Falk Surgical Supplies

Yikes! After reading the (3) one star reviews (multiple of them saying if they could give zero stars, they would!), I have to say that my experience was totally the opposite.
A friend of mine had purchased glides for her walker at Falk, anad was unable to install them. I called the store and tried to have a staff member walk me through the process. Unfortunately, we couldn’t do it over the phone. He instructed me on how to remove the legs, and I brought them to the store.
Upon looking at the worn down legs, it was clear that I needed to replace the entire leg portion before installing the replacement glides. They found me new legs, installed the glides, and were all very nice to work with.

After having a problem with my prescription on my initial visit to the store, I was told to contact their NJ staff via phone. The two people I spoke with in the NJ office were very helpful and helped resolved the matter. Based on the assistance they provided I was able to go back to the store and get what I needed. The supply of items in the store seemed quite good from what I could tell.

They have a great selection and really nice sales staff!

They deserve MINUS zero stars. Unpleasant sales people who know nothing
And ridiculously overpriced. Buy online or any other supply store. I was forced
To pay 15 $ more for a sling and they had no demo product. It was the wrong size.
I got no refundso I am stopping my credit card payment. Avoid Falk –do yourself a favor.

I contacted Falk regarding the repair of my lift chair. Perry, the so-​called resident repairman advised that he could come over after 7:00 pm and that the cost would be $ 150 for the visit. That alone should have set off some alarms. In any case, he showed up around 7:30 pm, tightened a couple of bolts, scratched my floors in the process, took some pictures of the chair, told me to write a check payable to someone other than Falk, and told me that he would be in touch but that it would probably cost an additional $ 300+ for the repair. After a week or so I called Falk several times asking for Perry and was told that he was with a customer, that he stepped out, that he took the day off, that he was on vacation and to stop calling because they already had my messages. I then contacted another vendor who came to my apartment during normal business hours, knew exactly what the problem was, got the repair done, which cost a third of the price that Perry quoted. Falk is a total ripoff and very rude to customers.

I went in looking for a compression pad to place on my finger, having received too few from my doctor after surgery. A man working there showed me what I need, which I did not know before is called a gel digital pad. The box had two. There was no price. He told the cashier that they were $ 15.99, surprisingly expensive, but I had never bought them before. Imagine my surprise when I later discovered this exact brand is widely available on the internet for $ 4.04! I think he looked at the ring on my finger and ripped me off. Watch out!

If I could give zero stars I would. Was in the shop looking at some of the products when the staff turned out the lights. I could hear one of the men at the front saying to the other that there were still people shopping in the back. I came up to the front (still no lights) and said that I didn’t know that they were closing. The other man said «now you know!» very rudely, as if I had been a jerk by being in the shop. They had also locked the doors and he made it very clear that I would not be able to get out unless he let me out. It was very scary and threatening, I certainly will not set foot in there again.

I am certainly not one to complain much, but this business has a pretty bad communication process. I went there to purchase a product which was not in stock (that’s fine), and they took my order and I filled out insurance paper work to see if the product would be covered. I was told the product would come in a few days later. All was fine up until I had not recieved a call from them in the following days. I ended up calling them and to my amazement they had no record of the paperwork I filled out. I reminded them that I have a reciept for which I paid in advance. They called me back a day later to let me know I can come in once the product gets to the store. I get to the store a few days later to pick up the product, and the gentleman that helped me was the same gentleman that helped me in the first place. He had no record of me coming in and he didn’t recognize me, even though this was the 3^rd time I’d come in in less than a week and complained of the same issue (please find my information). I quickly reminded him who I was and that there is a communication breakdown at the store. He promised me he found all of the information and will call me the next evening when he is in the office. Well, it’s 3 days later and there is no call -. I’m certainly not complaining on the products they sell, it’s just a system that certainly isn’t customer friendly.

Went to Falk for compressions stalkings (I’m an nurse). Called a week prior and was told by a woman employee to have a prescription written for 15 – 20 and it would definitely be covered under my insurance «we always have NYU nurses». I go on my day off and am told that’s not the right prescription but was fitted regardless and told to fax a new script on Monday. The manager Scott told me to have a script written for 6 pairs and was super enthusiastic about how united healthcare covers the stockings all while trying to market himself to my unit in the hospital. He said he would follow up with me and never did, I called to confirm that my prescription got there which it did but was then told by Scott it may not be covered ?? I’m sorry did you not just tell me yesterday it was ??? Anyways called again the following day and he tells me in a dismissive tone that the stockings I was fitted for are no longer being made. Long story short. Very unprofessional and waste of your time. So fed up with his poor communication and misinformation. Go to support sock shop for any compression stocking orders !!! Way better service!

Special ordered a walker through Falk after getting fed up with another vendor that was taking forever. The staff at Falk (both in the store and in their billing dept) were very friendly and great about following up. They sorted everything out with my insurance and then got the item delivered from the manufacturer very quickly.

I work about a block from here, so when I needed a sterile specimen cup, I figured I’d stop in. My boyfriend had previously picked up a similar (if not exactly the same) specimen cup at a surgical supply place a few blocks from our apartment in Astoria and paid $ 1.61 for it.
I wandered around a little before realizing I wasn’t going to find it, so I asked an employee when he passed by. He said they were in the back and he had to get them for me, so I asked for 2, figuring I might need an extra.
When I got to the counter I saw the price sticker — $ 3.99! For the same one that we got for $ 1.61 before. I ended up only getting one of them because I thought that was way too pricy, but I didn’t want to have to go to another place on my way home.

I got fitted for a brace today at Falk and though there was a long wait (about 45 minutes) the woman who helped me was wonderful. You can tell the people who work at Falk really care about their customers.

The were in-​network for DME’s with my health insurance, but they were not helpful at all and I felt like they were trying to make money off of me. It all smelled funny. I found a place that sounded more legit when I spoke to them. Hopefully it works out.