FedEx Office Ship Center

DREADFUL SERVICE. Manager was doing a print job on their copier. They expected me to pay three times the price per copy to use the computer. They wouldn’t do a discount even though the print quality is exactly the same. The manager wouldn’t even acknowledge me. I’ve used this location many times. Never again. UPS HERE I COME.

This location is small and the employees are usually in their own worlds though they are pleasant enough when it’s finally your turn in line. The self printer computer software is so out of date, it doesn’t even recognize Google docs or google pages.

Horrible service ever. Rude employees with no professionalism what so ever. Fedex needs to retrain their employees.

All standard fedex services are available. It can get pricey. Of course printing and overnight services are expensive. The line can be long, as it seems a bit understaffed at times. But packages can be prepaid and just dropped off. More complicated things can take a while. Basically, it’s your typical busy FedEx.

While the lines can be long sometimes, I always find the service here to be 5 stars, no matter whom I work with.
Stephanie is amazing and makes sure your shipping needs, whatever they may be, are met. She effortlessly takes care of everything with a smile on her face. Friendly, personable, knowledgable, really professional and always manages to make me feel great every time I leave the store. Because of this, I honestly couldn’t see myself going anywhere else fo my shipping/​packing needs.
Highly recommended — you won’t be sorry.

To clarify, I came here for solely shipping purposes and was thoroughly satisfied with my experience.
I came in during lunch time on a weekday and saw about five folks ahead of me in line. With two employees, the line moved fairly quickly (especially considering that some had to fill out a couple sheets of paperwork).
The man who helped me was very calm and professional. All in all, I’ll be back to ship from this location for my non-​holiday, day-​to-​day needs.

Definitely small and understaffed. But I found them pretty calm and professional, especially the woman. She did the packing for me and it looked fine. I’m sure it gets really crowded, definitely not where I’d go if I was in a hurry.

Go to a proper print shop if you want reliable service. There’s only ONE color printer here so when it breaks down, you’re completely out of luck.

I shipped a small package from this location today — and speaking of small, it’s one of the smallest Fedex locations I’ve ever been to. Anyway; the young female clerk was unfriendly and I didn’t appreciate that (it was mid-​afternoon on a Saturday and there was only one other customer). However, the young male clerk — Russell — was very friendly and helpful, hence my decision to give four stars.

I feel obligated to write this review because I experienced and witnessed some exceptional customer service today that really deserves to be mentioned. It’s my attempt to balance out against all the reviews of angry, stressed out customers fuming over their keyboards the moment they get home from whatever injustice they thought the universe was throwing down on them.
The short version is that it was very busy and there was an excessively rude and self-​righteous customer who was holding up the line and even continued to antagonize everyone after her package was shipped, and the employee confronted with her madness kept her cool and moved things along politely and professionally.
Here’s the longer version:
One of the employees, Larissa, was faced with a massive line of customers about an hour before closing, the visual of my large stacks of 11 boxes I needed to ship, and a horrifically obnoxious customer, and she handled it better than I ever could have. This horrible customer was being unnecessarily rude and acting like it was the employee’s fault that the price of express shipping was more than the price of regular ground shipping (just one of many examples of her incompetence with shipping and her misplaced blaming of the employee). She was the type of person who yelled out all of her stressed out thoughts to the whole room instead of keeping them to herself; she just wanted everyone to hear how angry she was. Not only was it awkward, but this woman kept trying to hold up the line by re-​asking questions that she didn’t like the answers to. But Larissa managed to keep it professional and give the woman the information she asked for while also letting her know that she needed to step out of the line until she was ready to send her package. And when the woman loudly refused to move, the employee picked up her package and form and moved them to a different counter and politely told her to come back in line as soon as her form was filled out. She moved the line of people along as quickly as possible and remained pleasant and helpful to me even though I was trying to ship eleven giant boxes and package a 12^th one in the store right before closing.
So I just wanted to credit Larissa (I asked for her name right before I left the store) for being a great sport with this completely unacceptably rude woman who crossed so many lines of common human decency tonight. Sorry lady, but you’re not the only one having a long day, and it’s mind blowing that you think that your own incompetence is the fault of whoever is standing in front of you.
Also, I come to this FedEx whenever I need to ship something and everyone is always helpful and pleasant. This was just one of those nights where the employees (particularly Larissa) remained that way despite being pushed to the limit by an extreme situation.

The staff is SO nice and helpful! By far the best experience I’ve had at any sort of shipping or printing center.

AWFUL. The customer service is absolutely terrible at this fed ex location. I’ve visited during the morning, afternoon, and at night and every time the workers are in terrible moods and the make the experience absolutely dreadful. Dropping off a package with a pre-​paid label should be fairly easy but they make it as difficult as possible. So disappointed.

Absolutely awful experience. They were overcrowded and only had one active worker helping customers. He was completely uninterested in actually putting effort. They didn’t have a box even close to the size I needed and didn’t even have bubble wrap to rectify the situation. He wrapped my item in paper towels!!! He wouldn’t even help me tape the box or pack it – I made it obvious I needed help and he said I had to do it myself. He said he would tell me the prices of multiple shipping items before finalizing — yet lo and behold, he just stuck me with the most expensive one.
Save yourself the time and energy and go to the UPS on Houston and Lafayette where they are more than happy to help you pack anything and they always have multiple, attentive personnel.

This fed ex is awesome. I’m not sure why it doesn’t have great reviews. I guess there used to be some confusion as to it being a kinkos. It’s not anymore… it’s just a shipping center.
It’s really just your everyday fedex but the staff is great. I could hang out in there all day. They’re all very nice and very helpful. Especially considering the rudeness they probably have to put up with all day.
I don’t really even like fedex all that much, I’ve had horrible experiences at other locations. UPS is even worse, I actually haven’t had a lot of bad experiences at the post office. But the staff here actually makes this place great and makes the whole process bearable.
So stop being rude to them!

This is a TINY office, but I’d recommend it to Nolita/​SoHo folks, here’s why:
PROS:
Because on Christmas Eve I came in to ship a package, and the staff, despite having to deal with terribly unprepared customers, kept his cool and was VERY helpful.
Because it’s right off the 6 at Spring.
Staff is efficient.
CON:
WATCH OUT for the clientele — a bunch of numbnuts tend to come in with a billion stupid questions and cause a huge line.
TIPS: Please don’t be that guy/​gal who comes in without their things wrapped and having a dozen questions…

I have to stand up for my guys at Kinko’s. I’m here about every five days shipping packages. My first interaction with the staff was awful, but now after so much time together, they’re my buddies — attentive, helpful and always friendly and happy to assist. They may seem brusque, but remember — they are honestly doing their jobs as best they are able under the circumstances. True, this is NOT a Kinko’s facility — but that is neither under the staff’s control, nor is it their fault.
Since the closure of the Prince Street post office a couple years ago, the staff is constantly dealing with long lines of pissed off people (all angry about the Kinko’s facet — note the other reviews) who choose to take out their frustrations on the customer service reps.
Bottom line: if you need to ship a package or print something, you’ll be able to get it done reasonably. Give these guys a break, and give them a chance.

Extremely rude. The young lady with the wig used the term «Oh em gee» when I complained about her service.

This place is extremely misleading! You cannot have the Kinko’s sticker up on the front entrance if you do not have any printing capabilities!

I spent 30 minutes lugging a 50-​pound box here on the subway. However, when I arrived they said they couldn’t ship it because their Verizon Internet connection was down. So I suggested that I leave my boxes and return in a few hours, and the employee there wouldn’t let me. What a pain this was, especially because I had already taken these boxes to the UPS right next to my apartment and chose to go to FedEx instead to save some money on ground shipping. Now my back is sore and this store just lost a customer.

Please strike «Kinko’s» from the name at this location. They have ONE photo copier and it’s out of order. This location does no other printing than that. I’m an out of state student who needs her work printed, please dont misguide me with dual purpose names for single purpose establishments.
if you just ship — you’re just FedEx.