FedEx Ship Center

Took me over 30 min to get a package today because «changing shifts.» Are you kidding me? To echo a previous reviewer, if I had that kind of time to spend picking up packages I wouldn’t need to order them online. To make matters worse, they require some proof of residency like an electricity bill or a lease. An ID and any proof of order eg Amazon order is not enough. They should tell you ahead of time (like on the fucking delivery notice) that you should bring something like that. I was fine but felt terrible for the kid in front of me – I think he was a student and actually didn’t have that kind of stuff since the school would pay those bills.
The guy at the desk who was working extremely slow and was one of the worst representatives of customer service I’ve experienced in a while – David. Manager should definitely check into this guy’s performance (extremely subpar). As for me I won’t be using Fedex ever again.

In the immortal words of McEnroe «You can not be serious!!!» This is a new low. Even for courier services, even for NYC. These guys are 12^th Dan black belt masters in Uselessness & dickishness. Mind — Blown!

Yep. Everything they say is true, and then some…
some of the most miserable human beings work there, in fear of their aggressive manager and stubbornly applying kafkaesque rules.. Trying to have a civilised conversation is no use, you’ve entered the paralell universe of Fedex: yes we’re worse than USPS, but hey, we’ve got your packaged! So, guess what that makes you?

Soooooo I’m not surprised at the 1 star average. It validates how awful this place is.
A package was attempted to be delivered and I signed the skip and left explicit directions for the next attempt. Two days and nothing. Still a lonely signed delivery attempt taped to the glass door.
I call FedEx and they tell me 2 more attempts were logged. I laugh then get angry because no such thing happened. I have no more slips! And clearly the first attempt (signed!) is pasted for the outside world to see. Can they schedule another attempt? No because their system says there’s already 3 attempts. Manager please!
I ultimately filed a complaint yet there’s no guarantee I’ll get the package because of their dumb system.
The delivery guy is a liar and lazy and FedEx has a really messed up system. He’s on Santa’s naughty list.
USPS and UPS have their faults but damn, not this bad!

The rudest, most unqualified, unprofessional group of people collected work at this FedEx location. They obviously hate their jobs and they take it out on each and every person that walks through that door and into their sorry lives of broken dreams and unfulfilled promises. Your soul is sucked out of your body as you wait 20, 30, 118 (in my case) just to find your package. It’s «somewhere on the 4^th floor» and «Frank» is looking for it. Horrible people. Avoid at all costs.

Line of a dozen people out the door.
An hour prior to arriving the person on 1800 gofedex told me I needed a tracking number and my ID
Upon arrival several other customers and myself were informed that we need proof that we reside at the location it was delivered to.
This was especially problematic for an event planner who was unable to get her package since she doesn’t live at her event space
Unbelievably bad business fedex has running
On top of that, once they allowed the process to move forward. It took 20 more minutes to get the package
I will make sure never to order anything or have anything sent to me via FedEx

Please stop taking out your misery onto the customers.
Specifically talking about one person who is always there.
Always.

After calling to confirm my package was available for pick up at 6:30pm, I had to wait an additional 30 minutes after getting there to retrieve my package.
This is already after being the only delivery company in my area that does not leave packages at the apartment. I already preference UPS and USPS because of this inconvenience, but will likely in the future just let the packages be returned to sender for anyone who sends me packages by FedEx. If I had a spare hour to go run around and pick up boxes, I wouldn’t need to order stuff online.

What a complete waste of my time and money! Absolutely horrible customer experience!
I attempted to have an important package shipped overnight to me. The next day while I was at home ALL DAY awaiting delivery, I find a delivery attempt door tag attached to the front door of my building’s lobby during the late afternoon with my apartment number written on it. Why didn’t the driver ring my intercom buzzer or knock on my door??? I confirmed with my building’s security guard that the driver simply slapped the sticker on my building and left. Sheer laziness.
I call customer service and they say that I can pick up my package at the shipping center after 9pm. I show up there 10 mins. after 9pm (website say open until (9:30pm) and FedEx desk-​person Ann-​Marie Baker rudely tells me that they’re not doing pickups anymore. She points to my doortag label and falsely says that they’re only open until 9pm when it clearly specifies on the label that the package will available after 9pm on that day.
This is straight-​up unprofessional and misleading (AKA lying to) the customer. I called FedEx customer service again to file an official complaint but I doubt it will change anything.
Avoid this location and this company at all cost if you can.

I mean what? If you are fedex shouldnt you be fast and helpful? They are absolutely useless and ignorant. I have waited here for more than an hour and they ve done nothing, waste of my life.

This is the absolutely worst customer service everrrrr!!! There have been about 25 people including myself trying to pick up their att and Verizon iPhone packages and we have all be denied! Waiting around for an hour and longer. The people behind the counters won’t call the fed ex agents and won’t speak with ATT to resolve this matter. I have never experienced such awful customer service in my life! Fed Ex headquarters, DO SOMETHING!!!

At the risk of piling it on and seeming repetitive, I’ll add my experience dealing with this FedEx location…
They were supposed to deliver a package today before 4:30pm but never showed. FedEx customer service said this location would give me a call to find my package. They never called.
I waited until 6pm at our office and told building security to also keep an eye out. I then update the online tracking status and it claims that their driver tried to deliver but we were closed or couldn’t find me. And of course they didn’t leave a note as they claimed (because they never really showed).
I drop by the location at 6:30pm after calling customer service again, who advised me that I could pick up the package myself (Fine, I’ve done this before for both FedEx and UPS). Person behind the counter won’t release package because the delivery location (my office) doesn’t match my picture government ID address (my home). I had business cards, my NYS drivers license, my state department issued picture ID (I work for NYS), my building picture ID — still no.
Pretty horrible experience and a waste of time. I like FedEx, especially their commercials, but $hit, this location sucks azz.

If there’s any way to avoid this location, do. They are incredibly unprofessional, slow and understaffed. Fedex needs to assess this location/​fire the manager.

If you’re hoping to drop off a package after work, expect to wait in line for at least 15 – 20 minutes. I’ve been there every day for the past week and a half to drop off pre-​labeled packages and there is only one woman working there during peak hours… Please hire someone else to help her! It’s ridiculous that there is just one line for pick-​ups and drop-​offs. Or if you’re going to be cheap about it, put in a drop-​off box for envelopes.

Very rude & unpleasant Customer service remark to one black lady here. Nobody is disrespectful as her. Ask something she hits you back with her attitude. WTF. Shame on you FedEx to hire such a horrible rascal piece of shit.

This Fedex location needs to work on customer service. They are very rude here and employees are chatting amongst themselves instead of trying to help customers.

— Order cell phone
— «We were unable to complete delivery of your package»
— FedEx will only deliver while I’m at work (10:30AM), I have no doorman
— After 3 failed attempts, they will ship back to Motorola :(
— Call FedEx: «You need ID w/​delivery address on it»… I’m from PA
— «Nvm just bring your lease agreement»
— Bike across town in rain
— «No you need photo ID… wait nvm… your package is still on the truck, come back at 9:30»
— Me: «But you close at 9»
— «Not for late pickups, come back at 9:30»
— Later…
— Bike through rain again, arrive at 9:37
— Security guard thinks I’m crazy: «Nobody would tell you to come now, we’re closed»
— Pretend to laugh, seething inside
— Bike home and make coffee at 10:30 PM because I should’ve been doing work instead of spending the entire evening trying to pick up one package

I went into this stop to pick up a package. I’d gotten it shipped there, as I had on a few occasions at other FedEx locales. This time, however, I couldn’t pick it up because the address on the shipping didn’t match the one on my driver’s license.
ME: «I mean, of course, because I had it shipped to you to hold.»
EMPLOYEE: «That’s not my problem.»
This devolves into eighty minutes of waiting around, speaking to various people on the phone, and sixty minutes of waiting for the manager to come, only to be told he «can’t stick around, I got stuff to do.»
I wasn’t the only person who had this issue, either. Six people in this span of time came in, were told that Fedex 1.) had made a mistake and couldn’t find their package, but it was somehow not their fault, 2.) couldn’t ship something to a location, or 3.) made someone wait for a manager to resolve an issue.
Do not use Fedex if you can help it, but if you CAN’T help it, do not use this location. Smoke signals would be a better option for sending messages.

I’m not even exaggerating when I say this but EVERYTIME I have to go here to pick up a package the elderly black lady fights me. She has a nasty attitude and needs some serious counseling.

Rarely am I compelled to write a 1-​star review but:
FedEx Service: Our absolutely, positively spirit puts our customers at the heart of everything we do. FAILED!
FedEx Integrity: We manage our operations, finances and services with honesty, efficiency and reliability. FAILED!
FedEx Responsibility: We champion safe and healthy environments for the communities in which we live and work. FAILED!
FedEx Loyalty: We earn the respect and confidence of our FedEx people, customers and investors every day, in everything we do. FAILED!
FedEx, you cannot advertise these values as your own if your employees fail to share them.
I do not need to go into the details of my visit. The other 1-​star reviews on this particular location are exact replicas of my experience.
ZERO Stars!