How a supposedly reputable airline could blatantly not wait 10 minutes for connecting passengers when the next flight to their destination is not for another 14 hours is beyond me. We told them we were missing the first night of our honeymoon and they did not offer us anything special (no upgrades, meal in a nice restaurant, etc), or even a genuine apology. The inflight services and the cabin itself are nice, but because of this experience (and the fact that 3 out of the 4 trips we took with them were very late) I will never fly them again. There is uneven service from their staff. Some of their staff is very nice, some extremely rude (where you wonder why they have a job in customer service). Our return flight was severely delayed (5 hours).

SOOOOOOO UNFAIR!
My husband traveled to Iran with this airline with a stop at Dubai. On his way back, they had 20 minutes delay. They dropped him off in the middle of the way to the terminal from the shuttle, because they were in rush! Discrimination is so high in Dubai against where you are from and if you no their language or not! So they didn’t help my husband to find his way to the next flight. He was late because of respecting the elderly passengers to use the train. They didn’t let him to take the flight. They charged him for $ 800 extra by giving him a flight for next day. (That was more than the one way ticket!). I complained online, called them, asked for the supervisors! Nobody took the responsibility. They denied me through their website. I put another complain by asking their responsible part of the delay. I just received an email yesterday, in which they completely denied their fault and refused to refund the overcharged money. This is an obvious rubbery! My coworker had similar experience during the same month for the same destination flight! I WOULD NEVER RECOMMEND EMIRATES AIRLINES TO MY FRIENDS AND FAMILY!

Air Travel DOES NOT get better than Emirates first class! Check out the photos! The service is above and beyond. Your personal mini bar is at your disposal. You can order whatever you like as many times as you like prepared the way you enjoy off a 4 page menu. They give you top notch bvlgari amenities for men and women. Hundreds of movies to choose from. No overhead bin so your carry on is at your disposal inside your cabin! Live Life and fly this at least once in your life. I did not want to get off the plane in Milano!