Eyes on Second

SO rare to find a good optometrist, with friendly, well-​informed, responsive folks out front. Found that in spades here during my first visit last night. Dr. Vaughn is a treasure — unrushed, warm, knowledgeable, patient.

I went to Eyes on Second one time after moving to NYC from another city where I had seen the same eye doctor for almost 8 years. I decided to try a new doctor that was closer to home. When I saw Dr. MATTHEW VAUGHN I was honest with him and told him that for financial and scheduling reasons I had worn a pair of monthly contacts for over a month (maybe 2 – 3 months intermittently) because I had run out of contacts. Saying this in confidence to Dr. Vaughn I wanted to make sure my eyes were okay, even though the contacts weren’t consistently worn. I wore glasses some of the days and stored the contacts in a lens case with solution. After completion of my eye exam Dr. Vaughn strongly recommended I only wear daily contacts. I was against this because not only were they 3 times the cost compared to the monthly contacts, but I also didn’t like the way they dried out my eyes. I was comfortable and loved the brand I have worn for 6 years. After trying to «sell» me on the idea of dailies he would only give me samples of daily contacts. I was given 5 days worth of daily contacts and two of the lenses were dried up. After being out of the country for a few weeks I called back and said I did not like the daily contacts and would prefer to order the monthly ones I was accustomed to. I spoke to the doctor over the phone and he had a very rude and combative tone denying my request for a Rx of the contacts I feel comfortable wearing. I called my previous doctor of 8 years and also a few other offices to confirm that I wasn’t asking for anything out of the ordinary. There was no medical evidence deterring me to wear these type of contacts. My eyes were normal with no medical complications. After saying this to Dr. Vaughn he fired back and said «I will not put my license on the line and I will not prescribe contacts that will cause you to GET ULCERS AND GO BLIND!» I found this comment to be extremely rude, inaccurate and completely unprofessional. I also felt as though he was trying to make his“cut” off of me ordering a year supply of daily contacts which were almost $ 500. I was very displeased by the lack of professionalism and service given. It was a waste of an $ 80 contact lens fitting for contacts I couldn’t order and a fee which my insurance did not cover.

I had a great experience with Dr. Vaughn and Dr. Shiyan is the most skilled person I’ve met when it comes to adjusting glasses just right (and I’m extremely picky!). I love the frames I got too. Will be coming back.

This was the most thorough any eye doctor has been since I’ve been wearing glasses for over 3 years. I really appreciated the time the staff put in, they clearly cared, and the doctor was very knowledgable in all of the questions I had. The staff helped me pick frames that would best fit my face and they didn’t rush me along.
Would highly recommend!

TLDR; a long series of inconveniences for an expensive pair of glasses with 0 compensation for the hassle.
I was pretty excited to get a new pair of glasses. It was time to get my prescription updated since I’d noticed things farther out in my vision had become blurry. I was fixated on the idea of going out to the movies right after getting my new glasses to watch a film with crystal clear clarity. The day of my examination went without a hitch. But from then on, it was one inconvenience after another.
First, the price of the glasses was miscalculated. The price originally quoted to me was just around what I’d budgeted for them. When the price was corrected I ended up paying about $ 32 more.
I paid the additional $ 32 and was told to expect the glasses relatively «fast», within a week or so. I wasn’t feeling well on the pick-​up day but the anticipation for my new glasses had me commute to work as usual. As soon as I could, I rushed to the shop to put on and take home my glasses. Upon putting them on, I noticed immediately that something was wrong. Everything looked very wavy and it made me a bit sea sick when I walked. I expressed my concern but was told I may need a few days of wearing them in hourly intervals to get used to them. I figured I’d give that a try so I walked out the shop with the new glasses on.
Have you ever seen a video of a cat attempting to walk with mittens on its paws? Look it up. Now imagine a human instead of a cat. My view was distorted enough that I couldn’t tell how far or close anything was. I thought it couldn’t just be a matter of getting accustomed to the new prescription. I ended up testing each lens, covering an eye with my hand and realized one lens was incorrect. Both near and far, the view was blurry in that lens. I walked back in and explained the issue. A quick re-​examination was done on my eyes and the prescription was updated and sent along to get the glasses redone.
I was told that they would be requested with a «rush». I’d receive them on a Tuesday, just about two weeks after the initial examination. Tuesday came around and the glasses were not ready. I was then told it would be ready the next day, Wednesday. Wednesday came around, they were not ready. Then I was told Friday or Saturday, «for sure.» Friday came and went, then Saturday too. Finally, the glasses came in the following Tuesday — nearly 3 weeks from the initial examination.
At this point I’d received apologies for the inconveniences all along the way. But after three strikes, I expressed my unhappiness with the process and requested a refund, or some sort of compensation. A refund was not possible and I only received apologies.
To add insult to injury, I recently saw coupons for glasses specifically at Eyes on Second.
I’ve no plans to return.

Let me start with skill. Dr Irina Shiyan is extremely knowledgeable in her field. She is very a very skilled optometrist and accurate at measuring your eyesight with such ease. She explains everything with zest and vigor, and yet the exam seems to go so quick. She is very personable and makes you feel like old friends, and like you want to stay longer just because she’s not only a great doctor, but a great person. She has served me & my eyes well in the past, and I plan on having her as my eye doctor for as long as she is in the practice. Thanks Dr. Shiyan. You make a gloomy day seem bright. Because you fixed my eyesight! Haha. That rhymes. Oh and the office workers are all very sweet and so helpful. I suggest booking on Zoc Doc to get your exam done even more quickly. They take care of the tedious paperwork for you.

Scheduled my appointment over the phone and was booked the same day. Insurance processing was quick and easy. Extremely professional and friendly work environment that made my appointment enjoyable! Highly recommended

Eyes on Second is the bestest place I have ever been from a customer experience perspective as well as service. The girls are all a treat and welcome you with the warmest smiles. Eyes on second is first place in my book!!! :) :)

I scheduled an eye exam on Zocdoc and was able to get an appointment for the same day and fill out all of the paperwork online in advance. Everyone in the office was extremely friendly and helpful, and I was able to get in and out in 15 minutes. This is a great find!

This practice is STUNNING! Found them through a friends referral. Which got her a GIFT CARD!
I called in to schedule my exam and the receptionist worked with me to find the soonest and most convenient time to get me in. Everyone was so friendly and they made me feel so comfortable. The doctor took his time and gave me great feedback, since Im one of those «i fell asleep in my contacts» types. The selection of frames is all soooo unique. Got a great deal on new glasses, took full advantage of their $ 100 off special and got my supply of contacts in and it was shipped straight to my doorstep.
This place is a MUST!

Scheduled a eye exam appointment and filled out the questionnaire all on ZocDoc which sped up the paperwork process. I was in and out within 20 minutes. The doctor and the ladies at the front desk were all very nice and helpful. Definitely recommend.
*Did not get my eyes dilated.

A friend suggested I check out their glasses selection if I want something chic yet elegant and don’t want to wear what everyone else is wearing. The selection was truly one of a kind. The sales girls spent a lot of time customizing my look. I walked away with a gorgeous SALT frame. I am aiming to come back in april for a prescription pair of shades !!! Welcome to the neighborhood «Eyes on Second «!

Love them!
I’ve had an exam with Dr. Gold and a dilation with Dr. Shiyan.
Both are very professional, they make you feel welcome. The exams are efficient and not time consuming. They take the time out to give you your best options.
The store is always clean, the girls at the front desk are always polite and helpful!
Gold Star for you all!

After reading the reviews for their other location I decided to give this shop a chance. I was not disappointed, Dr. Shiyan spent a good deal of time explaining to me the details of what she was doing and had a great bed side manor. I’ll recommend her to my friends if they ask where to get their next eye exam.
Their shop is definitely stocked mostly with luxury brands, they have few frames under $ 200 in stock, but that’s okay because you can also select frames from their other store which is just a block away.
Overall great experience, give them a shot if you are in the area!

Dr. Shiyan is knowledgeable and friendly-​my appointment was on time and I was able to get in and get out in a very reasonable amount of time. The team at Eyes on Second are all friendly and you can tell they really care.

I was removing my contacts and scratched my eye. It was red for a day or two and I started to get nervous. I walked into eyes on second without an appointment. The doctor saw me immediately. The place is gorgeous and the selection is very impressive. I ended up with 2 pairs of glasses.
Highly recommend.

Was getting kinda tired of seeing exactly the same glasses everywhere I go and on everyone I know, and then I happened to be getting a juice in liquiteria when I discovered this gem. The optical is absolutely stunning and the frame selection amazing, they carry such a large variety of frames that are very unique, and to top it off they take VSP;)) Soooo, I got a very thorough eye exam, a great pair of SALT frames, and was able to use my insurance and FLEX just in the nick of time!

When i heard that my favorite eye doctors had opened up a new office, i was curious to see how it would differentiate from their existing office just a block away, so i set up an appointment at their new digs. OH MY GOD, this place is amazing! The store itself is super cool, and very high tech, feels like an exclusive soho boutique but with a friendly neighborhood staff. They have multiple exam rooms, so the wait was non existent. I really loved the new selection of glasses too. I moved outside my comfort zone of high end mainstream brands to some of the new more exclusive lines they offer. I couldn’t decide between an awesome pair of Salt frames and these cat eye Dita frames, and ended up getting both. I used the Unilocal promo and got $ 25 off in addition to the already below retail price the office offered. The glasses were ready the next day and i received a call letting me know that i could come in to pick them up. Talk about great customer service!

So glad this place finally opened in my neighborhood! Yesterday afternoon was my first visit to your office. I was so impressed with the service I received. WOW what an excellent staff! I very much value an experience like I had today when all too often I dread going to the doctor because of bad experiences in the past. I am so glad I discovered Eyes on Second. Dr. Shiyan is a doll. She’s very professional yet has a great personality. Not to mention the selection on eyewear is to dieeeeeeeeeeeeeee for!