Enterprise CarShare

I lost my wallet and was going to use Enterprise Car Share to move my things over to a new place. When I went in there the manager was completely indifferent to the fact that I lost my wallet with everything in it and decided to be snarky with my about the fact I couldn’t get a replacement. After I told them I had emails and EVERYTHING. Then he told me I couldnt get a card because it was $ 10 and they didnt take cash. So there Strike 1. Strike 2 is the horrible app that has wonky UX, is slow, and barely has any line of support. Strike 3 is the fact that when I signed up on the street they showed me all these locations where I could rent cars but on the app I barely saw anything. They suck simple and plain. Use Zipcar, or Turo, or Turo. Just avoid them and avoid the asshat sitting to the far left in the front. He’s a passive aggressive worm.

Enterprise KNOWINGLY ruined my Memorial Day weekend. When I arrived to pick-​up my car, it was not functional. The customer service rep advised that they were aware of the problem with this vehicle for over 24 hours and could not explain why it had not been fixed. No other vehicles were available at any price point. For compensation, they offered me a $ 50 credit. Talked about inadequate to cover a ruined holiday weekend!

Extraordinary customer service when I had difficulty using the car share recently. They had sent new membership cards a few months ago and I either did not get it or just overlooked it. When I called their customer service office, the guy who helped me was awesome! He returned calls promptly and courteously and followed up with e-​mails. This is what service is about!

This company’s policies are unclear and borderline dishonest. I am going on a trip to San Francisco next week, so I signed up for Enterprise Car Share in order to be able to access their vehicles out on the West Coast (I am from New York City). I went through the application process successfully yesterday and then got approved today as well as a FedEx notification about my card’s shipping, which I expedited because I needed it by the end of the week. Then, when I tried to sign up for a San Francisco reservation, I found out that SF’s system uses a different technology and so you cannot use a NY account to book SF cars (even though it says EXPLICITLY on the website that you can use your membership to book cars across the country — it says there may be «additional steps,» but gives no mention as to how cumbersome these «additional steps» may be. Nowhere does it say that the membership you sign up for must be associated with the city in which you wish to drive). So then I had to talk with customer service, who gave me a code to sign up for the SF service at no additional fee, but then had to sit down and fill out another full application and pay to expedite that card for another $ 10. Absolutely none of this is made clear on their website, and the whole ordeal wasted several hours of my time. Hopefully both cards will come through, but now I have a useless NY account and two different Car Share cards for no good reason. I would not recommend this service to anyone. Save your time and use ZipCar instead.
Edit on ³⁄₂₅: Unbelievable — I received the FedEx envelope that was supposed to contain my SF card, and it was empty — no card to be found! The company representative eventually left it with my hotel in San Francisco by the time I arrived, but all in all, the ordeal added so much stress to an already stressful trip that I would still advise everyone to steer clear of this company.

Overall I like the service but several rate changes have been made without notifying the members. The most recent one Dec 2015. I have been a member for over 7 years and this started happening after Enterprise acquired I-​Go.
Enterprise is a big company. One would think they could send and email to a distribution list.
I am complaining to the better business bureau.

this happened AGAIN. I returned the car 30 mins early. I could not lock the car with the card electronically, so I called, the cust. service rep said «no worries, i’ll lock it remotely, and put in that your reservation is over». 3 days later I see a charge posting to my account as a late fee!!!
I called and they removed it, but I’ve had no end of problems (card not locking the car, my reserved car late, late fees when I was NOT late) with these people, so I’m canceling my memerbship.
Buyer beware, and I advise taking a time-​stamped photo of your parked car and the gas tank, for proof!

I’ve rented with CarShare several times and each time my trips have been convenient and hassle free. I typically rent in the evenings and they always have a great selection of vehicles available. Plus, their rates and customer service is way better than ZipCar.

I’m very happy with my experience so far. I lost my card and went to their office because i needed one right away. The customer service agent was friendly and helpful and replaced my card with minimal hassle. When she heard it was my first rental, she reminded me of the most important things I needed to know. The minivan was clean and drove well. Pick up and drop off was a breeze. Charges were exactly as I expected.

I am surprised by all the negative reviews. I needed a car in a pinch. I had not received my card from Enterprise after waiting the allotted time (USPS — minus 10 stars). I contacted E.C.S. customer service and got a hold of someone right away who was understanding of my situation. I did have to travel to Manhattan but was given a card immediately. I picked up the car. *It was not the cleanest. I ended up running late with the return and contacted customer service. They confirmed the vehicle was not reserved for when I was able to return it. I was only charged for the extra time I had requested. Not sure of any penalties if returned late with a waiting customer since this was not the case
The service itself is great if you are looking for a quick jaunt to your destination at a more than REASONABLE price in NYC that doesn’t require an hour+ trip via subway (i.e. Brooklyn to Queens). For rental rates starting at $ 8 an hour w/​gas and insurance included! I was able to get what I needed done. Compare that to an hour in an NYC cab (*which have been dirtier) and it’s a bargain! Compared to the alternatives this service is inexpensive alternative. You should not expect the same service you would get when paying two to three times the price of other services and feel that other Unilocalers are not being fare when comparing (apples to oranges)
Ultimately don’t disregard this service because some didn’t read the FINE PRINT of how many miles the price included per rental, which also states that cars are not supposed to leave the state that you rent it in, or they don’t feel that it was up to their expectations. When one pays pennies compared to alternatives it’s great to have an inexpensive service available.
Not sure why one Unilocaler stated they were charged INSURANCE. This is included in the price. Sounds like a BS review to me.
*Vehicle was dirty in the fact of melted candy in the cup holder and I called customer service to alert them so they could send someone to clean it up.

Biggest rip-​off ever. They charged me an extra day of insurance for picking up the car 15 minutes earlier, even though the garage attendant told me to come pick it up when I called him ahead of time, as Enterprise instructed me to do. They charged me twice as much in tax as I was quoted when making the reservation. They charged me an additional $ 15 two weeks later for God knows what. Their customer service representatives could not have cared less. I am cancelling the service and will never rent from Enterprise again. The reviews speak for themselves, and Enterprise should be ashamed of its terrible business practices and complete disregard for customer satisfaction. Hopefully it won’t be long before disruptive start-​ups completely put them out of business.

I’ve only used this service 3 or 4 times, and almost every time they have had to cancel or adjust my reservation because of issues with the car I had chosen. When I reserved a van for moving, they cancelled on me two different times and by then all the big cars were reserved — FAIL! They said I could make a reservation through traditional Enterprise rentals and then try to get a refund — yea right.
You cannot rely on this service. If it works it works, but they might screw you.

I was a Car Pingo client and Enterprise bought the company, I was transferred to them and yesterday finally rented a car for the first (and the last) time. The customer service is terrible compared to Car Pingo: you have to go thru hoops to get to talk to a person and then it seemed like the people on the other side of the phone were barely educated and trained on how to use their system and lacked general conversational skills.

I only use the service once, and although the late fee was expensive, I really didn’t have any problem with the rental itself. My problems have been with the terrible interface of the website and an app that is 100% worthless because there is no map to show you where cars are located in relation to you. I tried to use the service again recently but was locked out of my account without any explanation. I had to call the one 800 number to find out that it’s locked because they couldn’t take the $ 40 annual fee out of my expired credit card. I moved since I last used the service, so I just want to be able to see if there are cars close by, but I have no way of doing that until I pay $ 40. No thanks.

So I decided to try Enterprise CarShare because I only needed a rental for a day to drive from Boston to New Jersey and then back to Boston again. (I had to pick up my God Son) Needless to say they charge you a application fee of $ 20 (w/​tax). Then they charge you for the rental you pick. (Nissan Juke $ 99). What they don’t mention to you when you apply is all the extra fees. If you go over a certain mileage they charge you .45 cents per mile. Then on top of that they don’t take money off if you return the rental before your due time. They give you a gas card that you can use for free. (They never told me this, I thought it was an extra charge) Of course since you are sharing the car with other people the previous driver is suppose to keep it clean but the Nissan was filthy, the windshield was chipped. It was overall a bad experience and I would not recommend anyone try this Carshare program. You would do better just renting from Enterprise Car Rental or taking a Über (if traveling local). Anything else would be cheaper, and I have learned my lesson to always read the fine print. It was horrible, the people at the customer service desk at Enterprise didn’t even know about the CarShare. (you can pick up your card from a local enterprise if you don’t want to wait for it to be mailed) I even called the customer service number and they would tell me the process but of course not the technical things I needed to know like being charged over $ 250 for a one day rental. Save Your Pockets, Don’t DO IT!
UPDATE:
So I received an email from Michael Patti (Senior Member Service Associate). He now explained all the little details that was suppose to be explained from the beginning. I told him basically what I wrote above about how I didn’t know about the extra fees and so fourth. He continued to not take blame or to say his company had made a mistake. He didn’t offer to reimburse me for the money I spent on gas, since its supposedly free. He was basically wasting his time and also on top of that asking me to stay a member. I will absolutely not be a member to a company who is sneaky and withhold important information about fees. I am officially done with Enterprise CarShare, honestly they are full of crap and they don’t care about their customers.

Terrible costumer service, they lied about their fares, extra costs. I wish I had read the other reviews. Stay away!

The most appalling service. Avoid at all costs. I am currently on hold trying to cancel a reservation (despite what the recording says, it cannot be canceled with their mobile app. I’ve been on hold for close to a HOUR listening to the kind of easy listening that makes normal people do crazy things. I’ve had cars that reek of pot, lean wildly to the left or right or simply break down ten minutes into a reservation. I have no idea why they are in this business. I share the experience of others with mistaken items on the bill. I’ve also found their call center staff very, very rude in the past. Oh, I’m still on hold as I hit save.

I signed up with Enterprise Car Share in Manhattan because a nice lady on the street had a booth and said it was free. She also said she would give me a gift card if I signed up. She promised it would be free. No sign up fee, no nothing, because they were running a promotion. I gave her my credit card number and trusted her. After a month I decided to cancel the service because I decided to go with someone else. I NEVER used their service, not even once and I called the customer service line to make sure I wouldn’t be charged any fees for canceling. They said no problem and no fees. I signed up in June and canceled not long after that. Now, going through my credit card statements for my taxes I find that they charged me $ 11.99 for what looks like renting a car. What?! I never even used their service once. And everything was supposed to be free and have no fees. Liars!

I CANNOT BELIEVE HOW BAD THEY ARE!!! I called 3 times to book the car (their website was a mess) and the 30 minutes prior to reservation as they had requested.
The car was at the West 83^rd st location. There is an Enterprise location but they told me that’s not where I can pick up my car share (??). I called the location and was told to «go to central park.» I said «you mean central park west and 83^rd?» He said, «yes.» Actually… it was Central Park Parking Garage. The attendant didn’t even know where he was. It took me 40 minutes to actually find the location to pick up my car. It was inside an HERTZ (?) And this is just the beginning…
The car was right there but they WOULD NOT GIVE ME THE CAR!!! They said I needed a card key even though no one that I spoke to on the 4 calls and 1 email mentioned ANYTHING ABOUT A CARD. No one sent me a card key in the mail either.
I was supposed to take my 90 year old grandmother to the hospital. I have never ever had such a bad experience with a company. I called the 877 number to try to make it to my grandmother. The rude employee ever told me Enterprise might be able to open the car from a distance but I would still have to drive to midtown in the 30’s to pick up a card. Oh, and, there would be no guarantee that it would work even if I went to midtown.
After all that mess, I didn’t get a car. I didn’t get to take my grandmother to the hospital. I took the day off of work for nothing. THE WORST COMPANY EVER!!! DO NO USE THEM!!! I didn’t believe the horrible reviews online and I suffered as a result. Every single aspect of this car share system was a mess. Go to Hertz or Zip Car

I wish I had read the other reviews here before I signed up for Enterprise Car Share. Now that I’ve had my first experience with them, there’s no way in hell I’ll ever use them again.
My total charge was supposed to be $ 20 for a two and a half hour rental. I ended up picking up the car a little late, and returning the car 20 minutes late. So what did they do? They charged me an extra half hour (which is fine by me) as well as a $ 50 late fee. FOR 20 MINUTES! Add the 20% sales tax that they charge and you went from an estimated bill of $ 20 to a final bill of $ 85 for a two and a half hour rental. I could have gone to Budget or Avis and rented a car for two whole days for less than $ 85.
On top of that, when I called to close my account, after explaining to her why I wanted to cancel my account, the customer service rep, Cathy, actually hung up on me. No confirmation of account closing, no «have a nice day, sir», just click.
And they want to charge me $ 40 a year for this? They must be crazy…

A letter I sent to the office of Enterprise Car Share. Lets see if they will address these issues.
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I have been with Enterprise Car Share for a few months now, spending on average between $ 270. — $ 390. Dollars monthly.
Overall I use the service because of the quick and easy location to my home, and the fact that it’s an alternative to taking a cab.
However as of yesterday I am questioning my loyalty to using Enterprise Car Share:
— Dirty Cars
— Poor Equipment
— Inability to use website
— Inability to contact customer service
— Erroneous Charges to Account
Yesterday I rented a car, this car was dirty beyond the point of vanity. It was unsafe to drive as the windows were so dirty I couldn’t see safely. I took the car to be cleaned, and then spent over 20 minutes holding online to speak to a customer rep, to address the issues.
There has been a series of issues I’ve dealt with with Enterprise Car Share, yet when I am able to reach customer service they are always courteous and accommodating. Yet at this point the convenience of using the service is doubtful, as there is usually an issue. Rarely do I rent a car without having to contact customer service for a host of issues.
I write this letter, I am in need of a car for the next few hours. My account has been blocked because of charges I cannot explain and there is no one to answer my call.
I surely know the power of great people to make a product great. Yet after visiting Unilocal and reading a host of negative reviews, I finally feel my concerns are being heard, by the power of the people.
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UPDATE:
Enterprise Car Share Representative called back to address the above issues to corporate. Stay tuned for update
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UPDATE:
Rented a car on 2.27.2014 Over all the experience was good. Although the car was clean it was delayed by :30 minutes. I was promptly reimbursed for that time.
Upon my return of the car I thought I was charged a late fee ($ 50.00) for being 1 minute late. However it wasn’t the case and all went smooth. So far so good…