FedEx Office Print & Ship Center

Terrible customer service. I was there to send a fax but for some reason the machine wasn’t recognizing it as an international number and therefore wouldn’t send. I asked one of the people behind the counter to help me. He took over 5 minutes to come over, quickly glanced at what I was showing him and then said it was a problem on the receivers end. I have sent faxes to this place before and have never had a problem. I tried their other fax machine and it was still not working. I asked for help again and the person replied «give me a minute» there were no people standing in line for him to help it was just me. After waiting even longer than the first time he still showed no sign of coming over, instead he was busy stapling papers, I walked out. Will not be coming back.

The manager Victor is so beyond helpful and nice!!! Love getting prints made here! Highly recommend for everyone to come to this specific location and ask for victor if you’re printer illiterate like I am!

I came here to fax a document (some government agencies still do require fax or mail). I was struck first off by the prices — roughly $ 1.50 per page! This is a $ 200 machine, and fax service is $ 20 per month. My document alone cost $ 8. I’ve heard of online fax services, and they presumably cost much less.
The staff members seemed none too happy to be there on a Saturday. Don’t blame them, but don’t like it either.
The ultimate experience was a positive one because after the fax machine skipped a page (eating up two at once), the employee faxed it again for free. That was unusually nice; most places in this city will glare at you and tell you to do it again (at enormous expense, of course).

Walked all the way to this fedex specifically because I knew they carried a certain printing paper I needed. This was for some press releases we were sending out so we wanted thicker Xerox paper than your standard. I was there around 11:15am Friday August 28^th. The person who helped me out when I asked for thick Xerox paper looked at me confused like nobody has ever asked him for that.
He proceeds to showing me 80 lb card stock. I tell him this is way too thick. He then points to standard 20lb basic Xerox paper. I ask him is there something in between and he brings me a pack and a sample of 32 lb photo paper which was glossy. I asked him if he just had regular 32 and he said no the 20 lb is the only thing we have. Which I really doubt. Either this fedex has a poor supply and choice of paper, or the employee felt a customer asking for a specific weight Xerox paper was not important enough for him to look for the exact thing I needed. Terrible service. Writing a review because this is the second time something similar happens to me at this fedex
*update: went to staples on 24^th and park ave south and the person at the front directed me to the Xerox paper and I was able to find what I needed*

It must be pretty bad for me to log into Unilocal and seek out this Fedex location to write a bad review. I would get a call from fedex saying my package is ready to be picked up, would go there, and Nicky/​Miguel would tell me its not there. I asked Nicky if she would call Fedex because everytime I call them, they tell me its in her location. She told me she cant do that – you can’t do what, try to help a customer solve the mystery of the missing package? Isn’t that ummm your job?
So I had to make multiple phones calls with 1800Fedex and have them call Nicky to finally get to the bottom of it… and sure enough, Nicky had the package at her location all along. WTF?

This place seems to employ only people who hate the idea of customer service; when I asked what happened to my customer service rep who disappeared on me, I was told, «she must be busy or something». When she finally did reappear, she seemed to be looking for a desk to hide under. Any problem with your order? Expect shrugs and little else.

Was in a rush to ship a Fed Ex overnight envelope. I started to fill out a form, when some guy goes right up and asks if he can ship something. She allows him to fill out his form right at the counter while I stand there and wait, with my form already completed. She then chats about BBQ and vacations while I stand by in a rush, having been cut in front of. They need to be more on top of these things.

I went to print a document at 930 pm on August 7^th. The printer printed a wide red band across every page of my client presentation. I asked the young African American guy for help. He said, «We only fix the printer when it tells us to». He could care less that the equipment was not working, and did nothing to help. The FedEx location in SoHo offers terrific service. Looking at all the reviews like mine, this location manager obviously does not care about or is not skilled at hiring, training, evaluating staff.

This place is literally the worts! They’ll ignore you for as long as possible then say «hi» when your aggravated. They’ll point you to the self service section even if you have a 30 page file and wants 15 copies all in color and a bunch of other colored order. Well guess what I went to staples just 2 blocks down. The order that was rejected by a man wearing a pink shirt was over 4k! I ordered banners as well and I had a pleasant time at staples. Don’t go here you’ll just be ignored!

Wouldn’t send my worst enemy to this location. Absolute worst customer service in the northern hemisphere!
I’ve gone to print off resumes last minute at this location. Lady #1 behind the register couldn’t have bothered to see me standing there ready to pay for premium paper. Lady #2 gave me serious attitude when I asked for help printing. Their printers wouldn’t register my brand-​new USB thumb drive, their per-​minute «workstations» wouldn’t connect to the internet so I couldn’t send the files to my Dropbox, etc accounts. Terrible!
When I asked for help, she said «I’m doing something for a paying customer» hello? I’ve a PAYING customer too!

One of the worst customer service experiences I have ever had, and I’ve delt with some pretty miserable ‘customer service’ reps in my time.
As I entered the location, two of the staff at the front desk and chatting to each other. I approach and they ignore me for a good 20 seconds. Not even eye contact. After finishing their conversation they didn’t utter a word. I asked if they could help me ship something. One of them mumbles and points to the stash of boxes and forms.
When I returned to the desk there were no words other than ‘which shipping you want?’ I asked about options and I got barely audible grunts. It was this point I was going to complain, until I saw the ‘manager’ fooling around with one of the other employees. The whole staff resemble a bunch of college friends who will do anything they can to avoid work.
Horrible place, if you’re in the area try a UPS or something, this place stinks.

Worst customer service I have ever experienced. Staff is rude and unwilling to help. Will never ever give them my business.

Sunday morning, you are having an interview at 5:30pm and suddenly remember they asked you to bring a printed copy of your CV and ofc you don’t have. They were open! And the employee very kind!

Inattentive service, rude staff, boxes piled everywhere, and machines in disrepair. I wrested with a copy machine for an hour. Went to complain; the two bored slack–
jawed workers couldn’t care less.
Next time, I’ll use the Staples copy center just up the street!

it was an emergency and i desperately need to print and fax something across the country. luckily, this place was around and had everything i needed in self-​service style. the staff were pretty helpful when i had a question and was freaking about.
theres free wifi but the conspiracy theorist in me thought that it was excessively slow so it would drive people to use the thirty cents/​minute computers

FedEx delivery is unreliable and I would venture to say lazy/​incompetent. I have a mailing address that receives packages from them only 2 out of 5 times. The other times the driver never attempts and delivery exception reads «incorrect address» and the package is sent back to the shipper. It’s not a problem with the address because the same companies use the same address with packages delivered a few of the times. I believe that the problem lies with the drivers, but maybe they should hire less incompetent drivers.
Why is it that UPS or USPS never seem to have a problem delivering to my home? Fed-​ex is horrible and I will avoid them at all costs. Waste of time and money IMO. Will not use the store. Will not ship from them. Also, there are plenty of other printing places that are cheaper (i.e. big store down the street in Union Square).

Pluses — they printed out an odd job I needed for work seamlessly and quickly, good customer service over the phone, free AT&T wifi
Negatives — why does it take 10 minutes to ring up my order? I know it was an odd order, but were talking an image printed out on a large piece of foam board. It’s not like I asked them to recreate the Mona Lisa here.

Ever wonder why you can’t connect to the ATT Wireless connection in Starbucks, when you see so many dorks in there with their Mac laptops?
That’s why! There is usually a limit to the total number of simultaneous connections in any one spot.
This FedEx spot allowed a free, and easy and super-​fast connection via the same ATT service, with no problems. Look for their locations, and the sign in the window as a nice alternative option for free surfing.

After trying unsuccessfully at another Fedex Office, as they are called now, I thought maybe it was just that location and I could try a different store. I tried to have some business cards made and the samples came out okay but not great. I worked with the assistant supervisor somebody. He said I could email them new files to try again. He wasn’t all that knowledgeable. After emailing new files for another sample he made excuses that didn’t make a lot of sense and couldn’t provide great answers. I got the impression he didn’t really want to work with me unless I would simply pay for an order. At least there was no hassle to just cancel the order.

Tie with the one 6^th & 20^th for best kinko’s ever.
I love the sales people here ‚
and the machine has been working all but one time that I came (a miraculous feat for kinko’s).
and it is right around the block from the 6.