Fine Linens by Oswald

I bought Matouk bedding (Hemstitch), it’s simply superb. However, the blanket I ordered (also Matouk) was useless as it was much too thin. I returned the blanket for full credit. Dave was good to work with; I will buy sheets again from Fine Linens.

I usually don’t have much time to shop in and out of stores (online shopping is easier with my schedule). However, I had some time over the past few weeks and decided to redecorate a bedroom. I have been to Fine Linens for the occasional wedding gift, but decided to pop in to use them for this project. I am so happy that I did — while I only used one brand (Sferra) for the bedding, Steve and David were so helpful (and patient!), I don’t know what I would have done without their input. They helped me coordinate the furniture that was already in the room with the colors that I wanted to incorporate. I am so glad I was able to be a part of the process, rather than just fill out a form online! I never post accolades on Unilocal, but felt so compelled to following my experience — I will definitely be popping into the store more often!

i went to fine linens trying to buy some new bedding for me and my partner. i was greeted by one of the owners who could not have been more friendly and helpful. he helped me save money by avoiding buying the name brands and instead going with the quality of linens. i was so happy i went the next day and bought monogramed bath towels that arrived in a much shorter time than i was quoted. i will for sure make this my new linens place for purchasing.

The quality and the personalized service of Fine Linens has always been great. I have been ordering items online and walking into the store for years in NYC. All of my orders for bedding and bath towels have been perfect and I continue to recommend them as gifts for family and friends.
Shipping is always fast, and they are always there to answer any questions about sizes and fabrics. I have had to exchange non-​custom items before and the process was super easy for me. My wife appreciates the great service too.

This is perhaps the worst experience with a company that I have ever had. I have never written a Unilocal review, even though I use Unilocal for nearly everything, but after my experience with this company I felt as though it was necessary. This company does not mention on its website that it has an F rating with the BBB (that is from a scale of A+ to F, F being the very lowest possible score), however I believe that they should have to disclose that.
After my experience with this company I now know why they are at the very bottom of the barrel. I ordered sheets — expensive, nice, bamboo, «custom» sheets from fine linens only to find that they were not custom at all, or at least not for my bed. After sending the specific measurements to my sales rep the sheets that I received in return were too deep, too wide, and way too long. When I called to complain the rep told me that there was an 8% shrink and that I should wash the sheets… let me say this — in no way is 3inches 8% of 15 inches… and if I would have washed the sheets there would be no way to return the sheets. Not to mention that washing the sheets would have in no way fixed the fact that they were completely the wrong color. The most hideous yellow cream disaster I have ever seen.
The entire order was placed over the phone. When I called to return the product Steve Hirsch told me that he specifically told me that these were nonreturnable… However this never happened. Steve was incredibly helpful when i placed the order. It wasn’t until after I tried to return the product that Steve ever mentioned that this product was non returnable. To make things worse he became incredibly condescending and rude to the point that he was irate. Never in my life have I been treated so horribly by a salesperson. When I told Steve that he left me no choice but to dispute the charge he told me to «go ahead and put my big girl pants on and do so» he also informed me that there was no way that I was going to win he would make sure of that.
Please do not waste your time or your money with this vendor. I have already reported them to the BBB and I am writing reviews on other sites as well. This has been an awful experience. Hopefully I can get my money back. I think that i would have rather of purchased cheap sheets from Bend Bath and Beyond for ¹⁄₈^th of the price, they might not be the same quality, but at least they may fit and be the right color… if not — Bed Bath and Beyond actually has a return policy.