Eyes For U Optical

As a customer a few years back here, I thought it would be a natural choice to call back when I needed a quick prescription for contacts. I usually hit up my old optometrist but I work in East Harlem and I thought it would be convenient to go back to a doctor who I had once visited because I had just run out of contacts. My experience then was uneventful – in a good just give me a prescription covered by my insurance plan (UFT Welfare Fund) – type of visit. I got my glasses, he told me my eyes were dry and suggested transition lens. (Only left with glasses).
I called last week to be told that getting a contact prescription was not covered by my perfunctory insurance, that I would have to pay another $ 100 for a «contact lens examination.»
REALLY?!
So I said, «Ok thanks,» and called Specs for Less down the street and got not only an examination and prescription for contacts, the doctor didn’t think it was a big deal to give me my eye glass prescription (I plan to order glasses elsewhere) and remind me to get my «free» glasses covered by my insurance.
The dishonesty from this optometrist forces me give them one star.

In 2009 my mother went to Eyes For U, and bought a pair of overpriced glasses from the brand Just Cavalii. We saw the same pair at another optical place, anywhere from 150 – 225 dollars cheaper. I had to escort her back due to the fact that the pair she bought needed an adjustment since one of the lenses fell off. While there I noticed a lot of the pairs of glasses did not have prices. I questioned the «scam artist» Valerie, why no prices on the frames? She was quick to answer «maybe the fell off“with major Attitude.
Now November 2014 — my mother is a little older and is started to show signs of dementia, she forgets what happened in 2009. Being a creature of habit, she goes back to the store that originally ripped her off. She went in to just get lenses put into a pair of glasses she already owns. Comes out with a line of Care Credit for 2000.00 dollars for 2 brand new pairs of glasses and a pair of lens for her pair, that will be send to the lab in the morning. I go to visit her that evening and she looks upset. I ask „what’s wrong? “ and she replied „I got myself into trouble and I’m not sure how I’m going to pay for this line of credit. She tells me the above story. I immediately phone my brother and we decide that in the morning we’ll call them he being in California and I in NY, we would do a conference call .
Needless to say, Valerie did not seem happy that we were calling. My brother did most of the talking. He asked if she can put a stop on the order into the lab. He explained my mother is getting treated for immaculate degeneration and the glasses would only serve the purpose for a short period of time. Also that our mother was starting to do erratic things and that we were going to talk to her about seeing her doctor and getting tested for Dementia /Alzheimer’s, She replied too late, we send everything out to the lab already. Which was early morning and she could have made an attempt but she refused. My brother also asked for the model numbers since they were not listed in the bill of sale. She replied with a nasty Attitude „they are Gucci glasses this years models and I will not give you the model numbers.“ I completely lost it. She was ripping my mom off, 850 dollars for one pair of glasses. (I’m suppose to be calm– no way) She then hangs up on us .,
We decided to call back, now she alters her voice and pretends to be someone else when we asked to speak to Valerie, she states „that she went to Lunch“ She starts using this fake voice then suddenly when I call her out on the fact that she sounds like Valerie on she hangs up on us again. My brother then calls her back solo (at this point I can’t take it anymore) and she tells my brother that we are harassing her. That my mother has“ expensive taste and the she has a custom built home in Puerto Rico, she can afford it». The nerve of her .
We decided to take this up with Care Credit and after 3 weeks the verdict is that my mother has to pay for the glasses. The glasses were finally picked up yesterday, yes 2 months after they were ordered since she place the order. Valerie was not happy to see me accompanying my mother. We got into it again, when she proceeded to shush me, that is was my mother’s money. My verdict is that Valerie is a nasty rip off artist with poor customer service, a ugly attitude, and face to match. I rate this place negative, toxic and since no one is hardly in there the have to compensate with high prices .
BUYERS BEWARE — UNPROFESSIONAL-​OVERPRICED and and HORRIBLE SERVICE WITH AN ATTITUDE ! DO NOT SHOP HERE !!! IF YOU OR FAMILY NEEDS OPTICAL FRAMES GO ELSEWHERE — ANYWHERE but to EYES FOR U !!! (I had to give a star to post this, but in reality a give a negative 5 stars)

i ve been a good customer for eyes for you for a long time and after all these years i through that this place would get better but i got worst the 2 ladies that there now only ones really cares about you the other latin doesnt care about you at all they only care about the money and they will tell you anything to buy the old staff that was there was way better but everything has changed i’m glad to say after 10 years or maybe a little more as of 11/​16/​2013 i will not be going there anymorethey always force people to buy their expense glasses and dont take any insurance i will be my last pair and i will be telling them i wont be coming back i would send anybody here always check other place because i’m sure 100% sure their are better places i have to say one last thing their are 2 ladies in the store there is one with glasses and a older one without glasses the older one without glasses cares more about you then the other one the one with the glasses will tell you anything you want to hear to get you to buy check and see and the eye doctor is pushie but he lost a customer