Fairfield Inn & Suites New York Manhattan/Downtown East

Very clean hotel. Convenient to subway — good continental breakfast and extremely friendly and helpful staff. I saw Melissa at front desk repeatedly go out of way to help every on busy Sunday. Chinatown location

Highly disappointed in the quality of the beds here. My back aches as I’m writing this. The Marriott brand has always been my first pick for hotel choices wherever I go. Their quality is usually consistent but I feel like I’m laying on a king sofa bed mattress. you can feel and hear every spring. It’s clean and all but after sightseeing and walking around New York City. You want a quality bed you just paid $ 200+ a night for. Would not come back here knowing there are plenty other hotels out there.

A couple of my relatives stayed here during their visit to NYC. At first, we were all impressed by the quality of the hotel. However, when I came to the hotel to pick up my relatives, who are traveling from another country and do not speak a word of English, the receptionist became immediately hostile toward me the moment I stepped into the lobby. She (very loudly, practically yelling) questioned whether I was a guest at the hotel. I replied that I was here to pick up my family, at which point she rolled her eyes. While we’re waiting in the lobby, the receptionist was loudly having a casual personal conversation on her phone.
It would have been better to wait out in the cold than to go in.
Note to management: the time was October 4^th 2015 8:30pm, and she was the only one there. Train the girl on shift to do her job.

Pros: Clean spacious room, comfortable bed, spa-​style walk in shower, courteous and helpful staff, free breakfast.
Cons: Room was VERY noisy all day and night (2^nd floor), lobby smelled of garbage. Wifi was slow and not secured by encryption or a password of any kind. Out-​of-​the-​way location.

I book my room on their website, ask for early check in, went there around 12, no problem, just had to show my id and credit card, which is pretty standard at any hotel check in. It located on the corner of Henry street and Allen St., there’s a Chinese supermarket in the back. Only one elevator in the lobby, two elevator on the second floor also table area to have breakfast, no stair to go up, but there’s a fire exit staircase to exit if you don’t want to wait for the slow elevator. There is continental breakfast in the morning, didn’t have time for it, so can’t commend on it, my room was very clean, neat, met my expectations of a Marriott. I heard there’s also a small gym, didn’t have time for it. This is in Chinatown, and walking distance from bus and subway which is a plus, but price is a bit high, but then again it’s New York. Lol

This hotel exceeded my expectations for a Fairfield Inn since I’ve stayed in a not-​so-​stellar one before. The hotel front really blends in with its surroundings, but it’s definitely there and not too difficult to find. The location really sold me because it’s about a mile away from the offices I’m visiting.
Sheets/​towels are comfortable. In fact, they felt more comfortable than the towels and sheets from another Marriott chain I stayed. The water pressure is excellent in the shower, the size of the room was enough. The closet is a tad bit small, but fulfills your purpose if you don’t have too many clothes to hang. Free breakfast is a win, even though I didn’t eat there. The wifi speed was ok for my needs of just browsing on my phone/​laptop.
It’s kind of cool how it’s in the middle of Chinatown because it made me feel like I was visiting my grandparents in Asia, especially when you pass the parks where people are exercising or practicing tai chi.
I would definitely come back to stay here if I’m ever needed in this area again. I should also mention that it’s close to the East Broadway Metro station, so that’s convenient too for public transportation.

When we pulled up to this hotel, I was a little worried. The area was dark and very dirty. I soon found out that New York as a whole is kind of dirty. However, when we went inside, it was very warm and inviting. The staff was amazing and beyond helpful. Our rooms were spotless. They smelled good and very fresh. The water in the bathroom was hot and pressure was perfect. The air conditioning was very cold. Every night there were fresh cookies for us when we got back from a long night of sight seeing. One night the staff helped us to get a bottle of wine and even brought us a couple of glasses. The neighborhood is pretty bleak but appeared very safe. There were police officers around and people walking all hours of the day and night. We were not afraid. The metro is only a block away and there is a bus that drops off right out front. There is a hot breakfast every morning and it is decent. Probably the one negative point that I have. The selection is limited, only one waffle iron, and it is not calibrated long enough. The waffles were slightly under done. That said, the muffins were amazing and there was oatmeal/​cereal and fruit. It was definitely enough to get us through the afternoon until we had a late lunch. I highly recommend this hotel and will stay here again.

Spent a few nights here and had a pleasant stay.
No issues booking the room or checking in. Staff was friendly and accommodating. We had half our party check in at the beginning of the week and the other half arrived mid week. No issues putting us on the same floor.
Compared to NY standards, these rooms are quite spacious. We had rooms with 2 queens which is pretty rare and hard to find in the city, especially at these rates. The rates are very fair.
The location isn’t too bad. Just a few min away from the F train which links up to a lot of other lines. It does have a fishy smell outside the hotel because it is in Chinatown and there’s an asian market on the ground floor.
The hotel offers some nice amenities. Free breakfast every morning, but nothing special about it. Waffles, oatmeal, fruit, eggs, sausage/​bacon. The fruit did taste canned, but free breakfast every morning is still nice to have.
Free wifi and all the necessities are available. Ironing board, iron, even has a mini fridge and microwave in the room. Modern TV, beds are comfortable, water pressure and temp is good. Overall a very pleasant room.
I’d stay here again. Rates are affordable and you get a lot of space compared to a lot of other places.

This hotel smells so bad !!! I stayed here for two nights and every time I went into the elevator my stomach turned. It smelled like a garbage can mixed with dirty fish. The concierge was kinda rude too. Then again so would I be if i had to smell that all day. Oh and the rooms smelled like mildew. Would never come back here again!

DON’T TRUST THEM-​SNEAKY!!! Stayed there for a week in December 2014-​We were going to give this hotel 4 stars UNTIL they pulled a fast one. The night before I was going to check out I asked for a TAXI (not car service) to please pick me up to take me to the airport. When the time comes, I checkout and see a car service. I was then told that the taxi’s are «unreliable and the car service would cost the same». My TAXI ride to/​from hotel/​airport was $ 50. My CAR SERVICE was $ 69 — clearly not the same! I’m sure the hotel receives some kind of kickback for that. SNAKES!
My only other complaint (that everyone who got into the elevator with me) we had was that the elevator has a very strong fish smell b/​c there is a seafood market below. However, the rooms and hotel hallways have no smell.

Spent one night with my friends on Halloween. This hotel is very nice even though it is in the middle of Chinatown. Super nice rooms. Everything looks brand spanking new !! Also got it for a good price!
The shower water pressure was perfect and they offer Paul Mitchell products. How cool. This soap is really good, who would have known. Lol. The long size bed was so comfortable. I felt like I was on a cloud. Looking back, I would love to stay at this hotel again. We had a great view on the 6^th floor of the manhattan bridge.

I was very excited to have found a hotel close to City Hall while I was in town getting married.
Upon arrival, the staff was VERY friendly and helpful. They did ask us to write a Unilocal review, so I thought I should be scared about what I may find in our room.
We opened the door and it was one of the best looking rooms we’ve stayed in. The beds were very comfortable and the shower had great water pressure. They also had a list of television channels, which most places never do. The amenities that came with the room were great for the price. We had a fridge, microwave, iron and coffee maker.
The next morning we enjoyed their complimentary breakfast. Breakfast consisted of eggs, sausage, oatmeal, varieties of cereal, self-​made waffles, fruit, yogurt, juices and of course coffee.
We had the whole bridal party come upstairs to get dressed and they did not mind at all. They even gave us a complimentary 30 minutes to check out later. Our stay couldn’t have been better. I absolutely recommend this hotel for anyone staying in NYC.

Please note, my rating is based SOLELY on the experience of booking and canceling a room at this hotel. I never actually even made it inside.
Booking was seamless, as with any Marriott (which is why I’ve been either Gold or Platinum for years), but there’s an important detail you should pay attention to if you are going to be driving to this hotel… no parking.
While it’s not at all uncommon for hotels in NYC to utilize third party parking decks or valet services this hotel has chosen a slightly different model… find your own parking. They have a designated deck blocks away from the hotel which — if you can find it — will offer a slightly discounted rate to you. Good luck getting your luggage from the car to the hotel though as it’s a not insignificant challenge. After roughly half an hour I managed to locate the deck and pulled inside, then realized that I would never be able to get my heavy gear from the vehicle to the hotel so I attempted to cancel my reservation and relocate to another Marriott within the city (which actually offered parking).
The customer support at the hotel was… well… helpless. She desperately tried to help me find the parking deck and was very friendly so I will give her credit for that but they apparently don’t have managers on site for the weekend and the people working aren’t allowed to make decisions about routine things like cancellations. After much back and forth (20 minutes or so) I finally got her to agree to call a manager but I had a pretty clear impression that they were going to say «too bad» so I called the ever reasonable Marriott customer service line.
Now, I travel almost 100% and my travel plans change frequently, so I’ve cancelled rooms in all sorts of places last minute with both IHG and Marriott without ever having a single issue regardless of cancellation policies. This time however, the agent *really* had to work for it. It took them almost another 20 minutes to finally reach the local hotel management themselves and convince them that they should agree to «allow» me to cancel my room (so I could book a different Marriott) due to their lack of functional parking.
Difficulty solved, right? No, unlike every other cancellation I’ve ever made with Marriott I never got a cancellation notice. Basically the hotel didn’t cancel the room and kept my points… so another call to the Marriott customer service line a couple of days later and they once again have to call the hotel. Long story short — Marriott fixed it but CSR and I had to work for it.
If I wasn’t the customer with Marriott that I am, this could have ended differently. If I’d paid with a credit card at this hotel, it likely would have ended up as a disputed charge. Despite the great location I’d be seriously wary before dealing with local management that operates this way. I’ve stayed at many of the other Marriotts in the city and there’s no shortage of solid alternative options. Heck, if I needed to be walkable in the Lower East Side there’s an IHG Holiday Inn a couple of blocks away that I’ve heard is nice. Since I’m Platinum with IHG as well, maybe I’ll check them out in a couple of days and report back. I’m told they actually have parking ;-)
I gave them two stars instead of one because ultimately Marriott (Corporate) made it right, the staff personnel were actually nice even if powerless and from the outside it looked well maintained. Probably a solid 4 if you don’t need parking, a solid 1 if you do.

Nice clean rooms. Location is not the best. Right next to the trains so if your a light sleeper I wouldn’t stay here. Even with ear plugs in it was hard to fall asleep because of the trains running all night.

SOO happy I found this hotel in NYC. Up for one night only and didn’t want to spend hundreds of dollars on some superchic hotel. This place was clean, comfortable, plenty of amenities and had a friendly, helpful staff. Wasn’t super easy to find a cab in this area, but next time I will just ask front desk to call for me. Free wifi and breakfast, all for less than $ 150 a night in NYC? I’ll be back.

This place was amazing! Quick, easy check-​in, ice cold water, beautiful clean room with a huge shower and a beautiful view of the manhattan bridge.
After about 10 minutes of being in the room, the front desk lady called to make sure everything was okay. She was so nice and it was great to know they cared that much.
Got relocated here from another hotel and couldn’t possibly be happier. Made our weekend!

This is a clean and comfortable place to stay and is close and convenient to Chinatown. I would recommend starting here and would come back.
Rates are reasonable
Clean room and bathroom
Comfortable beds
Up to date décor
Free continental breakfast
Free newspaper
Free wifi
Reasonably priced off street parking a short walk away
Open eating area off the lobby
Hotel located on the corner of Pike and Henry St
Friendly staff
Ironing board and iron
Frig, microwave, and coffee maker
Blow dryer
Good size updated tv
A few drinks and snacks are available for sale at the desk
There is space in front to park to unload but do it quickly as they will ticket if you leave it.
The train is close by but I’d suggest getting a room on the other side. We weren’t bothered by the noise but we heard a few other guests were.
The lobby smells like Chinatown which I can’t really describe but it brings back memories of visiting my family when I was young.
We came for a Chinese funeral in Chinatown so we were in and out. I’d like to stay here again when I can stay longer to visit.

Friendly staff. Very nice and clean rooms. Reasonably priced. Just a 5 min walk to the F train. Highly recommended.

Hotel is new and clean. At one AM we had to change rooms because of subway noise. Room 616 great, room 602 a disaster.