European Skin Care Center

For a colonic do not book your appointment with Tatiana you will live to regret it. She screams at you and leaves you in the room by yourself and does not do the procedure properly. I cant believe that you pay for a service and have to deal with such a nasty human being. Book your appointment for colonics with Lupa she is nice and sweet, patient, and takes her time. She really shows that she cares. I would give Lupa 5 stars, the reason I rated so low is being Tatiana was horrible.

This place is TERRIBLE! In a nutshell, I called for days to try and get someone on the phone, when I finally did, they didn’t have any appointments for weeks. When I finally got to my appointment, someone poked their head out for a second to tell me «the IPL is broken», then closed the door to their room. Then I said «hello» and another person yelled through a closed door to tell me there were no appointments. I said that someone should have called me, then she said «someone did». This is when I began to get angry. She kept saying that I couldn’t have an appointment and that the office was closed. She said if I had an appointment, I would have received a text when the appointment was made. I kept telling her that I DO have a text, I pulled it up on my phone to show her but she refused to open the door to look.
My problem wasn’t that the machine broke, I could have even overlooked them forgetting to call me. What made me livid was that NO one bothered to talk to me face to face, and the worker continued to call me a liar by saying that I didn’t have an appointment and that they called me to cancel.
Don’t go here!

I got a package of three IPL sessions via Groupon. It took quite a few tries to schedule the initial appointment, but everything else went very smoothly afterwards. Since I work nearby, I scheduled my appointment for 5pm on a weekday. No wait, no issues. I got there and filled out some forms, then off I went. The session lasted about 30min and they scheduled me for the next one for one month later. I just got done with the second session today, no issues either. I’d like to point out that if you expect an expensive boutique experience and get pampered like a queen, then you should go to those places where they charge you for the high end experience. Otherwise, I’m fine with getting what I paid for. It’s cheap and they get the job done. That’s all it matters.

Nasty receptionist. Didn’t get any further than that. Yikes

Terrible customer service. I really dislike when employees congregate at the front desk to talk and gossip in a different language. It’s so rude!!! When I came in they asked for my name and told me to have seat. They never told me how long my wait would be (ended up waiting over 20 minutes even though I was on time), didn’t tell me who would be doing the procedure (she never introduced herself, nor did she fully explain the procedure before starting), and they just proceeded to look at entertainment websites and talk in their own language.
The office is very tiny and cramped.
Also, just trying to schedule an appointment was such a hassle — they rarely ever answer their phones.
I will not be returning.

So like many other Unilocalers I found this hole in the wall spa on living social. I bought 6 laser sessions for $ 79. After gong one time I began writing a review on Unilocal giving to blow of steam, giving it one star and noting that the staff was unprofessional, there was a long wait for your appointment, and the atmosphere of the «spa» was pretty junky. I purchased a laser package before from groupon and had a more positive experience. The deal was better, but at the other spa they really explained the laser treatment, including the the do’s and don’ts while getting the treatment done, which this place fails to do.
However, I decided to wait and not post my negative review. After 6 sessions this is what I have to now say about this place. It is a hole in the wall and staff could work on their people skills, but I have no more hair on the underarms lol. So I am a sucker for a good deal and if you are too and can deal with the environment and the staff then this might be the place for you. The services work and ultimately that is the most important thing. Also the staff will explain the treatment if you ask questions so don’t be afraid to request information.
Overall if you are a person that is used to fancy hoity toity establishments than this is not the place for you. If you are a more down to earth person, and just want a bargain spa service then I think you would be happy here. They often have deals on living social so try to hold out until you find one!
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I would never recommend this place to anyone. I bought a lifebooker deal for unlimited laser for a year ($ 200). I thought it was a great deal, despite all of the terrible reviews I read. I’m about 5 months in and I am thinking about just never going back and losing the money I spent.
— The staff is rude, and completely ignores your presence until they are done chit chatting.
— I went once and their machine was broken so they could only do specific parts of my body. They didn’t even call me to notify me so i could reschedule, so I lost a session for my legs.
— After 5 months, my hair regrowth is the same, a little slower, but not a huge difference.
I hate this place with a passion. They are rude, and ineffective. Even with a good deal, it was a waste of money.

— got a deal for velashape and wraps via livingsocial, had zero problems with having them honor it
— like the other reviewers, I found it difficult to get someone on the phone.. .I would say maybe once every 4 tries is accurate
— my advice: schedule ALL of your appointments up front whenever it is that you finally get someone on the phone, that will take care of further phone headaches
— I’ve found that the desk people can be a bit surly at times, but Oksana the Russian lady who actually does the procedures is lovely and personable

I bought a groupon for 6 laser hair removal (lhr) sessions for my underarms.
PROS:
The only reason I’m giving them two stars is because after 6 sessions, I have noticeably less hair and it grows back slower.
CONS:
However, like other Unilocalers, hair re-​growth is patchy. Some areas have zero hair growth and other areas seem like they were never even hit by the laser.
I’m also bothered by the fact that the receptionist always wants to schedule your appointments one month apart no matter how far along you are in your hair removal process. I’m no expert but if you google lhr and wait times, the general consensus is that you should wait longer between successive sessions so hair has time to regrow so the laser can zap the hair in its growth cycle. Otherwise, you’re just wasting sessions if the laser isn’t getting the hair in the growth cycle. Or maybe the receptionist knows their laser is an outdated and useless piece of machinery and it doesn’t matter when you get your laser sessions.
Every time I go there, one guy (I’m assuming the masseuse) always tries to get me to buy a massage deal.
Also, epic wait times. There are only two laser machines and if the person before you is getting a large section done, be prepared to WAIT and WAIT.
Their appointment system is a joke. At my last session, I had an appointment at 5:45 and arrived on time. Unfortunately, both lasers were being used. No problem, I’ll wait my turn. Later, two girls show up saying they had an appointment at 5:30, were running late, and asked if they could have their session now. It’s about 6:30 at this point and as soon as the lasers were free, the technician took the 5:30 girls in BEFORE everyone else that were waiting for at least 45 minutes. WTF?
I’m pretty sure you can find better deals elsewhere or pay a little more to get better service and get lhr with a laser that actually works. AVOID AT ALL COSTS!

I purchased a deal for a Treatment at European Skin Care on Lifebooker. I called to make the appointment with the spa on the same day I purchased my loot. I wanted to do it in time for my vacation but they said they were booked, so I had to book it for August 28^th. On my appointment I called to confirm, and they told me that their technicians were in fact running 3 hours (3 HOURS) late. I called them as I was about to leave my office and only then do they tell me that they are running 3 hours late. So she says I have to reschedule. I told her I needed an appointment after 6pm and she says the only thing she has available is for Sept 3^rd so I made the appointment for then. On Sept 3^rd, she calls me and tells me my technician has called in sick and I have to reschedule, again I asked for an appointment after 6pm and she gave me Sept 13^th which is today.
This morning at 9:15am she calls me and leaves me a voice mail to go in a little earlier or I have to reschedule. I called back and she asks me to go in at 4pm. How is 4pm a little bit earlier than 730pm when I have specifically stated that I needed after 6pm. I told her I could do 7pm and she says «No, we can’t do that. you need to reschedule.» What do you mean you can’t do that? You’re the one who gave me this time and this appointment. This is completely ridiculous.
This is the 3^rd time that they call me to cancel my appointment. This place is a joke. I don’t even think it’s a real salon. After having read the reviews on Unilocal.I’m actually happy I’m not going, with this type of customer service I can only imagine the service itself is just as bad, if not worse. Skip this place, skip this deal.

I only gave this place 1 star because I did see results from my treatment, and Mariana did a good job.
I can get over them speaking Russian in front of customers (rude, but whatever). I can get over the cleanliness to a degree (bring hand sanitizer). I can even get over that their «spa» is in a crowded back suite of a weird office building. But I cannot get over their system of booking appointments, keeping appointments and what you are truly there for — a service with a skilled professional. I’m not dumb enough to know that Groupon/​Lifebooker/​Living Social coupons don’t really yield the most qualified professionals. However, being an avid user of all three coupon sites above, I expect a decent service and typically that’s what I get.
I bought 4 velashape sessions. Ladies, you need to do velashape once a week or once every other week. It doesn’t work if you go sporadically. Fact: it does work. Fact: its not permanent. Fact: it’s uncomfortable and borderline painful. My thighs looked great for about 2 weeks.
My issue is that its hard to get appointments and they cancelled on me twice out of the 4 times I went. I am a flexible person and understand that things happen. BUT, as stated above, you need to get the treatment consistently otherwise it’s pointless and doesn’t work. I explained that to them and it was like I spoke a different language.
If you decide to go:
1. Best employee there is Mariana. She’s the most intelligent and is personable. The rest of them are horrendous.
2. Make sure your schedule is flexible. There are 500 ladies trying to get in there for the same treatment you are.
3. Lower your expectations.

Spare yourself the time and patience.
The staff is rude, the wait is long and the facilities are not clean. The desk girl stands over you like a hawk at the end to make sure you tip whoever you had service with.
I stuck it out for laser hair removal on my arms. I did six terrible sessions, hoping, praying that I would at least see results at the end. Their machines suck. My hair has grown back more than I had before, BUT IN PATCHES. It’s embarrassing and has been such a waste. I’ve had laser done on so many other parts of my body and have seen amazing results. Make sure you do your research beforehand!

Bought a KGB deal in December, first available appt was late Feb. Had to wait 1.5 hrs for service. Ended up getting my money back from KGB because it is not worth it.
Also, their place is small, cramped and dingy. There are two rooms that look like they have never been cleaned. I have been doing laser hair removal for about a year now at places throughout the city and this one is by far the worst. I would not recommend, no matter how good the deal is!

Horrible horrible place.
First, they are incredibly unorganized– they were looking for my file at the time of my second visit for 20 minutes but in vain.
I eventually showed them the receipt from my e-​mail on my iPhone (I bought the deal on Lifebooker) in order to prove that I had paid for the package deal.
But what if I hadn’t had a smartphone? (they didn’t seem to have a computer there)
What if I had paid in cash or by credit card for the package deal in person but didn’t have the receipt on me at the time of the second visit?
How would I have been able to prove that I had paid for the package deal, thus didn’t need to pay any further?
A lot of people already mentioned below how they never answer the phone.
It took, I think, 3 days until they finally called me back after I had left numerous messages in their voice mail.
As for the treatment experience itself, this middle aged lady didn’t seem to feel comfortable using the laser machine or doing the treatment on me.
She looked clumsy, awkward and unprofessional, made me feel very uncomfortable and nervous.
This place seriously needs to consider closing down their business. It is a rip-​off that they take any amount of money from customers considering the quality of their service.
I wouldn’t go back even if they offered free service. The place is that horrible.

This place is terrible. It took me months to get someone to answer the phone so I could make an appointment. When I finally did I had to make it for weeks ahead because they were so busy from all the deal site promotions they were running. I scheduled both a hot stone massage and an IPL photo facial for the same day back to back.
I got there a few mins early and had to wait a while as they were running late (this is as I eventually found out common). The space is really small. They say they are in the middle of renovations and that they are doubling their space but as of right now it’s really small and tight. You can’t move around and the waiting area only accommodates 3 ppl on a tiny couch. They ask other ppl to come back if there’s too many ppl crowding the front area.
My massage was terrible. I don’t think the aesthetician was a licensed massage therapist as I don’t think she knew what she was doing. The bed is up against a wall in a tiny, cluttered room you can’t move around in. All she basically did was push some hot stones around my back haphazardly. It was annoying and not at all relaxing as you could hear people outside the room yelling and talking loudly. And several ppl kept coming into my room interrupting my massage to look for supplies in my room or interrupt my lady to ask her questions. It was disruptive, sloppy and unprofessional.
My IPL photo facial was marginally better because it didn’t last that long. But I had a different aesthetician for that. I didn’t feel 100% comfortable that she knew what she was doing either. The laser kept getting really hot and I was nervous she was going to burn my face. But I survived it. I didn’t notice any marked difference in my face after the treatment in the weeks following.
Before I left I made sure to schedule an appointment for my next IPL facial since they are so hard to get on the phone. I wouldn’t have come back if it wasn’t for the fact that I bought a package of 6 on a deal site and didn’t want my money to go to waste. I made my appointment for a month later.
I showed up 30 minutes early for my subsequent appointment (I had a 1.30pm appt). I came in and there were so many ppl in the front area I had to hold the front door open while I stood there. I was told they were running late and my lady wouldn’t be ready to take me until at least 2pm or later. I was like that’s ridiculous I came all this way you could’ve called me to say you’re running late. They offered to reschedule me. So I reluctantly reschedule –only bc I didn’t want to waste my vouchers not because I really wanted to ever come back to this place.
This place is terrible. Save your money. The facility is dingy, cluttered, tight and the staff is sullen, miserable and their knowledge/​skills are questionable. It’s not even worth coming even with a discounted voucher. There are plenty of other places in the city you can go. Don’t be tempted with cheap vouchers to come here because you will be disappointed.

Price: Groupon baby
Highlight: Feeling the wind flow unimpeded through my body
You know that horrible scene between Lisbeth Salander and Nils Bjuhrman in the Girl with the Dragon Tattoo. Okay marinate on that.
That is exactly what flashed through my mind when Luba told me remove my clothes, put on a gown, then turn to lie on my side and take a deep breath in while she inserted an insertable into my body’s insertion cavity. It was totally painless. I was imagining the worst after reading the other reviews.
Your insides fill with water, which enters you through your exit. You tell her when you are ‘full’, she starts the machine and vigorously massages your tummy. This is done about 3 times. Probably about 45 minutes total. You watch a «live feed» of the process on the screen of the machine.
Luba performs the procedure and her personality is that of a crotchety yet sweet grandma and she rubs your stomach, vigorously massaging it through the process, schedules your next appointments in a real notebook using Pencil and then unashamedly asks you to leave her a tip in the jar.

Your experience here will really depend on who you get as well as the phases of the moon! Sometimes you go or call and can have very different experiences.
I purchased a KGB voucher for 6 sessions of laser hair removal. The first session was with Irene and the thing with laser is that it takes time to see if it really works. The session was 5 minutes tops (no lie and after she pointed to a box for tips and walked out to the next client) and two weeks later when the hair grew back there were patches! There were circular areas where no hair grew in surrounded by hair! I could tell where she put the laser by following the patches. This was for a Brazilian so just use your imagination as to how crazy I looked and felt. I called and spoke to her and she told me this was normal. I have had laser done before and have never had this happen. I went for session 2 with Irene and did have better results this time. Third time was with another person who did a good job.
A big problem is that they advertise on a lot of different voucher sites and can’t seem to handle the volume of business. You may have to wait over two months for an appt. What I try to do is schedule the series in advance. I got 6 sessions for $ 99 so even if there is 80% removal I would have gotten my moneys worth. When you look at their normal prices I would never pay those rates. But if you go through a deal site you will probably get your moneys worth for hair removal.

I bought vouchers for a 60-​min massage and deep pore facial for my boyfriend and I via Bloomspot last night. Today, I called to make an appointment. A receptionist picked up, then promptly put me «on hold». Now being «on hold» didn’t mean listening to soft, soothing music. It meant listening to the receptionist flipping through her appointment book while fielding several other phone calls and waiting customers. (One lady seemed particularly irate about a mischeduled appointment she’d made 2 months ago.)
While waiting for the receptionist to return, I went on Unilocal to read up on reviews for European Skin Care Center. What I read made me very nervous. With each passing minute on hold, comments to the tune of «I wish I could give ZERO stars» were rapidly justifying themselves. I wish I’d thought of checking Unilocal BEFORE I bought the vouchers. (Doh!)
Finally, the receptionist came back. The subsequent conversation went like this:
Me: Can I make two simultaneous appointments for my boyfriend and I?
Receptionist: We only have 1 therapist available at a time.
Me: Are the massage therapist and skin care therapist different people?
Receptionist: Yes
Me: In that case, can I have my facial done while my boyfriend receives a massage, then we switch?
Receptionist: Hm… can I put you on hold?
Me: Okay…
Then, we returned to where we started — her flipping through her scheduling book, answering other phones, and helping other guests. 5 minutes later, I’d reached the end of my patience and hung up.
Taking the scheduling experience as an indicator of the type of service I could get at the spa, I decided to call Bloomspot to get a refund for my vouchers. They’ve put me on hold. But at least there is soft, soothing music.

I wish there was a way to take away all stars from review… This is a HORRIBLE spa.
You will NEVER GET AN APPOINTMENT for next two months… I have never had this problem before. I bought a coupon from Dealist and they don’t even offer a refund. I wish i had read these reviews before buying the coupon. THIS SPA SERVICE SUCKS.
THEY NEVER PICK YOUR CALLS.
Here’s the transcript of my call with them:
Me: (Dec 9 2011) I need an appointment for full leg lazer session.
Rude employee: We can only give you an appointment in February
Me: WHAT!!!
Employee: F-​E-​B-​R-​U-​A-​R-​Y
Me: That’s not cool… i have never had such problem before… usually i get appointments within a week or two at all other spas.
Employee: uhh… let me check… I can give you half leg appointment for coming Monday
Me: But i bought a coupon for fulll leg…
Employee: Sorry… we can give you only half leg time.
Me: WTFFFFF
I HATE THIS PLACE… This spa only deserved negative publicity.

I bought a Groupon for laser hair removal.
Great deal!!!
I called European Skin Care Center to book an appointment.
Busy tone.
I called again.
Busy tone.
Repeat ten times.
I waited a few days.
I called European Skin Care Center to book an appointment.
Ring, ring, ring, no answer.
I called again.
Ring, ring, ring, no answer.
Repeat ten times.
I waited a few days.
I called European Skin Care Center to book an appointment.
Straight to a voicemail that tells me the mailbox is full.
I called again.
Straight to a voicemail that tells me the mailbox is full.
Repeat ten times.
I contacted Groupon for a refund.
Granted, I’ve never stepped foot in this place, but I still felt compelled to write a review. I see they presently have a deal on Unilocal (Today’s Date: 12÷6÷11). Don’t go for it! I couldn’t even get a person on the line. If you can’t handle the volume that Groupon or Living Social or Unilocal Deals brings to your business, don’t sign up for it! At least get a live person to answer your phones to tell us you’re booked up and trying your best to accommodate the sudden volume of business! The whole busy-​tone-​for-​days, no-​answer-​for-​days, voicemail-​message-​that-​does-​not-​allow-​the-​caller-​to-​leave-​a-​message thing that they’re doing is just straight up shady!
This business left me feeling played! Luckily, Groupon was great at giving me a refund (credit only, but better than nothing).